Acer Travel Mate 330 Service Manual
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Acer Travel Mate 330 Service Manual

Acer Travel Mate 330 Service Manual

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Travel Mate 330
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.:
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PRINTED IN TAIWAN

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  • Page 1 Travel Mate 330 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: DOC. NO.: PRINTED IN TAIWAN...
  • Page 2 Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: Denotes actual messages that appear on- Screen messages screen. NOTE Gives bits and pieces of additional informa- tion related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 4 Service Guide. For ACER-AUTHORIZED SERVICE PROVID- ERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1 System Introductions Basic Operation ......12 Indicators ......12 Keyboard .
  • Page 7 Table of Contents Chapter 3 Removal and Replacement General Information......64 Before You Begin ..... . 64 Disassembly Procedure Flowchart .
  • Page 8 Table of Contents Chapter 6 FRU (Field Replaceable Unit) List Appendix A Model Number and Configurations Appendix B Test Compatible Components List Appendix C Online Support Information Table of Contents...

  • Page 9: System Introductions

    Chapter 1 System Introductions This computer was designed with the user in mind. Here are just a few of its many features: Performance Intel Pentium® II Dixon 300/333/366 processor 64-bit main memory and L2 cache memory Large and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal Display (LCD) 64-bit PCI/AGP graphics acceleration with 2.5MB graphics memory High-capacity, Enhanced-IDE removable hard disk...
  • Page 10 Expansion CardBus PC Card (formerly PCMCIA) slot (one type II) with Zoomed Video (ZV) support Upgradeable memory and hard disk Display The large graphics display offers excellent viewing, display quality and desktop performance graphics. The computer supports a Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at 800x600 Super Video Graphics Array (SVGA) resolution.
  • Page 11 Opening and Closing the Display To open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a comfortable viewing position. The computer employs a microswitch that turns off the display (and enters Standby mode) to conserve power when you close the display cover, and turns it back on when you open the display cover.

  • Page 12: Basic Operation

    Basic Operation Indicators The computer has six easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed.

  • Page 13: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special Keys Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.
  • Page 14 Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys Desired Access Num Lock On Num Lock Off...
  • Page 15 Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows logo Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + M (Undoes Minimize All)
  • Page 16 Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination.
  • Page 17 Hot Key Icon Function Description Fn-F4 Hibernation or Puts the computer in Sleep Hibernation Mode (if Sleep Manager is installed, valid and enabled). Press the power switch to resume. Otherwise, the computer enters Standby mode. See “Hibernation Mode” on page Note: If ACPI support is enabled, pressing this key puts the computer in Sleep mode.

  • Page 18: Keyboard Ergonomics

    Keyboard Ergonomics Located below the keyboard, the wide and curved palm rest is ergonomically designed to provide you with a very comfortable place to rest your hands while you type. System Introductions...

  • Page 19: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palm rest provides optimum comfort and support. Note: When using an external mouse, you can press Fn-F7 to disable the internal touchpad.
  • Page 20 Use the center (2) buttons (top and bottom) to scroll up or down a page. This button mimics your cursor pressing on the right scroll bar of Windows applications. Left Right Center Function Button Button Button Execute Click twice Tap twice (at the quickly same speed as double-clicking a...

  • Page 21: I/O Ports

    I/O Ports Left Ports Port Connects to... EasyLink™ Combo EasyLink™ Combo Drive. Drive connector EasyLink™ Combo Drive The EasyLink™ Combo Drive is a two-in-one floppy/CD-ROM or floppy / DVD-ROM “combo” drive that connects externally to the computer. The floppy drive reads and writes standard 3.5-inch diskettes. The CD-ROM or DVD-ROM drive provides the latest in multimedia in a mobile world.

  • Page 22: Rear Ports

    Rear Ports Icon Port Connects to... Modem jack Phone line Power jack AC adapter and power outlet PS/2 port PS/2-compatible device (e.g., PS/2 keyboard/mouse/keypad) Infrared port Infrared device (e.g., infrared printer, IR-aware computers) USB jack Universal Serial Bus device (e.g., USB mouse, USB camera) Parallel port Parallel device (e.g., parallel printer)

  • Page 23: Right Ports

    Right Ports Icon Port Connects to... PC Card slot One 16-bit PC Card or 32-bit CardBus PC Card (Zoomed Video supported) Microphone-in Mono condenser microphone jack Line-in jack Audio line-in device (e.g., audio CD player, stereo walkman) Line-out jack Audio line-out device (e.g., speakers, headphones) Chapter 1...

  • Page 24: Hardware Configuration And Specification

    Hardware Configuration and Specification Memory Address Map Memory Address Size Function 00000000-0009FFFF 640 KB Base memory 000A0000-000BFFFF 128 KB Video memory 000C0000-000C9FFF 40 KB Video BIOS 000CA000-000CBFFF 8 KB I/O ROM 000E0000-000FFFFF 128 KB System BIOS 00100000-top limited Extended (DIMM) memory 04301000-04301FFF 4 KB PCMCIA controller (slot 1)
  • Page 25 DMA Channel Assignment DMA Channel Function DRQ0 Audio or FIR(optional) DRQ1 ECP or Audio or FIR(optional) DRQ2 Floppy DRQ3 ECP or FIR(optional) DRQ4 Not Used DRQ5 Not used DRQ6 Not used DRQ7 Not used I/O Address Map I/O Address Function 000-00F DMA controller-1 020-021...
  • Page 26 Pentium II 366 with core voltage 1.70V CPU I/O voltage Pentium II 300/333 with I/O voltage 1.60V Pentium II 366 with I/O voltage 1.70V BIOS Item Specification BIOS vendor Acer BIOS Version V 3.0 BIOS ROM type Flash ROM BIOS ROM size 256KB BIOS package...
  • Page 27 System Memory Item Specification Memory controller ALi M1621 Onboard memory size DIMM socket number 2 sockets (2 banks) Supports memory size per socket 32/64/128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type Synchronous DRAM Supports DIMM Speed 66MHz Supports DIMM voltage 3.3V...
  • Page 28 Video Memory Item Specification Fixed or upgradeable Fixed, built-in video controller Video memory size 2.5MB Video Item Specification Chip vendor Trident Chip name CY9525DVD Chip voltage 3.3 Volts Supports ZV (Zoomed Video) port Graph interface AGP (Accelerated Graphics Port) bus Maximum resolution (LCD) 1024x768 (16 bits colors) Maximum resolution (CRT)
  • Page 29 Parallel Port Item Specification Parallel port controller NS PC97338VJG Number of parallel ports Location Rear side Connector type 25-pin D-type connector, in female type. Parallel port function control Enable/Diable by BIOS Setup Supports ECP Yes (set by BIOS setup) Optional ECP DMA channel DMA channel 1 and 3 (in BIOS Setup) Optional parallel port I/O address...
  • Page 30 IrDA FIR Port IrDA FIR port controller NS PC97338VJG Number of IrDA FIR ports Location Rear side IrDA FIR port function control Enable/disable by BIOS Setup Optional IrDA FIR port 2F8h, 3F8h, 3E8h, 2E8h (in BIOS Setup) Optional IrDA FIR port IRQ IRQ3, IRQ4, IRQ10, IRQ11 (in BIOS Setup) Optional IrDA FIR port DRQ...
  • Page 31 PCMCIA Item Specification PCMCIA controller O2 OZ6812 Supports card type Type-II Number of slots One type-II Access location Right side Supports ZV (Zoomed Video) port Supports 32 bit CardBus Yes (IRQ9) Modem Item Specification Chipset Ambit J07.107.C.00 Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) Supports modem protocol...
  • Page 32 Hard Disk Drive Item Specification Vendor & Model Name IBM DBCA 206480 IBM DBCA 204860 Drive Format Capacity (MB) 6490 4860 Bytes per sector Logical heads Logical sectors Drive Format Logical cylinders 13424 10068 Physical read/write heads Disks Spindle speed (RPM) 4200 4200 Performance Specifications...
  • Page 33 Diskette Drive Item Specification Encoding method Power Requirement Input Voltage (V) +5V +-10% CD-ROM Item Specification Vendor & Model Name TEAC CD-224E-A25 Performance Specification Transfer rate (KB/sec) 1,545KB/sec ~ 3,600KB/sec. (FULL - CAV) Access time (typ.) 130 mS Rotation speed 5136 rpm (typ.) Buffer memory 128 KB...
  • Page 34 LCD Inverter Item Specification Vendor & model Ambit T62.123.C.00 name Input voltage 7.3 (min.) 22 (max.) Input current 900 (max.) (mA) Output voltage 565 (typ.) (Vrms, no load) Output voltage 40 (min.) 65 (max.) frequency (kHz) Output Current/ Iout(Min) 0.7mA 1.0mA 1.3mA Vadj=0V...
  • Page 35 Item Specifications Vendor & model name 12.1" Sharp Torisan LQ121S1DH01 TM121SV-02L04 Mechanical Specifications LCD display area 12.1 12.1 (diagonal, inch) Display technology Resolution SVGA (800x600) SVGA (800x600) Supports colors 262,144 colors 262,144 colors Optical Specification Brightness control keyboard hotkey keyboard hotkey Contrast control keyboard hotkey keyboard hotkey...
  • Page 36 Power Adapter Item Specification Vendor & model name Lite-On PA-1460-19AC Delta ADP-45GB Rev. Rev. 03. Input Requirements Maximum input current 1.5A@90Vac 1.5 A (A, @90Vac, full load) 0.75A@180Vac Nominal frequency (Hz) 47 - 63 47 - 63 Frequency variation 47 - 63 47 - 63 range (Hz) Nominal voltages (Vrms)
  • Page 37 Power Adapter Item Specification Electrostatic discharge 15kV (at air discharge) 15kV (at air discharge) (ESD) 8kV (at contact 8kV (at contact discharge) discharge) Dielectric Withstand Voltage Primary to secondary 3000 Vac (or 4242 Vdc), 3000 Vac (or 4242 Vdc), 10 mA for 1 second 10 mA for 1 second Leakage current 0.25 mA max.

  • Page 38: Power Management

    Power Management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, floppy drive, hard disk, peripherals connected to the serial and parallel ports, and video memory. If no activity is detected for a period of time (called an inactivity time-out), the computer stops some or all of these devices in order to conserve energy.
  • Page 39 Standby Mode The computer consumes very low power in Standby mode. Data remains intact in the system memory until the battery is drained. There are six ways to enter Standby mode: Pressing the Standby hot key Fn-F3 If the waiting time specified by the System Standby value or the operating system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode (e.g., during a...
  • Page 40 There is one necessary conditions for the computer to enter Hibernation mode: The Hibernation file created by Sleep Manager must be present and valid. In this situation, there are five ways to enter Hibernation mode: Pressing the Hibernation hot key Fn-F4 If the waiting time specified by the System Hibernation value elapses without any system activity If a battery low condition occurs and the Sleep Upon Battery-low...

  • Page 41: Advanced Power Management

    Advanced Power Management This computer supports the APM standard designed to further reduce power consumption. APM is a power-management approach defined jointly by Microsoft and Intel. An increasing number of software packages support APM to take advantage of its power-saving features and allow greater system availability without degrading performance.
  • Page 42 System Introductions...

  • Page 43: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 44: System Information

    Press Esc while you are in any of the menu options to return to the main menu. Note: You can change the value of a parameter if it is enclosed in square brackets. Note: Navigation keys for a particular menu are shown on the bottom of the screen.
  • Page 45 combination of both . Parameter Description Format CPU Type & Speed Shows the type and speed in Megahertz (MHz) of the Central Processing Unit (CPU) Floppy Disk Drive Shows the floppy disk drive type Hard Disk Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the...

  • Page 46: Basic System Settings

    Basic System Settings The Basic System Settings sub-menu allows you to set the system date and time. The following table describes the parameters in this sub-menu. Parameter Description Format Date Sets the system DDD MM DD, YYYY (day-of- date. the-week month day, year) Time Sets the system HH:MM:SS...

  • Page 47: Startup Configuration

    Startup Configuration The Startup Configuration sub-menu contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Boot Display Sets the display on boot-up.
  • Page 48 Parameter Description Options Quiet Boot Hides the POST messages and displays Enabled or the TravelMate logo startup screen. Disabled PnP OS With Simple Boot FLAG disabled, enables Enabled or or disables Plug-and-Play operating Disabled system settings. Boot Drive Specifies the order in which the computer 1st: Floppy Disk, Sequence starts up from.

  • Page 49: Onboard Devices Configuration

    Onboard Devices Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Devices Configuration sub-menu assigns resources to basic computer communication hardware. The following table describes the parameters in this sub-menu.

  • Page 50: System Security

    Parameter Description Options Parallel Enables or disables the parallel port. Enabled or Port Disabled When enabled, you can set the base I/O address, interrupt request (IRQ) and 378h, 278h, or operation mode of the parallel port. 3BCh If operation mode is set to ECP, the direct 7 or 5 memory access (DMA) channel of the ECP, Standard, or...
  • Page 51 Parameter Description Options Power-on When set, this password protects the Disabled or Password computer from unauthorized entry. See the Enabled following section for instructions on how to set a password. When Password Check on Boot and/or Password Check During Resume is enabled, you need to enter this password to continue operation.

  • Page 52: Power Management

    Changing a Password To change a password, follow these steps: Remove the current password. See “Removing a Password” on page Set a new password. See “Setting a Password” on page 51. Power Management The Power Management screen contains parameters that are related to power-saving and power management.
  • Page 53 The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Note: If your system has ACPI, all power management functions are taken care of by Windows . Parameter Description Options or Format Advanced Power Enables or disables Disabled , Enabled or...

  • Page 54: Load Default Settings

    Load Default Settings If you want to restore all parameter settings to their default values, select this menu item and press Enter. The following dialog box displays. If you would like to load default settings for all parameters, use the cursor left/right keys to select Yes;...

  • Page 55: Aflash Utility

    AFlash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM. Note: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash.

  • Page 56: Quick Way To Execute Aflash

    Quick Way to Execute AFlash When you have already copied the AFlash files into your hard disk, you can simply type the following on the DOS prompt (subdirectory where the files are located) to quickly execute the program. aflash (file name) Enter The program automatically performs the loading and programming functions, then reboots the system.

  • Page 57: System Utility Diskette

    System Utility Diskette This utility diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions: 1. Read/write LCD panel ID 2. Set thermal sensor threshold 3. Verify thermal sensor threshold (by testing fan function) 4. Modem Dialing test To use this diskette, first boot from this diskette, then a “Microsoft Windows...

  • Page 58: Set Thermal Sensor Threshold

    Set Thermal Sensor Threshold The system is equipped with sensors to protect against system overheating. By setting System and processor thermal thresholds, the system can turn on the cooling fan or shut down automatically when temperatures reach the defined threshold parameters. Modem Dialing Test The system is equipped with a 56K Modem.

  • Page 59: System Diagnostic Diskette

    System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions: 1. PQA System Diagnostics 2. Audio Resource and Speaker Out Test 3. Scroll Button Test 4. Infrared Ray Test Note: The Infrared Ray setting in BIOS Setup must be set to enable when executing the Infrared Ray Test.

  • Page 60: Running Pqa Diagnostics Program

    Running PQA Diagnostics Program. Vx_x xx-xx-xx Result Diag Option SysInfo Exit Press Æ ¨ to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.
  • Page 61 The screen below appears if you select Multi Test. Vx_x xx-xx-xx Vx_x xx-xx-xx Diag Result Option SysInfo Exit Diag Result Option SysInfo Exit Diag Diag TEST TEST MULTI TEST Multi TEST FULL TEST QUICK TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter.
  • Page 62 Enter: Opens the available options Test Times: Indicates the number of tests to perform. Note: The F1 and F2 keys function only after you finish configuring the Test option . Diagnostic Program Error Code and Messages Error Message FRU/Action in Sequence Code 16XXX Backup battery error...

  • Page 63: Removal And Replacement

    Chapter 3 Removal and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Tweezers...

  • Page 64: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 65: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order START...
  • Page 66 M ain Unit 86.9A323.6R0*11 sc rew M 2.0*9 86.9A322.4R0*1 86.9A322.4R0*3 86.9A522.6R0*2 s crew M 2.0*4 sc rew M 2.0*4 sc rew M 2.0*6 L o w e r C a se M o d e m H e a t D IM M C o ve r R T C B a tte ry P la te...

  • Page 67: Removing The Battery Pack

    Removing the Battery Pack 1. Push the battery release button inward. 2. Slide the battery pack out from the main unit. 3. To replace the battery pack into the main unit, be sure that the triangular point in the battery pack matches with the point in the lower case. Chapter 3...

  • Page 68: Removing The Hard Disk Drive

    Removing the Hard Disk Drive 1. Remove the screw of the hard disk module. 2. Slide the hard disk module out from its bay. Disassembling the Hard Disk Drive 1. Gently, detach the connector from the hard disk module. 2. Remove the two screws on both sides of the hard disk module. 3.

  • Page 69: Disassembling The Middle Cover

    4. Slide the hard disk out from the hard disk drive bezel. 5. This completes the disassembly procedure of the hard disk drive. Disassembling the Middle Cover 1. To remove the middle cover, first remove the two screws at the back of the main unit.
  • Page 70 5. Remove the screw of the speaker from the middle cover. 6. Remove the speaker plate with speaker from the middle cover. 7. Separate the speaker plate from the speaker. Removal and Replacement...

  • Page 71: Removing The Lcd Module

    Removing the LCD Module 1. Disconnect the inverter/LED board cable from the system board. 2. Remove the two screws from the LCD coaxial cable. 3. Remove the LCD coaxial cable. 4. Remove the two screws on the base of the unit. 5.

  • Page 72: Disassembling The Lcd Module

    Disassembling the LCD Module 1. Remove the four cushions from the corners of the LCD bezel. 2. Remove the four screws from the LCD bezel. 3. Snap off the LCD bezel. 4. Remove the two screws from the hinges, then remove the hinges from the LCD bezel.
  • Page 73 5. Detach the hinge caps from the hinge. 6. Remove the five screws from the LCD and the inverter/LED board. 7. Remove the LCD and inverter/LED board from the LCD panel. 8. Disconnect the LCD power cable from the inverter/LED board. 9.
  • Page 74 10. Disconnect the LCD coaxial cable from the LCD. 11. This completes the disassembly procedure of the LCD module. Removal and Replacement...

  • Page 75: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Keyboard 1. Lift the keyboard up, turn it over to expose the keyboard connector. 2. Disconnect the keyboard connector carefully. Removing the DIMM 1. Remove the two screws of the DIMM cover. 2. Remove the DIMM cover from the main unit. 3.
  • Page 76 4. Gently, remove the DIMM module. 5. To add extended memory to the main unit, first remove the two screws from the DIMM cover. 6. Lift the DIMM cover out. 7. Insert the DIMM module into the socket. Removal and Replacement...

  • Page 77: Removing The Modem Board

    Removing the MODEM Board 1. Remove the screw from the modem heat plate. 2. Remove the modem heat plate from the main unit. 3. Use two flat bladed screwdrivers to push out the latches on both sides of the modem socket. 4.

  • Page 78: Removing The Rtc Battery

    Removing the RTC Battery 1. Use a flat bladed screw driver to remove the RTC battery from its socket. Note: To replace the RTC battery, press the RTC battery into the socket. Removal and Replacement...

  • Page 79: Removing The Lower Case

    Removing the Lower Case 1. To remove the lower case, remove the thirteen screws as shown here. 2. Remove the lower case from the main unit. Removing the System Board 1. Disconnect the touchpad cable from the system board. 2. Gently, remove the touchpad cable. Chapter 3...
  • Page 80 3. Remove the four screws of the system board. 4. Remove the system board from the uppercase. 5. Remove the modem connector from the upper case. Removal and Replacement...

  • Page 81: Removing The Touchpad

    Removing the Touchpad 1. Remove the two screws from the touchpad bracket. 2. Remove the touchpad bracket from the uppercase. 3. Disconnect the touchpad cable from the touchpad board. 4. Remove the touchpad cable from the uppercase. 5. Remove the touchpad board from the uppercase. Chapter 3...

  • Page 82: Removing The Fan

    6. Disconnect the hard drive/battery connection board from the system board. Removing the Fan 1. Disconnect the fan cable from the system board. 2. Remove the two screws, then remove the fan from the system board. Removal and Replacement...

  • Page 83: Removing The Pcmcia Slot

    Removing the PCMCIA Slot 1. Remove the screw of the PCMCIA slot. 2. Remove the PCMCIA slot from the system board. 3. This completes the disassembly procedure of the main unit. Chapter 3...
  • Page 84 Removal and Replacement...

  • Page 85: Troubleshooting

    Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. Non- Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  • Page 86: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. Note: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 87: Keyboard Or Auxiliary Input Device Check

    If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the external diskette drive/CD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the system board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested.

  • Page 88: Power System Check

    Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.

  • Page 89: Touchpad Check

    2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 90: Error Symptom-To-Fru Index

    Error Symptom-to-FRU Index The symptom-to-FRU index lists the symptoms and errors and their possible causes. The most likely cause is listed first. Note: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
  • Page 91 Error Messages List Error Messages Action in Sequence Extended RAM Failed at DIMM offset: nnnn System board System battery is dead - Replace RTC battery and Run BIOS Setup Utility Replace and run Setup to reconfigure system time, then reboot system. System CMOS checksum RTC battery bad - Default configuration...
  • Page 92 Error Messages List Error Messages Action in Sequence Allocation Error for: device Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Failing Bits: nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System BIOS ROM Configuration Data System board I/O device IRQ conflict...
  • Page 93 No-Beep Symptoms Symptom / Error Action in Sequence No beep, power-on Reconnect the LCD connectors. indicator turns on and LCD LCD inverter ID is blank. But you can see LCD cable POST on an external CRT. LCD inverter System board No beep, power-on Ensure every connector is connected tightly and indicator turns on and a...
  • Page 94 Indicator-Related Symptoms Symptom / Error Action in Sequence Indicator incorrectly remains Reconnect the inverter board off or on, but system runs Inverter board correctly System board Power-Related Symptoms Symptom / Error Action in Sequence Power shuts down during Power source (battery pack and power adapter). operation See “Power System Check”...
  • Page 95 Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) Enter BIOS Setup Utility to execute “Load Default appears different from Settings, then reboot system. actual size. DIMM System board Speaker-Related Symptoms Symptom / Error Action in Sequence In Windows, multimedia Audio driver programs, no sound comes Speaker...
  • Page 96 Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter Keyboard (if control is from the keyboard) hibernation Hard disk drive System board The system doesn't enter See “Hibernation Mode” on page 39. hibernation mode and four Press Fn+F4 and see if the computer enters short beeps every minute.
  • Page 97 Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does Enter BIOS Setup Utility to execute “Load Default not match the installed Settings”, then reboot system. devices. Reconnect hard disk/CD-ROM/diskette drives. External display does not Press Fn+F5, LCD/CRT/Both display switching work correctly.

  • Page 98: Intermittent Problems

    Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not See “System Diagnostic Diskette” on page 59. work correctly. Modem phone jack Modem board System board Note: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems”...
  • Page 99 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
  • Page 100 Troubleshooting...

  • Page 101: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information Top View PS/2 Port CN14 Touchpad Connector AC Adapter Connector CN15 HDD Board Connector Video Port Power Switch Serial Port LCD Cover Switch Connector Parallel Port See Next Page USB Port Microphone-in Jack FAN Connector Line-in Jack Speaker Line-out Jack...

  • Page 102: Bottom View

    Switch 3 OFF, ON, OFF: European keyboard ON, OFF, OFF: Japanese keyboard OFF,OFF,ON: French Keyboard Switch 4, Switch 5 ON, OFF: OEM BIOS OFF, OFF: Acer BIOS Switch 6 ON: Bypass password OFF: Check password Bottom View DIMM Socket 2...
  • Page 103 Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 104 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. ASSY LCD 6M.40C01.001 ASSEMBLY MODULE MODULE 12.1"TFT (12.1 TFT) TM330 SHARP LCD12.1" TFT LCD 12.1"TFT 56.0740C.001 SHARP SHARP/ LQ121S1DH01 INVERTER INVERTER 19.21030.701 T62.123.C.00 TFT 370P INVERTER C.A INV 20/ 50.40C02.001 CABLE 15P 175MM...
  • Page 105 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. LCD BAZEL ASSY LCE BZL 60.40C05.001 ASSEMBLY 12.1"TFT DIMM DIMM 32MB SDIMM 32M 72.04464.00N SDRAM MT4LSD (MICRON) T464HG-662B DIMM 32MB SDIMM 32M 72.54644.B0N SDRAM M5M4V64S0T (MITSUBISHI) P-8L DIMM 32MB DIMM 72.46424.B0E SDRAM...
  • Page 106 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. DIMM DIMM 64MB SDIMM 64M 72.46824.A0N SDRAM KMM466S824 (SAMSUNG) CT2F10 V.C DIMM 64MB SDIMM 64MB 72.26498.00N SDRAM (LG) GMM2649228 CTG-10K DIMM 64MB SDIMM 64M 72.25359.B0N SDRAM 4564163G5- (NEC) A10B-9JF B DIMM 128MB SO-DIMM...
  • Page 107 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. HDD 4.8G HDD 4870MB 56.02834.121 IBM/DBCA- 204860 HDD PLATE ASSY HDD 60.40C15.001 PLT TM330 HDD BAZEL BZL HDD PC 41.40C01.001 050 330 ASSY HDD 6M.40C02.002 ASSEMBLY MODULE 6.4G 6.4G IBM TM330 HDD 6.4G...
  • Page 108 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. PCI MODEM MODEM 56K 54.09011.211 BOARD AMBIT/ (AMBIT) J07.017.C.00 330 HDD 55.40C03.001 BATTERY BOARD BOARD TOUCH PAD TOUCHPAD 56.1740C.001 BOARD MULTI- SWITCH SYNAPTIC TM 330 330 MAIN 55.40C01.001 MAINBOARD BOARD D-333 D-333...
  • Page 109 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. Power ADAPTER ADT 90-270V 25.10046.151 45W (DELTA) ADP-45GB UE5 370P ADAPTER ADT 45W PA- 25.10068.021 1460-19AC (LITE-ON) TM330 BATTERY ASSY BTY 60.40C07.001 PACK LI-ON PACK CGP-E/ PANASONIC 618AE 330 POWER CORDSPT2#1 27.01618.001...
  • Page 110 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. LOWER ASSY L CASE 60.40C02.001 CASE UPPER DIMM CVR DIMM U 34.40C02.001 COVER AL 330 LOWER CVR DIMM L 42.40C05.001 DIMM PL 050330 COVER MIDDLE ASSY MIDDLE 60.40C08.001 COVER &...
  • Page 111 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. TOUCH PAD HLD TOUCH- 34.40C07.001 BRACKET PAD METAL TM330 Others TOUCH PAD C.A FPC 50.40C03.001 FPC CABLE TOUCH PAD TM330 330 LOGO PLT LOGO 40.40C01.001 (TOOLING) PMMA TM330 HINGE CAP ASSY HINGE 6K.40C01.002...
  • Page 112 FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Partname Description Part No. SCREWS SCRW WAFER 86.9A353.6R0 NYLO M2.5*6L SCREWS SCRW KAH 86.9A522.6R0 MS+CN M2*L6 SCREWS SCRW MACH 86.5A524.4R0 FL M3*4L NI SCREWS SCRW MACH 86.9A522.4R0 PAN M2*4L C- SCREWS SCRW MACH 86.9A552.4R0 PAN M2*4L C-ZN...
  • Page 113 Model Number and Configurations This appendix provides the BASIC model number and the configuration to TravelMate 330 decided for Acer’s “global” product offering. Contact your regional offices or the responsible personnel/channel to provide you with further extension model numbers and configurations.
  • Page 114 Model Number and Configurations...
  • Page 115 Appendix B Test Compatible Components List This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 95, Windows 98 and Windows NT 4.0 environments. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 116 Vendor Adapter Name Win 98 Win 95 Win NT CardBus 3COM Fast EtherLink XL pass pass pass cardbus w/ fix Intel EtherExpress PRO/ pass pass pass 100 Mobile Adapter w/ fix Toshiba CardBus LAN Card pass None None 100BASE-TX Xircom Cardbus Ethernet 10/ pass pass...
  • Page 117 Test Compatible I/O Peripheral Test Vendor Adapter Name Win 98 Win 95 Win NT Display pass pass pass 9514-B04 TFT monitor pass pass pass Acer AcerView 76i pass pass pass Compaq color Monitor V70 pass pass pass 20” Color Monitor pass pass pass...
  • Page 118 Test Compatible Components List...

  • Page 119: Online Support Information

    Acer Systems If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
  • Page 120 An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.
  • Page 121 Index setting in BIOS Utility ,48 brightness ACPI. See Advanced Configuration hot keys ,17 and Power Interface Advanced Configuration and Power Interface ,41 Advanced Power Management ,41 caps lock APM. See Advanced Power Man- on indicator ,12 agement Combo Drive ,21 computer display ,10 keyboards ,13...
  • Page 122 Dual Display ,10 power management ,38 hot keys ,17 Hardware Configuration and Specifi- cation ,24 opening and closing ,11 performance ,10 Hibernation mode ,39,40 power management ,10 conditions ,40 simultaneous ,10 entering ,40 hot key ,17 DMA Channel Assignment ,25 resuming from ,40 Hotkeys.
  • Page 123 managing in BIOS Utility ,52 power management ,38 LCD ,9 ACPI ,41 LEDs ,12 advanced ,41 power management modes display standby mode ,38 hard disk standby mode ,38 Hibernation mode ,39,40 media access sleep mode (ACPI) ,40 on indicator ,12 Standby mode ,39 Memory Check ,87 Power System Check ,88...
  • Page 124 Standby mode ,39 Test Compatible PCMCIA SCSI Card ,115 entering ,39 TFT ,9 hot key ,16 resuming from ,39 time signals ,39 setting in Setup Utility ,46 status indicator ,12 touchpad ,19 status indicators ,12 hot key ,17 storage Touchpad Check ,89 EasyLink ,21 Troubleshooting ,85 floppy drive ,21...

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