HP Dx5150 - Compaq Business Desktop Troubleshooting Manual page 60

Troubleshooting Without Diagnostics
Solving Internet Access Problems (Continued)
Problem
Unable to connect to the
Internet.
(continued)
Cannot automatically
launch Internet programs.
2–44
Cause
Cookies are corrupted.
(A "cookie" is a small
piece of information
that a Web server can
store temporarily with
your Web browser.
This is useful for having
your browser remember
some specific
information that the
Web server can later
retrieve.)
You must log on to your
ISP before some
programs will start.
www.hp.com
Solution
In Windows XP:
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Log on to your ISP and launch the
desired program.
Troubleshooting Guide