HP Dx5150 - Compaq Business Desktop Troubleshooting Manual page 45

Solving Mouse Problems
Problem
Mouse does not respond to
movement or is too slow.
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CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your unsaved data.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Troubleshooting Guide
Cause
Mouse connector is
not properly plugged
into the back of the
computer.
Program in use has
stopped responding
to commands.
Mouse may need
cleaning.
Mouse may need
replacement.
Computer is in
standby mode.
Mouse roller ball is
dirty.
www.hp.com
Troubleshooting Without Diagnostics
Solution
Shut down the computer using the
keyboard.
1. Press the Ctrl and Esc keys at
the same time (or press the
Windows logo key) to
display the Start menu.
2. Use the up or down arrow key
to select Shut Down and then
press the Enter key.
3. Use the up or down arrow key
to select the Shut Down
option and then press the
Enter key.
4. After the shutdown is complete,
plug the mouse connector into
the back of the computer (or the
keyboard) and restart.
Shut down the computer using the
keyboard then restart the computer.
Remove the roller ball cover on the
mouse and clean the internal
components.
See the Worldwide Limited
Warranty for terms and conditions.
Press the power button to resume
from standby mode.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.
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