Solving Cd-Rom And Dvd Problems - HP Dx5150 - Compaq Business Desktop Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
CD-ROM or DVD devices
are not detected or driver
is not loaded.
Movie will not play in the
DVD drive.
2–40
If you encounter CD-ROM or DVD problems, see the common
causes and solutions listed in the following table or to the
documentation that came with the optional device.
Cause
Removable Media Boot
is disabled in the
Computer Setup utility.
Network Server Mode
is enabled in Computer
Setup.
Non-bootable CD in
drive.
Boot order not correct.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Damaged media.
Movie rating locked out
by parental lock.
www.hp.com
Solution
Enter Computer Setup and enable
CD-ROM or DVD drive boot in
Integrated Peripherals >
South OnChip IDE Device >
OnChip IDE Channel 0 or 1.
Enter Computer Setup and move the
network interface card to the last
position in Advanced BIOS
Features > Removable Device
Priority.
Try a bootable CD in the drive.
Enter Computer Setup and change
boot sequence in Advanced
BIOS Features and Advanced
BIOS Features > Removable
Device Priority.
See the documentation that came
with the optional device.
See the documentation that came
with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove
parental lock.
Troubleshooting Guide