Lexmark S515 Quick Reference Manual page 46

Troubleshooting
C USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3
After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4
Turn on the printer.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
M
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1
Turn the printer on, and then open the printer.
2
Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3
Close the printer.
S P
ELECT YOUR PRINTER FROM THE RINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to Macintosh users only.
1 With a document open, choose File > Print.
2
From the printer pop-up menu, choose your printer, and then click Print.
If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers
in the Default tab, select your printer, and then click Add.
M
M
R
for three seconds to turn off
R
C
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
R
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
R
If your printer does not appear in the list, then try either of the following:
•
For a USB-connected printer, remove and then reconnect the USB cable.
•
For a printer that is wirelessly connected, see the Wireless troubleshooting section.
AKE SURE THE PRINT JOB IS NOT PAUSED
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4
Turn on the printer.
USB
EMOVE AND RECONNECT THE CABLE CONNECTED TO YOUR PRINTER
USB
HECK THE CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
EMOVE AND REINSTALL THE PRINTER SOFTWARE
EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1
Reinstall the ink cartridges, see "Replacing ink cartridges" on page 17 for more information.
46
for three seconds to turn off