Troubleshooting; Identifying Your Problem - Brother MFC-7240 Basic User's Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/.

Identifying your problem

First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.

If the machine does not turn on after connecting the power cord, see Other difficulties
uu page 99.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 (For FAX-2950, MFC-7240 and MFC-7290)
The interface cables are securely connected to the machine and the computer.
 LCD Messages
(See Error and maintenance messages uu page 78.)
If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.
Paper handling and Printing problems:
 Paper handling difficulties uu page 98
 Printing received faxes uu page 93
Telephone and Fax problems:
 Telephone line or connections uu page 93
 Handling incoming calls uu page 96
 Receiving Faxes uu page 94
 Sending faxes uu page 95
Copying problems:
 Copying difficulties uu page 96
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