Troubleshooting Sequence - HP D5970A - NetServer - LCII Installation Manual

Chapter 13
2. If the HP NetServer is plugged into a switched multiple-outlet box, make
sure the switch on the outlet box is turned on.
3. Plug a different electrical device (such as a printer) into the power outlet,
and turn it on to check if the fault is with the power supply.
4. Unplug the power cord, wait 20 seconds, plug the power cord in again,
and restart the system.

Troubleshooting Sequence

To troubleshoot an installation problem, do the following:
First make sure that the system is configured properly. Most system
problems are the result of incorrect system and SCSI subsystem
configurations.
If it is a network-related error, determine if the HP NetServer LPr has
enough memory and hard disk drive capacity. Consult your network
operating system manual.
Verify that all cables and boards are securely plugged into their
appropriate connectors or slots.
Remove all added options and always change one thing (and only one
thing) at a time.
Unplug the power cord, wait 20 seconds, plug the power cord in again,
and restart the system.
NOTE If the HP NetServer LPr has a large amount of memory
installed, it may take one minute for the first screen to display.
If you suspect a hardware error, follow these steps:
1. Log users off the LAN and power down the HP NetServer LPr. Remove
the front bezel and top cover.
2. Simplify the HP NetServer LPr configuration to the minimum required:
a monitor, one flexible disk drive, one CD-ROM drive, keyboard, mouse,
and a NIC in PCI slot #4. Remove all third-party options and reinstall one
at a time, checking the system after each installation.
3. Replace all covers and reconnect the power cord and other cables.
4. Check that the system board is properly seated in the I/O card.
Troubleshooting
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