Common Installation Problems; Troubleshooting Sequence - HP LC2000r - NetServer - 128 MB RAM Installation Manual

Chapter 12

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, see the HP NetServer
Warranty and Service/Support Booklet or refer to the HP NetServer Online
Documentation CD-ROM included with your product.

Troubleshooting Sequence

To troubleshoot an installation problem, perform the following checks in the order
given:
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Check all cable and power connections, including those in the rack, etc.
Ensure the NetServer is configured properly.
Most NetServer problems are the result of incorrect system and SCSI
subsystem configurations.
Check the Setup Utility, and the SCSI Configuration Utility.
If the HP NetServer is configured with a disk array, check the Disk
Array Utility.
If the error is a network-related problem, determine if the server has
enough memory and hard disk drive capacity. Consult your network
operating system manual.
Verify all cables and boards are securely plugged into their appropriate
connectors or slots.
Remove all extra options one at a time, checking its effect on the
NetServer.
Unplug the power cords, wait 20 seconds, plug the power cords in again,
and restart the NetServer.
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If you suspect a hardware error, follow these steps:
a. Log users off the LAN and power down the server.
b. Extend the HP NetServer out of the rack and remove the top cover.
c. Simplify the HP NetServer configuration to the minimum required:
Monitor
Keyboard
Troubleshooting
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