HP Pavilion g4-2000 User Manual
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HP Pavilion g4-2000 User Manual

HP Pavilion g4-2000 User Manual

User guide - windows 7
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  • Page 1 User Guide...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ........................4 Finding your hardware and software information ................. 4 Right side ............................. 4 Left side ..............................
  • Page 6 Connecting to a wired network ......................20 Connecting to a local area network (LAN) ................. 20 4 Enjoying entertainment features ......................... 21 Using the webcam ..........................23 Using audio ............................23 Connecting speakers ......................23 Connecting headphones ....................23 Connecting a microphone ....................23 Checking the sound ......................
  • Page 7 Finding battery information ....................40 Conserving battery power ....................41 Identifying low battery levels ....................41 Storing a user-replaceable battery ..................41 Disposing of a user-replaceable battery ................42 Replacing a user-replaceable battery ................42 Running on external power ........................ 43 HP CoolSense ............................
  • Page 8 Using Internet security software ......................64 Using antivirus software ..................... 65 Using firewall software ....................... 65 Installing software updates ......................... 65 Installing Windows security updates .................. 65 Installing HP and third-party software updates ..............65 Securing your wireless network ......................66 Backing up your software applications and information ..............
  • Page 9 12 Specifications .............................. 78 Input power ............................78 Operating environment ........................79 13 Troubleshooting and support ........................80 Troubleshooting ..........................81 Disc drive problems ......................81 Wireless connection problems ................... 81 Cannot connect to a WLAN ................82 Cannot connect to a preferred network ............. 82 Current network security codes are unavailable ..........

  • Page 11: Starting Right

    Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps:...

  • Page 12: Fun Things To Do

    Fun things to do ● You know you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV and watch the video on TV? For more information, see Connecting an HDMI TV or monitor on page ●...

  • Page 13: More Hp Resources

    North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your serial number label), name, and postal address.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Right side Component Description...
  • Page 15 Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, Using HP 3D DriveGuard (select models only) on page USB 2.0 port Connects an optional USB device.

  • Page 16: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 17 Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

  • Page 18: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphone (1) Records sound. Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start >...

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 21: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows applications key Displays a shortcut menu for items beneath the cursor.

  • Page 23: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Serial number label—Provides important information, including the following: Component Product name Serial number Product part number...

  • Page 25: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

  • Page 26: Connecting To A Wireless Network

    Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.

  • Page 27: Using Operating System Controls

    To open HP Connection Manager, select Start > All Programs > HP Help and Support > HP Connection Manager. For more details about using HP Connection Manager, see the HP Connection Manager software Help. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

  • Page 28: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 29: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on (white). If the wireless light is amber, press the wireless button. Click the network status icon in the notification area, at the far right of the taskbar.

  • Page 30: Connecting To A Wired Network

    Connecting to a wired network Your computer supports a local area network (LAN) wired connection. A LAN connection uses a network cable and is much faster than a modem, which uses telephone cable. LAN (RJ-45) cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 jack.

  • Page 31: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and high-definition devices.
  • Page 32 Component Description USB 2.0 port Connects optional USB devices. NOTE: For details about different types of USB ports, see Using a USB device on page Optical drive Reads and writes to an optical disc. Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio.

  • Page 33: Using The Webcam

    Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

  • Page 34: Using Video

    To check the recording functions on your computer, follow these steps: Select Start > All Programs > Accessories > Sound Recorder. Click Start Recording and speak into the microphone. Save the file to your desktop. Open a multimedia program and play the recording. To confirm or change the audio settings on your computer, select Start >...

  • Page 35: Connecting An Hdmi Tv Or Monitor

    ● View the screen image on the computer extended to the external device. ● View the screen image on the external device (monitor or projector). Each time you press f4, the display state changes. Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions.

  • Page 36: Configuring Audio Settings (With Hdmi Tv)

    Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback devices.

  • Page 37: Using The Keyboard And Pointing Devices

    Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Your computer also has special action keys or hot key functions to perform routine tasks simply. In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

  • Page 38: Using The Keyboard

    Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions. For more details about the keyboard keys, see Keys on page NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.

  • Page 39: Using The Hot Keys

    Icon Description Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Decreases speaker volume incrementally as long as you hold down the key.

  • Page 40: Using The Touchpad

    Using the TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 41: Navigating

    Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using the TouchPad...

  • Page 42: Using Touchpad Gestures

    Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >...

  • Page 43: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.

  • Page 44: Rotating

    Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock.

  • Page 45: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.

  • Page 46: Using Sleep Or Hibernation

    Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. When Sleep is initiated, the screen clears, and your work is saved to memory, allowing you to resume your work faster than when you exit Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.

  • Page 47: Initiating And Exiting Hibernation

    Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending on whether the computer is running on battery power or on external power, or when the battery reaches a critical battery level. Power settings and timeouts can be changed in Windows Control Panel.

  • Page 48: Using The Power Meter

    Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the Power Meter icon, at the far right of the taskbar. ●...

  • Page 49: Selecting A Power Plan

    Selecting a power plan A power plan manages how the computer uses power and helps you conserve power and maximize performance. The following power plans are available: ● HP Recommended. Automatically balances performance with energy conservation. ● Power Saver. Saves power by reducing system performance and screen brightness. ●...

  • Page 50: Running On Battery Power

    Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power.

  • Page 51: Conserving Battery Power

    Conserving battery power Use the following tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove the battery from the computer when it is not being used or charged. ●...

  • Page 52: Disposing Of A User-Replaceable Battery

    Disposing of a user-replaceable battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, select Start >...

  • Page 53: Running On External Power

    Running on external power For information about connecting to AC power, see the Setup Instructions provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

  • Page 54: Hp Coolsense

    HP CoolSense HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting.

  • Page 55: Managing And Sharing Information

    Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. Some computers also have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu- ray Disc (BD), to play and record audio and video.

  • Page 56: Removing A Usb Device

    ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.

  • Page 57: Inserting And Removing A Digital Storage Card

    Inserting and removing a digital storage card To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.

  • Page 58: Using Optical Drives

    Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ●...

  • Page 59: Inserting An Optical Disc

    such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve the issue, close any open applications and turn off your wireless feature.

  • Page 60: Sharing Drives On The Network

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 61: Maintaining Your Computer

    Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for travelling with your computer.

  • Page 62: Replacing A Hard Drive

    ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 63: Using Hp 3D Driveguard (Select Models Only)

    Lift the hard drive (2) out of the hard drive bay. Disconnect the hard drive cable (1) from the hard drive. Remove the front bumper (2) and the back bumper (3) from the hard drive. Remove the 4 screws (4) from the hard drive and remove the bracket (5) from the hard drive. To install a hard drive, reverse this procedure.

  • Page 64: Using Disk Defragmenter

    A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary. NOTE: Hard drives in the primary hard drive bay are protected by HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard.

  • Page 65: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down.
  • Page 66 Slide the service door forward slightly (2), lift the front right corner of the service door (3), and then maintain an angle while removing the service door (4). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module.
  • Page 67 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 68 Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 8 Maintaining your computer...

  • Page 69: Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 70: Cleaning Your Computer

    Cleaning your computer Cleaning your computer and external devices helps keep them in good working condition. If you don't clean your computer, dust and dirt particles can build up. CAUTION: Avoid using the following cleaning products to clean your computer: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.

  • Page 71: Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 72: Securing Your Computer And Information

    Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

  • Page 73: Using Passwords

    Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

  • Page 74: Setting Setup Utility (Bios) Passwords

    Setting Setup Utility (BIOS) passwords Password Function ● Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password.

  • Page 75: Using Antivirus Software

    Using antivirus software Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network.

  • Page 76: Securing Your Wireless Network

    If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently...

  • Page 77: Using Setup Utility (Bios) And System Diagnostics

    10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 78: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
  • Page 79 Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating the BIOS...

  • Page 80: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 81: 11 Backing Up, Restoring, And Recovering

    11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups Use HP Recovery Manager to create recovery media immediately after you set up the working computer.

  • Page 82: Creating The Recovery Media

    ● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media Select Start and type recovery in the search field.

  • Page 83: Backing Up System And Personal Information

    Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is.

  • Page 84: Creating A Backup Using Windows Backup And Restore

    Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space. To back up: Select Start >...

  • Page 85: Restore And Recovery

    Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: Select Start >...

  • Page 86: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware- related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port.

  • Page 88: 12 Specifications

    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 89: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 90: 13 Troubleshooting And Support

    13 Troubleshooting and support ● Troubleshooting ● Contacting customer support Chapter 13 Troubleshooting and support...

  • Page 91: Troubleshooting

    Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: Insert the end of a paper clip into the release access (1) in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 92: Cannot Connect To A Wlan

    Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on.

  • Page 93: Wlan Connection Is Very Weak

    on a secure network. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. ● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.

  • Page 94: Network Status Icon Is Not Displayed

    If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions. Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted.

  • Page 95: Resolving A Low Battery Level

    Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available ●...

  • Page 96: Contacting Customer Support

    Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP. NOTE: For worldwide support go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician.

  • Page 97: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 98: Index

    Index downloading an update 68 digital card AC adapter 5 updating 67 inserting 47 action keys Bluetooth device 16, 19 Digital Media Slot, identifying 7 decrease screen brightness boot order Disk Cleanup software 54 changing 77 Disk Defragmenter software 54 Help and Support 28 buttons drive media 36...
  • Page 99 display system information 29 latch, battery release 13 using 29 lights passwords HP 3D DriveGuard 53 AC adapter 5 Setup Utility (BIOS) 64 HP and third-party software caps lock 10 Windows 63 updates, installing 65 hard drive 5 pinching TouchPad gesture 33 HP Connection Manager mute 10 ports...
  • Page 100 security, wireless 18 troubleshooting; audio functions wireless module compartment, serial number 14 identifying 13 serial number, computer 14 troubleshooting; disc drive 81 wireless network (WLAN) service labels troubleshooting; low battery level connecting 19 locating 14 corporate WLAN connection setting password protection on troubleshooting;...

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