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HP Pavilion g4-2000 User Manual

User guide hp notebook - windows 7
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Summary of Contents for HP Pavilion g4-2000

  • Page 1: User Guide

    User Guide HP Notebook...
  • Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. AMD is a be bound by the terms of the HP End User trademark of Advanced Micro Devices, Inc.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Introduction ..............................1 Important first steps ..........................1 Finding information ..........................2 2 Getting to know your computer ........................4 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons and fingerprint reader ..................... 6 Keys ............................. 7 Front ..............................
  • Page 6 Bluetooth and Internet Connection Sharing (ICS) ............. 21 Connecting to a wired network ......................22 Connecting to a local area network (LAN) ................. 22 4 Pointing devices and keyboard ........................23 Using pointing devices ........................23 Setting pointing device preferences ................... 23 Using the TouchPad ......................
  • Page 7 Initiating and exiting Hibernation ............... 41 Using the power meter ....................... 42 Using power plans ......................42 Viewing the current power plan ................. 42 Selecting a different power plan ................ 42 Customizing power plans .................. 43 Setting password protection on wakeup ................43 Using HP Power Manager (select models only) .................
  • Page 8 Using optional external drives .................... 56 8 Drives ................................57 Handling drives ........................... 57 Using hard drives ..........................58 Improving hard drive performance ..................58 Using Disk Defragmenter .................. 58 Using Disk Cleanup ................... 58 Using HP 3D DriveGuard (select models only) ..............59 Identifying HP 3D DriveGuard status ..............
  • Page 9 Securing your wireless network ..................79 Backing up your software applications and information ..............80 Using an optional security cable lock ....................80 11 Backup and recovery ..........................81 Restoring the system .......................... 82 Creating restore media ........................82 Performing a system recovery ......................83 Using the dedicated recovery partition ................
  • Page 10 The optical disc tray does not open for removal of a disc ..........97 The computer does not detect the disc drive ..............98 A disc does not play ......................99 The process of burning a disc does not begin, or it stops before completion ....100 Contacting customer support ......................

  • Page 11: Introduction

    Introduction This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you set up and register the computer, it is important to take the following steps: Set up your wired or wireless network.

  • Page 12: Finding Information

    Finding information The computer comes with several resources to help you perform various tasks. Resource Contents ● Setup Instructions How to set up the computer ● Identification of computer components ● User Guide Computer features ● To access this guide: Power management features ●...
  • Page 13 North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 Please include your product number, warranty period (found on your serial number label), name, and postal address.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 15: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

  • Page 16: Buttons And Fingerprint Reader

    Buttons and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables the Beats Audio bass settings (select models only) when pressed in combination with the key.

  • Page 18: Front

    Front Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Speakers (2) Produce sound.

  • Page 19: Right Side

    Right side Component Description Optical drive Reads and writes (select models only) to an optical disc. Optical drive eject button Ejects the optical disc. Audio-out (headphone) jack/audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or television audio. Also connects an optional headset microphone.

  • Page 20: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat >...

  • Page 22: Bottom

    Bottom Component Description HP Triple Bass Reflex Subwoofers Provide superior bass sound Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component Product name Serial number Product part number Warranty period Model description Have this information available when you contact customer support.

  • Page 24: Networking

    Networking Your computer supports two types of Internet access: ● Wireless—see Creating a wireless connection on page ● Wired—see Connecting to a wired network on page NOTE: You must set up Internet service before you can connect to the Internet. Chapter 3 Networking...

  • Page 25: Using An Internet Service Provider

    Using an Internet service provider Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.

  • Page 26: Creating A Wireless Connection

    Creating a wireless connection Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● Bluetooth® device For more information on wireless technology, see the information and Web site links provided in Help and Support.

  • Page 27: Turning Wireless Devices On Or Off

    Turning wireless devices on or off You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. see Using the action keys on page 28 for information on identifying the location of the wireless key on your computer.

  • Page 28: Using A Wlan

    Using a WLAN A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point. Connecting to an existing WLAN To connect to an existing WLAN: Be sure that the WLAN device is on.

  • Page 29: Setting Up A New Wlan Network

    Setting up a new WLAN network Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● Your new wireless computer (3) NOTE: Some modems have a built-in wireless router.

  • Page 30: Protecting Your Wlan

    Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer in a hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.

  • Page 31: Using Bluetooth Wireless Devices

    Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers ● Phones ● Imaging devices (cameras and printers) ● Audio devices ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices.

  • Page 32: Connecting To A Wired Network

    Connecting to a wired network Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.

  • Page 33: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows®...

  • Page 34: Turning The Touchpad Off Or On

    Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on.

  • Page 35: Navigating

    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using pointing devices...

  • Page 36: Using Touchpad Gestures

    Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >...

  • Page 37: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.

  • Page 38: Using The Keyboard

    Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the through keys and through keys illustrates the assigned function for that key. To use an action key function, press and hold the key. The action key feature is enabled at the factory.
  • Page 39 Icon Description Decreases speaker volume incrementally as long as you hold down the key. Increases speaker volume incrementally as long as you hold down the key. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the keyboard...

  • Page 40: Using The Hotkeys

    Using the hotkeys A hotkey is a combination of the key (1), and either the key (2) or the key (3). To use a hotkey: ▲ Briefly press the key, and then briefly press the second key of the hotkey combination. Function Hotkey Description...

  • Page 41: Multimedia And Other Features

    Multimedia and other features Your computer includes the following: ● Two integrated speakers and two subwoofers ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media file.

  • Page 42: Adjusting The Volume

    Adjusting the volume You can adjust the volume using the volume keys. see Using the action keys on page 28 for more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

  • Page 43: Intel Wireless Display

    Intel Wireless Display Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless third-party TV adapter (purchased separately) is required. Content that asserts output protection, such as Blu-ray discs, will not play on Intel Wireless Display. For details about using the wireless adapter, see the device manufacturer's instructions.

  • Page 44: Webcam

    Webcam Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording. The webcam software enables you to experiment with the following features: ●...

  • Page 45: Hdmi

    HDMI The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).

  • Page 46: Using Cyberlink Powerdvd (Select Models Only)

    Using CyberLink PowerDVD (select models only) CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage and edit your photo collections. ▲...

  • Page 47: Power Management

    Power management Inserting or removing the battery NOTE: For additional information on using the battery, see Using battery power on page Inserting the battery Turn the computer upside down on a flat surface, with the battery bay toward you. Align the battery (1) with the outer edge of the battery bay, and then rotate the battery into the battery bay (2) until it is firmly seated.

  • Page 48: Removing The Battery

    Removing the battery CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. Turn the computer upside down on a flat surface.

  • Page 49: Shutting Down The Computer

    Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●...

  • Page 50: Setting Power Options

    Setting power options Initiating Sleep or Hibernation Microsoft® Windows® has two power-saving states, Sleep and Hibernation. The Rapid Start Technology (select models only) feature allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ●...

  • Page 51: Initiating And Exiting Sleep

    Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in any of the following ways: ●...

  • Page 52: Using The Power Meter

    Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon.

  • Page 53: Customizing Power Plans

    Customizing power plans To customize a power plan: Click the power meter icon in the notification area, and then click More power options. – or – Select Start > Control Panel > System and Security > Power Options. Select a power plan, and then click Change plan settings. Change the settings as needed.

  • Page 54: Using Hp Power Manager (Select Models Only)

    Using HP Power Manager (select models only) Power Manager allows you to select a power plan to optimize your computer's power consumption and battery charge. The following power plans are available: ● Power saver ● HP Recommended ● High performance To start Power Manager when Windows is running: ▲...

  • Page 55: Finding Battery Information

    Finding battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲...

  • Page 56: Maximizing Battery Discharge Time

    Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display. ●...

  • Page 57: Resolving A Low Battery Level

    Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available Turn off the computer or initiate Hibernation.

  • Page 58: Storing A Battery

    Storing a battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately.

  • Page 59: Using External Ac Power

    Using external AC power NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box. External AC power is supplied through an approved AC adapter or an optional docking or expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

  • Page 60: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: Shut down the computer.

  • Page 61: Hp Coolsense

    HP CoolSense HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting.

  • Page 62: Using Switchable Graphics (Select Models Only)

    Using switchable graphics (select models only) Switchable graphics are only available with Windows 7 Professional, Windows 7 Home Premium, and Windows 7 Home Basic operating systems. To manage your switchable graphics settings: ▲ Right-click on the desktop, and then select Configure Switchable Graphicsor AMD PowerXpress.

  • Page 63: External Cards And Devices

    External cards and devices Using Digital Media Slot cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Front on page Inserting a digital card...

  • Page 64: Removing A Digital Card

    Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.

  • Page 65: Using A Usb Device

    Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device.

  • Page 66: Removing A Usb Device

    Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device. CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device.

  • Page 67: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. see the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 68: Using Hard Drives

    Using hard drives Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently.

  • Page 69: Using Hp 3D Driveguard (Select Models Only)

    Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

  • Page 70: Managing Power With A Parked Hard Drive

    Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer behaves in the following ways: ● The computer will not shut down. ● The computer will not initiate Sleep or Hibernation, except as described in the following Note. NOTE: If the computer is running on battery power and reaches a critical battery level, HP 3D DriveGuard allows the computer to initiate Hibernation.

  • Page 71: Adding Or Replacing A Hard Drive

    Adding or replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 72 Remove the hard drive service door (2). Remove the 3 screws securing the hard drive (1) , and then pull the hard drive tab (2) to lift the hard drive out of the hard drive bay. Disconnect the hard drive cable (3), and remove the hard drive. Chapter 8 Drives...

  • Page 73: Installing A Hard Drive

    Installing a hard drive Connect the hard drive cable to the hard drive (1), and then insert the hard drive into the hard drive bay (2). Tighten the 3 hard drive screws to secure the drive (3). Align the tabs (1) on the hard drive service door with the notches on the computer. Close the hard drive service door (2).
  • Page 74 Tighten the screw (3) on the hard drive service door. Align the tabs (1) on the memory module compartment cover with the notches on the computer. Slide the cover forward(2). Tighten the screw (3) on the memory module compartment cover. Replace the battery.

  • Page 75: Using Optical Drives

    Using optical drives Optical drives include the following: ● ● ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all drives installed in your computer, including your optical drive, is displayed. Inserting an optical disc Turn on the computer.

  • Page 76: Removing An Optical Disc

    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

  • Page 77: When The Disc Tray Fails To Open Normally

    When the disc tray fails to open normally Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 78: Sharing Optical Drives

    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.

  • Page 79: Memory Modules

    Memory modules Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 80 Slide the cover backwards (2), and then remove the cover (3). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. Chapter 9 Memory modules...
  • Page 81 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 82 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module.
  • Page 83 Replace the battery. Reconnect external power and external devices. Turn on the computer. Adding or replacing memory modules...

  • Page 84: Securing Your Computer And Information

    10 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non–Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

  • Page 85: Locating Your Security Software (Select Models Only)

    Locating your security software (select models only) HP Security Assistant provides a starting location for you to quickly access a collection of security software applications that are organized by task. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the following security tasks: ●...

  • Page 86: Setting Windows Passwords

    Setting Windows passwords Password Function User password Protects access to a Windows user account. It also must be entered when you exit Sleep or Hibernation. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

  • Page 87: Using The Fingerprint Reader

    Using the fingerprint reader Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer. This account allows you to log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader to fill in password fields on Web sites and other programs that require a logon.

  • Page 88: Using Internet Security Software

    Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer.

  • Page 89: Installing Software Updates

    Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory.

  • Page 90: Backing Up Your Software Applications And Information

    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see “Backup and recovery.” Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 91: 11 Backup And Recovery

    11 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ●...

  • Page 92: Restoring The System

    Restoring the system If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally, you have already used HP Recovery Manager to create these tools immediately after software setup. For issues other than hard drive failure, you can restore your system by using the HP Recovery partition, rather than by using recovery discs or a recovery flash drive.

  • Page 93: Performing A System Recovery

    Performing a system recovery HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition on the hard drive. NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail.

  • Page 94: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed.

  • Page 95: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 96: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 97: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 98: Setup Utility (Bios) And System Diagnostics

    12 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Navigating And Selecting In Setup Utility (Bios)

    Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 100: Restoring Factory Settings In Setup Utility (Bios)

    Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 101: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 102: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 103: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 104: Appendix A Troubleshooting And Support

    Troubleshooting and support Troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer will not start up: ● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

  • Page 105: The Computer Is On But Not Responding

    The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ●...

  • Page 106: The Wireless Network Connection Is Not Working

    The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the action key to turn it on.

  • Page 107: The Optical Disc Tray Does Not Open For Removal Of A Disc

    The optical disc tray does not open for removal of a disc Insert the end of a paper clip into the release access in the front bezel of the drive (1). Press in gently on the paper clip until the disc tray is released, and then pull out the tray until it stops (2).

  • Page 108: The Computer Does Not Detect The Disc Drive

    The computer does not detect the disc drive If Windows does not detect an installed device, the device driver software might be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility by: Removing any discs from the optical drive.

  • Page 109: A Disc Does Not Play

    A disc does not play To play a CD, DVD, or BD: ● Save your work and close all open programs before playing a disc. ● Log off the Internet before playing a disc. ● Be sure that you insert the disc properly. ●...

  • Page 110: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Disable Sleep and Hibernation. ● Be sure that you are using the right kind of disc for your drive. ●...

  • Page 111: Appendix B Cleaning Your Computer

    Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (such as a chamois) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe.

  • Page 112: Appendix C Traveling With The Computer

    Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
  • Page 113 ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.

  • Page 114: Appendix D Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. 104 Appendix D Updating programs and drivers...

  • Page 115: Appendix E Electrostatic Discharge

    Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 116: Appendix F Specifications

    Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.

  • Page 117: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 118: Index

    Index low battery levels 46 display 11 AC adapter, testing 50 replacing 48 front 8 action keys storing 48 left side 10 decrease screen brightness battery bay 12, 13 right side 9 Battery Check 45 top 4 Help and Support 28 battery information, finding 45 computer, traveling 48, 102 identifying 7...
  • Page 119 caps lock 5 electrostatic discharge 105 icons fingerprint reader 5 esc key, identifying 7 network 16 hard drive 10 existing wireless network, wireless 16 mute 5 connecting to 18 input power 106 power 5 external AC power, using 49 installing TouchPad 4, 5 external devices 56 optional security cable 80...
  • Page 120 optical disc regulatory information system restore points 86 inserting 65 regulatory label 13 removing 66 wireless certification labels 13 temperature 48 optical drive 56 restore points 86 testing an AC adapter 50 optical drive eject button, RJ-45 (network) jack, identifying TouchPad identifying 9 buttons 4...
  • Page 121 using system restore 86 using the power meter 42 vents, identifying 10, 12 VGA port, connecting 34 video 34 volume adjusting 32 buttons 32 keys 32 Web browser button, identifying 6 webcam 34 webcam light, identifying 11 webcam, identifying 11 Windows applications key, identifying 7 Windows logo key, identifying 7...

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