Repair Procedure - Konica Minolta bizhub C220 Operation Manual

Repair Procedure

The following is the step by step procedure to perform repair.
1. Gather information from MFP
1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair
Request Code (Repair Demand Code)].
2. Access to LMS
2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code]
and [Function Code].
3. Repair the MFP
3-1. Input Repair Code (Repair Permission Code) to solve the License Error.
When using each code, please pay attention "U" and "V", "0(number)" and "O(alphabet)".
"0 (Number)" is not used in [Request Code], [Repair Request Code (Repair Demand
Code)] and [Repair Code (Repair Permission Code)].
Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation)
Request Code
Serial Number
Repair Request Code
(Repair Demand Code)
Repair Code
(Repair Permission Code)
License Code
Function Code
Repair
(Input Repair Code)
* License Code and Function Code are displayed only when it is necessary to input them.
Issued by BT-CSO
Acquisition Procedure
MFP panel
- Service Mode
Get Serial number when taking
Request Code.
Serial Number Label
Get Serial number when taking
Request Code.
LMS (Web browser)
LMS (Web browser)
LMS (Web browser)
55
for Customer Engineer
Note
30 digits alphanumeric
13 digits alphanumeric
EG.) A00H020012345
35 digits alphanumeric
35 digits alphanumeric
Input to MFP panel
30 digits alphanumeric
This is used for activation.
This is used for activation.
Input to MFP panel
(Service Mode)
Ver 1.01