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determine the origin of any new problems. For best
results, follow this sequence:
1
2
3
4
5
6
If you need further assistance
If you have followed the recommendations in this chapter and
are still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for
help.
Before you contact Toshiba
Since some problems may be related to the operating system
or the program you are using, it is important to investigate
other sources of assistance first.
Try the following before you contact Toshiba:
Review the troubleshooting information in your
operating system documentation.
If the problem occurs while you are running a program,
consult the program's documentation for troubleshooting
suggestions. Contact the software company's technical
support group for their assistance.
Back up critical data.
Create a Restore Point.
Install one item of hardware or software.
Restart Windows.
Use the new hardware or software for awhile, noting
any new problems. Make sure that your critical
applications (e-mail, business apps, etc.) are working
correctly, and verify that important devices are still
functioning.
For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical
data has changed, or starting at step 2 if no critical
data has changed.
If Something Goes Wrong
If you need further assistance
199
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