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Appendix
Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com, or call 1
(800) 222-3111. In Canada, call 1 (866) 288-4268.
My phone
• Make sure the power cord is securely plugged in.
doesn't work
• Make sure that the battery wire is securely plugged into the
at all.
• Make sure the telephone line cord is securely and firmly
• Charge the battery pack in the cordless handset for at least
• Reset the base. Unplug the unit's electrical power. Wait for
• You may need to purchase a new battery pack, please refer to
I cannot get a
• First try all the suggestions above.
dial tone.
• Move the cordless handset closer to the base. You might have
• Your telephone line cord might be malfunctioning. Try installing a
• If the previous suggestions don't work, disconnect the telephone
I cannot dial
• First try all the suggestions above.
out.
• Make sure you have a dial tone before dialing. The cordless
• Make sure your phone is set to the correct dial mode for the
• If the other phones in your home are having the same problem,
• Eliminate any background noise. Noise from a television, radio
cordless handset.
plugged into the telephone base and the telephone wall jack.
16 hours. For optimum daily performance, return the cordless
handset to its base when not in use.
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and base to reset.
page 8 of this user's manual.
moved out of range.
new line cord.
base from the telephone jack and connect a different phone. If
there is no dial tone on that phone either, the problem is in your
wiring or local service. Contact your local telephone company.
handset may take a second or two to find the base and produce
a dial tone. This is normal. Wait an extra second before dialing.
type of service that you have (pulse or touch tone). Refer to the
installation section of this user's manual (page 19) to set the
dial mode.
the problem is in your wiring or local service. Contact your local
telephone company (charges may apply).
or other appliance may cause the phone to not dial out properly.
If you cannot eliminate the background noise, first try muting
the cordless handset before dialing, or dialing from another
room in your home with less background noise.
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