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Troubleshooting
If you have difficulty with your telephone, please try the suggestions
below. For customer service, visit our website at www.vtechcanada.com or
call (800) 267-7377.
My telephone does not work at all.
•
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base or charger after use.
•
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
•
Make sure the telephone line cord is plugged firmly into the telephone base and the
wall jack.
•
Unplug the electrical power to the telephone base. Wait for approximately 5
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
•
Charge the battery in the handset for up to 6 hours.
•
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen.
•
Remove and install the battery again. If that still does not work, it may be necessary
to purchase a new battery.
•
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local telephone service. Contact your telephone service provider.
There is no dial tone.
•
First, try all the above suggestions.
•
Move the handset closer to the telephone base. It may be out of range.
•
The telephone line cord may be malfunctioning. Install a new telephone line cord.
•
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local telephone service. Contact your telephone service provider.
I cannot dial out.
•
First, try all the above suggestions.
•
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial tone.
Wait an extra second before dialing.
•
If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges
may apply).
•
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
Not registered appears on the handset and it does not work at all.
•
The handset may be deregistered from the telephone base. Follow the steps below to
register the handset to the telephone base.
. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds
until the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it takes
about 60 seconds to complete the registration. The handset displays Registered
for a few seconds and you hear a confirmation tone when the registration
process completes.
Low battery shows on the handset screen.
•
Place the handset in the telephone base or charger for recharging.
•
Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 6 hours.
•
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery
does not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light
•
on the handset should be on.
•
Remove and install the battery again, then charge for up to 6 hours.
•
If the handset is in the telephone base but the CHARGE light on the handset is not
on, refer to The CHARGE light is off below.
•
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen.
•
Purchase a new battery. Refer to Battery installation on page 3.
The CHARGE light is off.
•
Clean the charging contacts on the handset, telephone base and charger each
month with a pencil eraser or a dry non-abrasive fabric.
•
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
•
Unplug the power adapter. Wait for 5 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
•
Make sure the handset ringer volume is not set to off.
•
Make sure the telephone line cord and power adapter are plugged in properly.
•
The handset may be too far from the telephone base. Move it closer to the
telephone base.
•
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
9
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