VTech IS6100 User Manual page 23

Appendix
Troubleshooting
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn't solve the problem, relocate
your telephone or modem farther apart from each other, or use a different surge protector.
• The location of your telephone base can impact the performance of your cordless headset. For
better reception, install the telephone base in a centralized location within your home or office,
away from walls or other obstructions. In many environments, relocating the telephone base to
a higher location improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If
calls are still not clear, the problem is probably in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider.
I hear other calls when using my cordless headset.
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or telephone service. Call your
telephone service provider.
I cannot register the headset.
• Only one headset can be registered at a time. If you have multiple headsets to register, please
follow the instructions on page 4 for the first headset. Once a headset has been successfully
registered, repeat the steps for each headset that needs to be registered.
• If you have already registered the maximum numbers of handsets and/or headsets that the
telephone system accommodates, you need to follow the deregistration instructions before
registering a headset. Refer to Add and register a headset on page 4 and Replace a
headset on page 5.
• Make sure that all registered handsets, registered headsets and telephone base are in idle
mode when registering a headset.
• Follow the steps on page 21 for the common cure for electronic equipment, then try again to
register a headset.
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