Incoming Call - VTech IS6100 User Manual

Appendix
Troubleshooting
I cannot hear any ring tone from the cordless headset when there is an

incoming call.

• The headset does not have an external ringer. The ring tone can only be heard through the
headset earpiece.
• Make sure the headset ringer volume is not set to the lowest level (page 13).
If you have pressed MUTE/
•
tone of the headset. The ring tone resumes on the next call.
• The headset may be too far from the telephone base. Move it closer to the telephone base.
• You may have too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
• The layout of your home or office may be limiting the operating range. Try moving the
telephone base to another location, preferably on a higher location.
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider.
• Other electronic products such as HAM radios and other DECT phones can cause interference
with your cordless phone. Try installing your phone as far away as possible from these types
of electronic devices.
• Test a working telephone at the telephone wall jack. If another telephone has the same
problem, there may be problem with the telephone wall jack. Contact your telephone
service provider.
• The telephone line cord may be defective. Install a new telephone line cord.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless headset.
• The cordless headset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your
telephone line, you must install a DSL filter between the telephone line cord and the telephone
wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Contact your DSL service provider for more information about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products such as HAM radios and other DECT phones can cause interference
with your cordless phone. Try installing your phone as far away as possible from these types
of electronic devices.
on the cordless headset when it is ringing, it mutes the ring
FLASH
19