Troubleshooting - VTech IS6100 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com, or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
My headset does not work at all.
• Make sure the telephone line cord is
wall jack.
• Charge the headset in the headset charger for up to three hours.
• Make sure the headset charger power adapter is securely plugged into an electrical outlet
(pages 3). For optimum daily performance, return the headset to the headset charger
after use.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless headset and telephone base to
synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause interference
with your cordless phone. Try installing your phone as far away as possible from these types
of electronic devices.
• If the headset battery is completely depleted, it may take up to 15 minutes to charge the
headset before the headset has enough charge to use for a short time.
• The headset battery may be defective. Contact our customer service for assistance.
I cannot dial out.
• You must use a telephone on the same line to dial out. Once you have dialed the number, you
can press on the headset to take the call. After the headset is activated, you can hang up
the telephone from which you dialed from.
• If other telephones in your home are having the same problem, the problem is in your wiring or
telephone service. Contact your telephone service provider (charges may apply).
The red or blue light keeps flashing on the headset
• Different flashing patterns of the red and/or blue lights indicate different conditions of the
headset. Refer to Headset lights on page 15.
The other party cannot hear my voice during a call.
• Make sure the mute feature is not turned on during a call (page 13).
plugged firmly into the telephone base and the telephone
enough charge to use for a short time.
17
key.