VTech IS6100 User Manual page 21

Appendix
Troubleshooting
The headset does not charge in the headset charger.
• Make sure the headset charger power adapter is securely plugged into an electrical outlet
(pages 3). For optimum daily performance, return the headset to the headset charger
after use.
• Make sure the cordless headset is placed in the headset charger correctly. The headset
light should be on.
• Unplug the headset charger and then plug it back, then charge for up to three hours.
• If the cordless headset is in the headset charger and the headset
The light on the headset is off while charging
• If the battery is completely depleted, it may take up to up to 15 minutes to charge the headset
before it has enough charge to be used for a short time. For optimum daily performance,
return the cordless headset to the headset charger when not in use.
• The headset battery may be defective. Contact our customer service for assistance.
The light on the headset
• Make sure the headset charger power adapter is correctly and securely plugged in the
electrical outlet.
• Make sure the headset is sitting properly in the headset charger to charge.
• Clean the charging contacts on the headset and headset charger each month with a pencil
eraser or a dry non-abrasive fabric.
• Unplug the headset charger power adapter. Wait for 15 seconds before plugging it back in.
My cordless headset is not performing normally.
• Make sure the power cord is correctly and securely plugged into the headset charger. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
• Move the cordless headset closer to the telephone base. It may be out of range.
• Other electronic products such as HAM radios and other DECT phones can cause interference
with your cordless phone. Try installing your phone as far away as possible from these types
of electronic devices.
• If your have tried the above suggestions and the headset is still not performing normally, press
the RESET inset button with a paperclip or similar object once to restart the headset.
is off while charging below.
is off while charging.
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light is not on, refer to is not on, refer to