Page 1 Maintenance and Service Guide HP Compaq 8100 and 8180 Elite Business PC...
Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. HP Compaq 8100 and 8180 Elite Business PC Second Edition (March 2010) First Edition (February 2010) Document Part Number: 605650-002...
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Table of contents 1 Product Features ............................1 Convertible Minitower Chassis ......................1 Front Panel Components ..................... 1 Rear Panel Components ..................... 2 Small Form Factor ..........................3 Front Panel Components ..................... 3 Rear Panel Components ..................... 4 2 Installing and Customizing the Software ...................... 5 Installing the Windows Operating System ....................
Page 6 5 Identifying the Chassis, Routine Care, and Disassembly Preparation ............ 25 Chassis Designations ......................... 25 Convertible Minitower (CMT) ..................... 25 8100 Models ...................... 25 8180 Models ...................... 26 Small Form Factor (SFF) ....................26 Electrostatic Discharge Information ....................26 Generating Static ....................... 27 Preventing Electrostatic Damage to Equipment ..............
Page 7 Cable Connections ......................47 Installing Additional Memory ......................48 DIMMs ..........................48 DDR3-SDRAM DIMMs ...................... 48 Populating DIMM Sockets ....................49 Installing DIMMs ........................ 50 Expansion Cards ..........................52 Drives ..............................56 System Board Drive Connections ..................57 Drive Positions ........................58 Removing a Drive from a Drive Bay ..................
Page 8 Front Bezel ............................100 Bezel Blanks ............................. 101 Installing Additional Memory ......................102 DIMMs ..........................102 DDR3-SDRAM DIMMs ....................102 Populating DIMM Sockets ....................103 Installing DIMMs ......................104 Expansion Cards ..........................106 Cable Management .......................... 111 Cable Connections ......................112 Drives ...............................
Page 9 Line-in Audio ............................ 148 Line-out Audio ..........................148 Monitor ............................. 149 DisplayPort ............................149 4-Pin Power (for CPU) ........................150 6-Pin Power (for CPU) (CMT, SFF) ....................150 SATA Data and Power ........................150 PCI Express ............................. 151 PCI Express ............................. 152 Appendix B Power Cord Set Requirements ....................
Page 10 Appendix E Troubleshooting Without Diagnostics ..................169 Safety and Comfort .......................... 169 Before You Call for Technical Support ..................... 169 Helpful Hints ............................. 170 Solving General Problems ........................ 172 Solving Power Problems ........................176 Solving Diskette Problems ....................... 177 Solving Hard Drive Problems ......................180 Solving Media Card Reader Problems .....................
Page 11: Product Features
Product Features Convertible Minitower Chassis Front Panel Components Drive configuration may vary by model. Front bezel appearance varies by model. Table 1-1 Front Panel Components 5.25-inch Optical Drives Microphone/Headphone Connector 3.5-inch Media Card Reader (optional) Hard Drive Activity Light Dual-State Power Button Headphone Connector Optical Drive Activity Lights USB (Universal Serial Bus) 2.0 Ports...
Page 12: Rear Panel Components
Rear Panel Components Table 1-2 Rear Panel Components Power Cord Connector Line-Out Connector for powered audio devices (green) PS/2 Keyboard Connector (purple) Line-In Audio Connector (blue) DisplayPort Monitor Connector PS/2 Mouse Connector (green) VGA Monitor Connector Serial Connector Universal Serial Bus (USB) RJ-45 Network Connector NOTE: Arrangement and number of connectors may vary by model.
Page 13: Small Form Factor
Small Form Factor Front Panel Components Drive configuration may vary by model. Figure 1-1 Front Panel Components Table 1-3 Front Panel Components 5.25-inch Optical Drive USB (Universal Serial Bus) Ports Optical Drive Activity Light Microphone/Headphone Connector Optical Drive Eject Button 3.5-inch Media Card Reader (optional) Dual-State Power Button Hard Drive Activity Light...
Page 14: Rear Panel Components
Rear Panel Components Figure 1-2 Rear Panel Components Table 1-4 Rear Panel Components RJ-45 Network Connector DisplayPort Monitor Connector Serial Connector VGA Monitor Connector PS/2 Mouse Connector (green) PS/2 Keyboard Connector (purple) Power Cord Connector Line-Out Connector for powered audio devices (green) Universal Serial Bus (USB) Line-In Audio Connector (blue)
Page 15: Installing And Customizing The Software
Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system.
Page 16: Installing Or Upgrading Device Drivers (Windows Systems)
Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site.
Page 17 created and the software installed in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Accessing Disk Image (ISO) Files...
Page 18: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 19: Using Computer Setup (F10) Utilities
● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system.
Page 20: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ●...
Page 21: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: No emulation options available.
Page 22 (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID. Refer to the Advanced Host Controller Interface (AHCI) and Redundant Array of Independent Disks (RAID) on HP Compaq dc7900 Business PCs white paper http://www.hp.com for more information.
Page 23: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Page 24 Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● System audio ● Network controllers (some models) ● Embedded security device (some models) ● SATA0 ● SATA1 (some models) ●...
Page 25 Table 3-4 Computer Setup—Security (continued) System IDs Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid.
Page 26 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. options are hardware PAVP (Some models) (disabled/min/max) - PAVP enables the Protected Audio Video Path in the dependent) Chipset.
Page 27 Table 3-4 Computer Setup—Security (continued) Master Boot Record Protects the master boot record from viruses or other corruption. Saves of copy of the current Security master boot record. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.
Page 28: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Page 29: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 30 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) ◦ On—allows you to power on the computer using a power strip switch, if the computer is connected to an electric power strip. ◦ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.
Page 31 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Printer Mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock State at Power-On (off/on). ● S5 Wake on LAN (enable/disable). ◦ To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to select the Advanced >...
Page 32: Recovering The Configuration Settings
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.
Page 33: Serial Ata (Sata) Drive Guidelines And Features
Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)
Page 34: Smart Ata Drives
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 35: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 36: 8180 Models
8180 Models Figure 5-2 Convertible Minitower – 8180 Models Small Form Factor (SFF) Figure 5-3 Small Form Factor chassis Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 37: Generating Static
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
Page 38: Personal Grounding Methods And Equipment
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Page 39: Operating Guidelines
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...
Page 40: General Cleaning Safety Precautions
General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
Page 41: Cleaning The Monitor
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out.
Page 42: Screws
Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 43 WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
Page 44: Removal And Replacement Procedures Convertible Minitower (Cmt) Chassis
Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 45: Preparation For Disassembly
Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 25 for initial safety procedures. Remove/disengage any security devices that prohibit opening the computer (External Security Devices on page 37). Close any open software applications. Exit the operating system. Remove any diskette, compact disc, or media card from the computer.
Page 46: Unlocking The Smart Cover Lock
Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
Page 47: External Security Devices
Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. Figure 6-2 Removing the Smart Cover Lock Screws You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object.
Page 48: Hp/Kensington Microsaver Security Cable Lock
HP/Kensington MicroSaver Security Cable Lock Figure 6-3 Installing a Cable Lock Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
Page 49: Padlock
Padlock Figure 6-4 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-5 Securing the Cable to a Fixed Object External Security Devices...
Page 50 Thread the keyboard and mouse cables through the lock. Figure 6-6 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 6-7 Attaching the Lock to the Chassis Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
Page 51: Front Bezel Security
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-8 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 52 Replace the front bezel. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 6-10 Installing the Front Bezel Security Screw Replace the access panel.
Page 53: Computer Access Panel
Computer Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page Lay the computer down on its large base for greater stability. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-11 Removing the Computer Access Panel To install the access panel, reverse the removal procedure.
Page 54: Front Bezel
Front Bezel NOTE: Front bezel appearance may vary by model. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 55: Bezel Blanks
Bezel Blanks Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Remove the front bezel (Front Bezel on page 44). Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then remove the desired bezel blank.
Page 56: Cable Management
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Page 57: Cable Connections
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. System Board Connections System Board Connector Color Description Connector PWR (P1) White Power supply, 6-pin PWRCMD (P2) White Power supply, 6-pin PWRCPU (P3) White Power supply, 4-pin CHFAN (P11) Brown...
Page 58: Installing Additional Memory
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 59: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B. Figure 6-15 DIMM Socket Locations Table 6-1...
Page 60: Installing Dimms
should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs.
Page 61 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-16 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 62: Expansion Cards
Expansion Cards The computer has three standard full-height PCI expansion slots, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. Figure 6-17 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item...
Page 63 Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-18 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 64 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
Page 65 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.
Page 66: Drives
Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1.
Page 67: System Board Drive Connections
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 68: Drive Positions
Table 6-3 System Board Drive Connections System Board Connector System Board Label Color eSATA ESATA black SATA3 SATA3 orange SATA2 SATA2 light blue SATA0 (for 1st hard drive) SATA0 dark blue SATA1 (for 1st optical drive) SATA1 white Media Card Reader MEDIA black Drive Positions...
Page 69: Removing A Drive From A Drive Bay
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43).
Page 70 ● If you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 6-27 Disconnecting the Media Card Reader USB Cable Figure 6-28 Disconnecting the Media Card Reader 1394 Cable Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
Page 71 Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the external 5.25-inch drives are released so do not tilt the unit and allow the drives to fall out.
Page 72 ● To remove a hard drive from and internal 3.5-inch drive bay, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2). Figure 6-31 Removing a Hard Drive Store the removed drive in anti-static packaging.
Page 73: Installing A 5.25-Inch Drive Into An External Drive Bay
Installing a 5.25-inch Drive into an External Drive Bay Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Remove the front bezel (Front Bezel on page 44). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
Page 74 Connect the power cable (1) and data cable (2) to the rear of the drive. Figure 6-33 Connecting the Drive Cables (Optical Drive shown) If you are installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 75: Installing A 3.5-Inch Sata Hard Drive Into An Internal Drive Bay
Installing a 3.5-inch SATA Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 76: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Connect the power cable (1) and data cable (2) to the rear of the hard drive. Figure 6-36 Connecting the Power Cable and Data Cable to a SATA Hard Drive Connect the opposite end of the data cable to the appropriate system board connector. NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
Page 77 Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-37 Removing the Carrier Cover Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
Page 78 Remove the four screws from the bottom of the hard drive carrier. Figure 6-39 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-40 Removing the Hard Drive Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
Page 79 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-41 Replacing the Hard Drive Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Page 80 Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 6-43 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).
Page 81: Hood Sensor
Hood Sensor The hood sensor is located on the top of the rear chassis panel. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Unplug the hood sensor cable from the white connector labeled HSENSE on the system board (1).
Page 82: Hood Lock
Hood Lock The hood sensor is located on the top of the rear chassis panel. If the hood lock is secured to the chassis with security screws, you must use the Smart Cover FailSafe Key to remove them. NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it.
Page 83: Front I/O, Usb Assembly
Front I/O, USB Assembly The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43).
Page 84: Power Switch Assembly
Power Switch Assembly The power switch assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43).
Page 85: Speaker
Speaker The speaker is mounted to the inside front of the chassis with two screws. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Disconnect the speaker wire from the white system board connector labeled SPKR. From the inside of the unit, remove the two screws (1) that secure the speaker to the front of the chassis.
Page 86: Rear Chassis Fan
Rear Chassis Fan The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43).
Page 87: Heat Sink
Heat sink Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). In the order indicated in the following illustration, loosen the four captive screws that secure the heat sink to the system board.
Page 88 Lift the heat sink from the processor (2). Figure 6-52 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
Page 89: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Remove the heat sink (Heat sink on page 77). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 90 To install a new processor: Place the processor in its socket and close the retainer. Make sure the tabs on the side of the retainer fit under the screw next to the processor socket. The gold triangle on the processor (1) must be aligned with the triangle embossed on the processor slot (2) when you install the processor.
Page 91: Power Supply
Power Supply WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is secured to the rear of the chassis by four Torx screws. A lever on the chassis floor also holds the power supply in place.
Page 92: System Board
Table 6-5 Power Supply Cable Connectors (continued) Power Cable Connector Color System Board Number of Pins Label Connector white PWRCMD 6 pins (1x6) white PWRCPU 4 pins (2x2) System Board Prepare the computer for disassembly (Preparation for Disassembly on page 35).
Page 93: Battery
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years.
Page 94: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Figure 6-56 Removing the battery from a type 1 holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel.
Page 95: Changing From A Minitower To A Desktop Configuration
Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time and any special system setups using Computer Setup. Refer to Computer Setup (F10) Utility on page Changing from a Minitower to a Desktop Configuration Remove/disengage any security devices that prohibit opening the computer.
Page 96 Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it. Repeat this step for each drive. Figure 6-59 Installing a Drive in the Desktop Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays.
Page 97: Changing From A Desktop To A Minitowerconfiguration
Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-60 Changing from a Minitower to a Desktop Configuration Replace the front bezel and computer access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the computer access panel was removed.
Page 98 To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock as shown (1). While pressing the drivelock, pull the drives out of the drive bay (2). Figure 6-61 Releasing the 5.25-inch Drives from the Drive Bays (Desktop) Gently slide the drive into the uppermost available bay until it snaps into place.
Page 99 CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration.
Page 100: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 101 Exit the operating system. Remove any compact disc or media card from the computer. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
Page 102: Unlocking The Smart Cover Lock
Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.
Page 103 Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the Smart Cover Lock to the chassis. Figure 7-2 Removing the Smart Cover Lock Screw You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screw. Unlocking the Smart Cover Lock...
Page 104: External Security Devices
External Security Devices NOTE: For information on data security features, refer to the Desktop Management Guide and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 7-3 Installing a Cable Lock...
Page 105: Padlock
Padlock Figure 7-4 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 7-5 Securing the Cable to a Fixed Object External Security Devices...
Page 106 Thread the keyboard and mouse cables through the lock. Figure 7-6 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 7-7 Attaching the Lock to the Chassis Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 107: Front Bezel Security
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 7-8 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer.
Page 108 Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 7-9 Retrieving the Front Bezel Security Screw Replace the front bezel. Install the security screw next to the middle front bezel release tab to secure the front bezel in place.
Page 109: Computer Access Panel
Computer Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 90). If the computer is on a stand, remove the computer from the stand. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-11 Removing the Access Panel To install the access panel, reverse the removal procedure.
Page 110: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 111: Bezel Blanks
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Computer Access Panel on page 99).
Page 112: Installing Additional Memory
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 113: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 7-14 DIMM Socket Locations Table 7-1...
Page 114: Installing Dimms
should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs.
Page 115 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-16 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 116: Expansion Cards
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 7-17 Expansion Slot Locations Table 7-2 Expansion Slot Locations Item Description...
Page 117 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-18 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 118 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
Page 119 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 120 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
Page 121: Cable Management
Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer.
Page 122: Cable Connections
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. System Board Connector Connector Color Description White Power supply, 6-pin PWRCPU (P2) White Power supply, 4-pin SATA PWR1 (P160) Black SATA drive power connector CHFAN (P9) Brown Chassis fan...
Page 123: Installing And Removing Drives
Table 7-3 Drive Positions 3.5-inch internal hard drive bay 3.5-inch external drive bay for optional drives (media card reader shown) 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Page 124: System Board Drive Connections
Black M3 Metric Screws All Drives (except hard drives) Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security (see Front Bezel Security on page 41 for more information).
Page 125: Removing An External 5.25-Inch Drive
Table 7-4 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue eSATA ESATA black Media Card Reader MEDIA black Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
Page 126 If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 7-28 Disconnecting the Power and Data Cables Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
Page 127: Installing An Optical Drive Into The 5.25-Inch Drive Bay
Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-30 Removing the 5.25-inch Drive NOTE:...
Page 128 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 7-32 Installing the Optical Drive Rotate the drive cage to its upright position. Figure 7-33 Rotating the Drive Cage Up Connect the SATA data cable to the white system board connector labeled SATA1.
Page 129: Removing An External 3.5-Inch Drive
Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 7-34 Connecting the Power and Data Cables Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 7-35 Rotating the Drive Cage Down Replace the access panel.
Page 130 The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the external 5.25-inch drive before removing the external 3.5-inch drive. Follow the procedure in Removing an External 5.25-inch Drive on page 115 to remove the 5.25- inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding.
Page 131: Installing A Drive Into The 3.5-Inch External Drive Bay
NOTE: To replace the 3.5-inch drive, reverse the removal procedure. When replacing a 3.5-inch drive, transfer the four guide screws from the old drive to the new one. Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place.
Page 132 Replace the 5.25-inch drive. Replace the front bezel and access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. 122 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 133: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 134 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 7-40 Raising the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 7-41 Disconnecting the Hard Drive Power Cable and Data Cable 124 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 135 Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-42 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Page 136 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-44 Installing the Hard Drive Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Page 137: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 138 Remove the four screws from the bottom of the hard drive carrier. Figure 7-47 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 7-48 Removing the Hard Drive 128 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 139 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-49 Replacing the Hard Drive Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Page 140 Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-51 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).
Page 141: Baffle
Baffle The baffle sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99). Remove the cables from the arm on the baffle (1). Lift the baffle straight up out of the chassis (2).
Page 142: Front Fan Assembly
Front Fan Assembly The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99). Remove the front bezel (Front Bezel on page 100).
Page 143: Hood Sensor
Hood Sensor The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99). Unplug the sensor cable from the white system board connected labeled HSENSE. Slide the hood sensor straight out of the notch in the chassis.
Page 144: Front I/O, Power Switch Assembly
Front I/O, Power Switch Assembly The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99).
Page 145 Route the cables through the slots beneath the drive cage (1), pull the assembly (right side first) into the chassis (2), and then remove the assembly from the computer. Figure 7-57 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, reverse the removal procedure.
Page 146: Speaker
Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99). Remove the front bezel (Front Bezel on page 100).
Page 147: Heat Sink
Heat sink The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Computer Access Panel on page 99).
Page 148: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the computer access panel (Computer Access Panel on page 43). Remove the heat sink (Heat sink on page 77). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 149 To install a new processor: Place the processor in its socket and close the retainer. Make sure the tabs on the side of the retainer fit under the screw next to the processor socket. The gold triangle on the processor (1) must be aligned with the triangle embossed on the processor slot (2) when you install the processor.
Page 150: Power Supply
Power Supply WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
Page 151: System Board
Table 7-5 Power Supply Cable Connectors Power Supply Connector Power Cable Connector System Board Label Connector Label 6-pin, white 6-pin, white PWRCMD 4-pin, white PWRCPU CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 152: Battery
Remove the eight screws that secure the system board to the chassis. Figure 7-62 Removing the system board Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis. To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
Page 153: Type 1 Battery Holder
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Page 154: Type 2 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page Type 2 Battery Holder To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
Page 155 Orient the computer so that its right side is facing down and place the computer in the optional stand. Figure 7-65 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand.
Page 156: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
Page 157: Ethernet Rj-45
Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready...
Page 158: Microphone
Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Audio_right Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8”...
Page 159: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground DisplayPort Connector and Icon TOP ROW BOTTOM ROW Signal Type Pin Name Signal Type...
Page 160: 4-Pin Power (For Cpu)
4-Pin Power (for CPU) Connector and Icon Signal +12V CPU -12V CPU 6-Pin Power (for CPU) (CMT, SFF) Connector and Icon Signal 12V CPU 12V CPU +12V SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3...
Page 161: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...
Page 162: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 JTAG1 PETp0 PETp1 PETn2 SMCLK 3.3vAux PETn0 PETn1 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...
Page 163: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 164: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 165: Appendix C Backup And Recovery
Backup and Recovery Windows 7 – Backup and Recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points.
Page 166: Performing A Recovery
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: Display the screen you want to save.
Page 167: Using The Windows Recovery Tools
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)”...
Page 168: Using A Windows 7 Operating System Dvd (Purchased Separately)
To recover the original hard drive image using F11, follow these steps: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: select Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both...
Page 169: Windows Vista - Backup And Recovery
Windows Vista – Backup and Recovery To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. The Backup and Restore Center provides the following options: ●...
Page 170: Performing A Recovery
● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required.
Page 171: Using F11
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
Page 172 To initiate recovery using a Windows Vista operating system DVD, follow these steps: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads.
Page 173: Appendix D Computer Diagnostic Features
Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.
Page 174: Survey Tab
Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only.
Page 175: Status Tab
There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised. You may further modify which of the Quick tests are executed by selecting or deselecting individual tests in the hardware component check list. ●...
Page 176: History Tab
● The test progress for each device being tested ● The elapsed test times for each device being tested History Tab The History tab contains information on past test executions. The History Log displays all tests that have been executed, the number of times of execution, the number of times failed, the date each test was executed, and the time it took to complete each test.
Page 177: Saving And Printing Information In Hp Vision Diagnostics
The Test Components section provides a description of each test, as well as the parameters that may be adjusted when running in Custom test mode. The Defect codes section contains information on the numerical error code that may appear in the Errors tab.
Page 178: Protecting The Software
Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 168 Appendix D Computer Diagnostic Features...
Page 179: Appendix E Troubleshooting Without Diagnostics
Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
Page 180: Helpful Hints
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 170 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
Page 181 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Page 182: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 183 Table E-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
Page 184 Table E-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Page 185 Table E-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Check that the voltage selector, located on the rear of the power supply on some models, is set to the...
Page 186: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).
Page 187: Solving Diskette Problems
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
Page 188 Table E-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Page 189 Table E-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable USB device in Storage > Boot Order. Run Computer Setup and enable diskette boot in Storage >...
Page 190: Solving Hard Drive Problems
Solving Hard Drive Problems Table E-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
Page 191 Table E-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
Page 192 Table E-4 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Page 193: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table E-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any Either format the media card in the digital camera or select media card with a capacity greater than 32MB with the FAT file system to format the media card in a computer with...
Page 194 Table E-5 Solving Media Card Reader Problems (continued) Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista and Windows 7), right-click on the corresponding drive icon, and select Eject.
Page 195: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table E-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 196 Table E-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error.
Page 197 Table E-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 198 Table E-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor.
Page 199: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 200 Table E-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Page 201 Table E-7 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.
Page 202: Solving Printer Problems
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table E-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
Page 203: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table E-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
Page 204 Table E-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Page 205: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 206 Table E-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before...
Page 207: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
Page 208 Table E-12 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
Page 209 Table E-12 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration.
Page 210 Table E-12 Solving Network Problems (continued) System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. 200 Appendix E Troubleshooting Without Diagnostics...
Page 211: Solving Memory Problems
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Page 212 Table E-13 Solving Memory Problems (continued) Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) Delete any TSRs that you do not need. are installed. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer.
Page 213: Solving Processor Problems
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table E-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
Page 214: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table E-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Page 215 Table E-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software.
Page 216: Solving Usb Flash Drive Problems
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table E-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
Page 217: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table E-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 218: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table E-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up...
Page 219 Table E-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows XP information that a Web server can store temporarily with the Select Start >...
Page 220 Table E-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP Select Start > Control Panel. Double-click System. Click the Hardware tab.
Page 221: Solving Software Problems
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
Page 222: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
Page 223: Appendix F Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 224: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table F-1 Numeric Codes and Text Messages Control panel message...
Page 225 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration Reset the date and time under Control memory. Panel (Computer Setup can also be used). If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.
Page 226 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
Page 227 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 605-Diskette Drive Type Error Mismatch in drive type. Disconnect any other diskette controller devices (tape drives). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 225.) 660-Display cache is detected unreliable Integrated graphics controller display cache...
Page 228 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached. For optimal performance, the ascending order. For one device, use SATA SATA 0 and SATA 1 connectors must be 0.
Page 229 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2217-ME Firmware Version request failure ME firmware is not properly responding to Reboot the computer. BIOS query for version information. If the error persists, update to the latest BIOS version and ME firmware version.
Page 230 Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2232-AMT error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into “AMT” grouping. If the error persists, update to the latest BIOS version and ME firmware version.
Page 231: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 232 Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
Page 233 Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some followed by a two second models), is set to the appropriate voltage.
Page 234 Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes The current processor Install a TXT capable processor. eleven times, once every does not support a Disable TXT in the Computer Setup (F10) second, followed by a two feature previously utility.
Page 235: Appendix G Password Security And Resetting Cmos
Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 236: Resetting The Password Jumper
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Page 237: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 238 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure G-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 239: Appendix H Drive Protection System (Dps)
Drive Protection System (DPS) The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.
Page 240: Accessing Dps Through Computer Setup
Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: Turn on or restart the computer. When the F10 Setup message appears in the lower-right corner of the screen, press the key.
Page 241: Appendix I Specifications
Specifications CMT Specifications Table I-1 Specifications Desktop Dimensions 7.0 in 17.78 cm Height 17.63 in 44.78 cm Width 17.5 in 44.45 cm Depth Tower Dimensions 17.63 in 44.78 cm Height 7.0 in 17.78 cm Width 17.5 in 44.45 cm Depth Approximate Weight 24.54 lb 11.15 kg...
Page 242 Table I-1 Specifications (continued) Heat Dissipation 1410 BTU/hr 356 kg-cal/hr Max STD PS 222 BTU/hr 56 kg-cal/hr Typical STD PS idle 1255 BTU/hr 316 kg-cal/hr Max EPA 87/89/85% @ 20/50/100% load PS 171 BTU/hr 43 kg-cal/hr Typical EPA 87/89/85% @ 20/50/100% load PS idle Power Supply 115V 230V...
Page 243: Sff Specifications
SFF Specifications Table I-2 Specifications Desktop Dimensions (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range...
Page 244 Table I-2 Specifications (continued) Rated Input Current (maximum) 4A @ 100 VAC 2A @ 230 VAC STD PS 4A @ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
Page 245: Index
Index Symbols/Numerics cable pinouts power supply removal and 4-pin power pin assignments 150 SATA data 23 replacement 81 6-pin power pin assignments 150 cautions power switch removal and AC power 25 replacement 74 cables 32 preparation for access panel cooling fan 31 disassembly 35 locking and unlocking 36, 92 electrostatic discharge 26...
Page 246 diskette problems 177 front panel components 1, 3 connector 2, 4 DisplayPort front panel problems 207 pin assignments 146 pin assignments 149 keyboard problems 193 drive connectors 57 general problems 172 Drive Protection System grounding methods 28 LEDs (DPS) 229 guide screws 56 blinking power 221 drives...
Page 247 numeric error codes 214 network 197 hard drive 123 power 176 media card reader 59, 119 printer 192 optical drive 115 operating guidelines 29 processor 203 PCI card 54, 108 optical drive software 211 PCI Express card 54, 109 installing 63, 117 processor Smart Cover Lock 36, 92 removing 59, 115...
Page 248 front I/O, power switch assembly removal and unlocking access panel 36, 92 replacement 134 USB pin assignments 147 heat sink removal and USB ports replacement 137 front panel 1, 3 hood sensor removal and rear panel 2, 4 replacement 133 power supply removal and ventilation, proper 29 replacement 140...

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8180 - elite convertible microtower pcCompaq 8100 eliteCompaq 8180 elite

HP 8100 - Elite Convertible Minitower PC Maintenance And Service Manual

1 Product Features

2 Installing and Customizing the Software

3 Computer Setup (F10) Utility

4 Serial ATA (SATA) Drive Guidelines and Features

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C Backup and Recovery

Appendix D Computer Diagnostic Features

Appendix E Troubleshooting Without Diagnostics

Appendix F POST Error Messages

Appendix G Password Security and Resetting CMOS

Appendix H Drive Protection System (DPS)

Appendix I Specifications

Index

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Summary of Contents for HP 8100 - Elite Convertible Minitower PC