HP ENVY Phoenix 810 Troubleshooting And Maintenance Manual
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Also See for ENVY Phoenix 810:
- Getting started manual (33 pages) ,
- Manual (43 pages) ,
- Quick setup manual (29 pages)
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Table of Contents
Troubleshooting
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Summary of Contents for HP ENVY Phoenix 810
- Page 1 Troubleshooting and Maintenance Guide...
- Page 2 (base 2) numbering system. or omissions contained herein. In decimal notation, one megabyte (MB) is HP assumes no responsibility for the use or equal to 1,000,000 bytes, and one gigabyte reliability of its software on equipment that (GB) is equal to 1,000,000,000 bytes. In the is not furnished by HP.
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Page 3: Table Of Contents
Table of contents 1 Protecting your computer ..........................1 Computer security features ........................1 2 Troubleshooting ..............................2 Computer does not start ........................2 Power ..............................3 Display (monitor) ..........................3 Keyboard and mouse (with cable) ......................3 Keyboard and mouse (wireless) ......................4 Speakers and sound .......................... -
Page 5: Protecting Your Computer
Protecting your computer Your computer contains features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or User password user account password... -
Page 6: Troubleshooting
For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for your computer model. Computer does not start... -
Page 7: Power
Power Symptom Possible solution Computer does not Press and hold the Power button until the computer turns off. Check Power Settings. turn off when the Power button is pressed. Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ●... -
Page 8: Keyboard And Mouse (Wireless)
Symptom Possible solution Cursor does not move Press Num Lock on the keyboard to turn off Lock, so that the arrow keys on the number keypad can be using the arrow keys on used. the number keypad. Cursor does not respond Use the keyboard to save changes in all open programs, and then restart your computer: to mouse movement. -
Page 9: Speakers And Sound
Speakers and sound Symptom Possible solution Volume is very low or Ensure that you connected the speakers to the Audio Out (lime green) connector on the back of the unsatisfactory. computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. -
Page 10: Software Troubleshooting
Select the arrow to expand the type of device you want to update or roll back. (For example, DVD/CD-ROM drives.) Double-click the specific item (for example, HP DVD Writer 640b). Select the Driver tab. To update a driver, select Update Driver, and then follow the on-screen instructions. - Page 11 NOTE: Do not use the HP Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet).
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Page 12: System Recovery
Through the hard disk drive, by pressing on the keyboard during system startup. Through recovery media that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP. System recovery from the Windows Start screen CAUTION: System Recovery deletes all data and programs you created or installed. -
Page 13: System Recovery At System Startup
Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert the next system-recovery disc when prompted. -
Page 14: Recovery Media
Creating recovery media To create recovery discs: Close all open programs. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. Chapter 3 System recovery... - Page 15 Close all open programs. Insert the USB flash drive into a USB port on the computer. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next.
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Page 16: Maintenance
Check your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit http://www.hp.com/ go/contactHP for additional cleaning instructions. -
Page 17: Cleaning The Computer Vents
Unplug the power to the computer and the monitor. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic screen cleaner. Use a clean, dry cloth to dust the computer case and the monitor case. NOTE: To remove sticker residue or a spill on the computer or monitor case, use isopropyl (rubbing) alcohol and a lint-free cloth. - Page 18 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the screen. Chapter 4 Maintenance...