Frequently Asked Questions - Installation - Western Digital WDG2TP10000N - My Book Pro Edition II Hard Drive Array User Manual

Frequently Asked Questions — Installation
Q: Why does the drive not power up?
A: After connecting the power cord, be sure to press the Power button. The area
surrounding the button illuminates blue, and you may hear the drive spin and
power up.
Q: Why is the drive not recognized under My Computer or on the computer
desktop?
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are
installed before connecting your WD USB 2.0 external storage product. The drive
is not recognized correctly unless USB 2.0 root hub and host controller drivers
are installed. Contact the adapter card manufacturer for installation procedures.
Q: How do I partition and reformat the drive?
A: For recommended formats for this device, search our knowlege base for answer
ID 207 at support.wdc.com.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 2.0 adapter card or a system that does not support
USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates
by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for
installation procedures and more information.
Note: If an additional external drive is connected to the WD product, USB
bandwidth is shared and may affect performance.
MY BOOK PRO EDITION II
USER MANUAL
TROUBLESHOOTING – 22