IBM System x3400 Type 7975 Installation Manual
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IBM System x3400 Type 7975 Installation Manual

Installation guide
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See also: User Manual
System x3400
Types 7973, 7974,
7975, and 7976

Installation Guide

Welcome.
Thank you for buying an
IBM server.
Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and affordability.
Installation Guide
This server
contains information for setting
up and configuring your server.
For detailed information about
your server, view the publications
on the
Documentation CD.
You can also find the most
current information about
your server at:
http://www.ibm.com/servers
/eserver/support/xseries/index.html/.
Start the server.
Did the server
start correctly?
Yes
Turn off the server
and install options.
Cable the server and options;
then, restart the server.
Did the server
start correctly?
Yes
Use the IBM
ServerGuide program
to set up and
configure hardware.
Was the
server setup
completed?
Yes
Use
ServerGuide to
install the operating
system?
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
The server is ready to use.
Go to
http://www.ibm.com/support/mysupport/
to register the server.
No
Go to the Server Support
flow chart on the reverse
side of this page.
No
Go to the Server Support
flow chart on the reverse
side of this page.
No
No
Go to the Web for instructions:
http://www.ibm.com/support/

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Summary of Contents for IBM System x3400 Type 7975

  • Page 1: Installation Guide

    ServerGuide to Go to the Web for instructions: http://www.ibm.com/servers install the operating http://www.ibm.com/support/ system? /eserver/support/xseries/index.html/. Install applications, such as IBM systems management software and IBM ServeRAID programs The server is ready to use. Go to http://www.ibm.com/support/mysupport/ to register the server.

  • Page 2: Server Support

    Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at Is the problem http://www.ibm.com/planetwide/.
  • Page 3 System x3400 Types 7973, 7974, 7975, and 7976 Installation Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 95, and the Warranty and Support Information document on the IBM Documentation Fifth Edition (October 2008) © Copyright International Business Machines Corporation 2008.

  • Page 5: Table Of Contents

    Chapter 1. Introduction ..... . 1 The IBM Documentation CD ....3 Hardware and software requirements .
  • Page 6 Configuring the Broadcom Gigabit Ethernet controller ... 65 Updating IBM Director ..... . 65 Chapter 5.

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2008...
  • Page 8 IBM Safety Information book. For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information book under statement 1. Be sure to read all caution and danger statements in this documentation before performing the instructions.
  • Page 9 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 10 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 11 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 12 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 Statement 13: DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.

  • Page 15: Chapter 1. Introduction

    Types 7973, 7974, 7975, and 7976 server and basic instructions for installing some options. More detailed instructions for installing options are in the User’s Guide on the IBM System x3400 Documentation CD, which comes with the server. This document contains information about:...
  • Page 16 Model type/serial number The server comes in hot-swap and simple-swap models. For additional information, see the User’s Guide on the IBM System x3400 Documentation CD. Important: The server keys cannot be duplicated by a locksmith. If you lose them, order replacement keys from the key manufacturer. The key serial number and the telephone number of the manufacturer are on a tag that is attached to the keys.

  • Page 17: The Ibm Documentation Cd

    The IBM Documentation CD The IBM System x3400 Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly. Hardware and software requirements The IBM System x3400 Documentation CD requires the following minimum hardware and software: ®...

  • Page 18: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM System x3400 Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 19: Machine Types 7973 And 7974 Features And Specifications

    Machine Types 7973 and 7974 features and specifications The following information is a summary of the features and specifications for Machine Types 7973 and 7974. Depending on the server model, some features might not be available, or some specifications might not apply. See Chapter 2, “Installing options,”...

  • Page 20: Machine Types 7975 And 7976 Features And Specifications

    Machine Types 7975 and 7976 features and specifications The following information is a summary of the features and specifications for Machine Type 7975 and 7976. Depending on the server model, some features might not be available, or some specifications might not apply. See Chapter 2, “Installing options,”...
  • Page 21 Table 2. Features and specifications Microprocessors: Fans: Three speed-controlled hot-swap Diagnostic LEDs: v Supports up two Intel Xeon dual-core fans (standard) v Fans Note: Six fans are required to provide processors or two Intel quad-core v Memory redundancy in hot-swap models; therefore, processors v Hard disk drives (redundant models) you must install an additional redundant...

  • Page 22: Major Components Of The Server

    Major components of the server Note: The major components of the server vary, depending on the machine type and model. Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while...

  • Page 23: Chapter 2. Installing Options

    Chapter 2. Installing options This chapter provides basic instructions for installing hardware options in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the User’s Guide on the IBM System x3400 Documentation CD.

  • Page 24: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. System reliability guidelines To help ensure proper system cooling and system reliability, make sure that the...

  • Page 25: Handling Static-Sensitive Devices

    v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cuff links while you are working inside the server. v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches.

  • Page 26: Removing The Side Cover

    Removing the side cover Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.

  • Page 27: Removing The Bezel

    Removing the bezel Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.
  • Page 28 Retention tabs Note: The bezel will also disengage from the chassis hinges if you rotate the bezel beyond 180° or if excessive pressure is applied to the bezel. Do not be alarmed because this is how the bezel was designed. The bezel is designed with breakaway hinges so that you can easily reattach it to the chassis.

  • Page 29: Removing The Front Fan Cage Assembly

    Removing the front fan cage assembly To remove the front fan cage assembly, complete the following steps: 1. Read the safety information that begins on page v and “Installation guidelines” on page 9. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

  • Page 30: Installing A Memory Module

    DIMMs must be compatible with the latest DDR2 667 MHz DRAM fully buffered DIMM specification. For a list of supported options for the server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/; then, select your country and navigate to the list of options for the server.
  • Page 31 For more information on the Configuration/Setup Utility program, see the User’s Guide. When you use memory mirroring, consider the following information: - The maximum available memory is reduced to 16 GB, instead of the 32 GB available in non-mirroring mode. - The minimum memory configuration is four identical DIMMs.
  • Page 32 connector 2 (in channel 0) and connector 5 (in channel 1). However, if the DIMMs are double-rank and you install the spare pair of DIMMs in branch 1, DIMM connector 7 (channel 2) and connector 10 (channel 3) rather than branch 0, then branch 1 will support online-sparing and branch 0 will not.
  • Page 33 v When you restart the server after adding or removing a DIMM, the server displays a message that the memory configuration has changed. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to stop, which could result in the loss of data.
  • Page 34 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the new DIMM from the package. 8. Turn the DIMM so that the DIMM keys align correctly with the slot. 9. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector.

  • Page 35: Installing A Drive

    Power supply support bracket Power supply release tab 11. If you have a hot-swap model, reinstall the hot-swap power-supplies. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 31. Installing a drive Depending on the server model, the server might come with an integrated drive electronics (IDE) CD-ROM, CD-RW, or DVD/CD-RW combo drive in bay 1.
  • Page 36 Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 9 Bay 10 Bay 11 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 37: Installing A Hot-Swap Hard Disk Drive

    EMC shield and filler panel from the bay or the PCI, PCI Express, or PCI-X adapter slot cover in the event that you later remove the drive or adapter. v For a complete list of supported options for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
  • Page 38 v All hot-swap drives must have the same throughput speed rating; mixing speed ratings might cause all drives to operate at the lower throughput speed. v The drive ID for each hot-swap hard disk drive is printed on the bezel. v You do not have to turn off the server to install hot-swap drives in the hot-swap drive bays.

  • Page 39: Ids For Hot-Swap Hard Disk Drives

    See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager. 7. If you are installing additional hot-swap hard disk drives, do so now.
  • Page 40 2. Turn off the server and peripheral devices and disconnect all external cables and power cords. 3. Unlock the side cover (you cannot open or remove the bezel without unlocking the side cover). 4. Remove the bezel (see “Removing the bezel” on page 13. 5.

  • Page 41: Power And Signal Cables For Internal Drives

    Carefully grasp the dust shield and pull it out of the signal connector. v You can order an optional IBM ServeRAID-MR10is VAULT SAS/SATA Controller that supports RAID levels 0, 1, 5, 6, 10, 50, and 60. You can install the ServeRAID-MR10is SAS/SATA controller only in server models with eight 3.5 inch...

  • Page 42: Installing An Adapter

    Carefully grasp the dust shield and pull it out of the signal connector. For more information about the requirements for SAS cable and connecting SAS devices, see the documentation that comes with these devices. For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. Installing an adapter The following notes describe the types of adapters that the server supports and other information that you must consider when installing an adapter.
  • Page 43 Start Options menu choice from the Configuration/Setup Utility program main menu. See the User’s Guide for detailed information about using the Configuration/Setup Utility program. v For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. To install an adapter, complete the following steps: 1.
  • Page 44 Adapter guide 8. Carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then, press the adapter firmly into the expansion slot. Move the adapter directly from the static-protective package to the expansion slot.

  • Page 45: Completing The Installation

    Completing the installation To complete the installation, you must replace the bezel, reinstall the side cover, and connect all the cables and, for certain options, run the Configuration/Setup Utility program. Follow the instructions in this section. Replacing the bezel To replace the bezel, complete the following steps: 1.
  • Page 46 Sliding hinge mount Hinge assembly Hinge pin b. Align the sliding hinge mount with the hinge pin on the hinge assembly on the chassis. c. Press the sliding hinge mount against the hinge pin until the sliding hinge mount snaps onto the hinge pin. 4.

  • Page 47: Replacing The Side Cover

    Replacing the side cover If you removed the side cover, reinstall it. Note: You might find it easier to lay the server on its side to replace the side cover. To reinstall the side cover, complete the following steps: 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.

  • Page 48: Connecting The Cables

    Connecting the cables Attention: To prevent damage to equipment, connect the power cords last. If the server cables and connector panel have color-coded connections, match the color of the cable end with the color of the connector. For example, match a blue cable end with a blue panel connector, a red cable end with a red connector, and so on.

  • Page 49: Updating The Server Configuration

    The following illustration shows the input/output (I/O) connectors on the rear of the non-hot-swap power supply models. Power cords Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 USB 3 (RJ45) Ethernet 10/100/1000 (RJ45) Ethernet 10/100 (for Remote Supervisor Adapter II SlimLine) NMI button Serial 2...
  • Page 50 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 51: Chapter 3. Server Controls, Leds, And Power

    Hard disk drive activity LED System error LED Front information panel USB connectors CD or DVD drive activity LED (green) CD or DVD-eject button Hot-swap hard disk drive status LED (amber) Hot-swap hard disk drive activity LED (green) © Copyright IBM Corp. 2008...
  • Page 52 The following illustration shows the controls, LEDs, and connectors on the front of the simple-swap server models. System power LED Power-control button Hard disk drive activity LED System error LED Front information panel USB connectors CD or DVD drive activity LED (green) CD or DVD-eject button Power-on LED...
  • Page 53 An LED on the system board might also be lit to help isolate the error. See Chapter 5, “Solving problems,” on page 67 for additional information. Detailed troubleshooting information is in the Problem Determination and Service Guide on the IBM Documentation CD. USB connectors Connect USB devices to these connectors.

  • Page 54: Rear View

    Rear view The following illustration shows the connectors on the rear of the hot-swap power supply models with optional redundant power. Power cords AC power LEDs DCpower LEDs Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 USB 3 (RJ45) Ethernet 10/100/1000 (RJ45) Ethernet 10/100 (for Remote Supervisor Adapter II...
  • Page 55 LEDs are lit. For any other combination of LEDs, see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD. DC power LED This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit.

  • Page 56: Server Power Features

    Ethernet connectors Use these connectors to connect the server to a network. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network.
  • Page 57 Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 58 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 59: Chapter 4. Configuring The Server

    Configuration/Setup Utility program v RAID configuration programs – IBM ServeRAID Configuration Utility program for the following server models: - Hot-swap SAS - Hot-swap SATA - Simple-swap SATA models when the optional ServeRAID-8k Controller is installed ®...

  • Page 60: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM System x3400 Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the RAID configuration programs Note: RAID options and HostRAID are not supported on the SCO 6.0 and...

  • Page 61: Configuring Hot-Swap Sas, Hot-Swap Sata, Or Simple-Swap Sata (Some Models) Raid

    Hot-swap SATA v Simple-swap SATA models with the optional ServeRAID-8k Controller installed This utility is part of the BIOS code. The IBM ServeRAID Configuration Utility program adds RAID functionality to the onboard SAS/SATA controller. The onboard SAS/SATA controller comes enabled by default.

  • Page 62: Using The Ibm Serveraid Configuration Utility Program

    3. To select a choice from the menu, use the arrow keys to highlight it and press Enter. Creating a RAID array To use the IBM ServeRAID Configuration Utility to configure a RAID level-1 array, complete the following steps: 1. From the IBM ServeRAID Configuration Utility program menu, select Array Configuration Utility.

  • Page 63: Configuring Simple-Swap Sata Raid

    Serial ATA (SATA) controller comes disabled by default. You must enable it and install the device drivers before you can use it. The device drivers, documentation, and other information are available on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD. Enabling the Serial ATA (SATA) controller To enable the SATA RAID controller, complete the following steps: 1.

  • Page 64: Using Serveraid Manager

    Important: RAID options and HostRAID are not supported on the SCO 6.0 and UnixWare 7.14 operating systems. Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD, to perform the following tasks: v Configure a redundant array of independent disks (RAID) array...

  • Page 65: Configuring The Controller

    ServeRAID Manager in Startable CD mode. To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD or DVD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.

  • Page 66: Using The Baseboard Management Controller

    3. Click Next. 4. In the “Create arrays” window, from the list of ready drives, select the two drives that you want to group into the array. 5. Click the (Add selected drives) icon to add the drives to the array. 6.

  • Page 67: Bios Update And Configuration

    Complete the following steps to update and configure the BIOS code to enable SOL: 1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/ support/. b. Update the BIOS code, following the instructions that come with the update file that you downloaded.
  • Page 68 Use one of the following procedures to enable SOL sessions for your Linux operating system. You must be logged in as a root user to perform these procedures. Red Hat Enterprise Linux ES 2.1 configuration: Note: This procedure is based on a default installation of Red Hat Enterprise Linux ES 2.1.
  • Page 69 Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.img read-only root=/dev/hda6 Chapter 4. Configuring the server...
  • Page 70 Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img...
  • Page 71 kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.
  • Page 72 Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that all kernel and initrd paths are relative to /boot/, eg. root (hd0,0) kernel /vmlinuz-version ro root=/dev/hda6 initrd /initrd-version.img...
  • Page 73 a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d.

  • Page 74: Microsoft Windows 2003 Standard Edition Configuration

    Modified /boot/grub/menu.lst contents Notes root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after completing these procedures for the changes to take effect and to enable SOL.

  • Page 75: Installing The Osa Smbridge Management Utility Program

    Complete the following steps to install the OSA SMBridge management utility program on a server running a Windows operating system: 1. Go to http://www.ibm.com/support/ and download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.
  • Page 76 Linux operating system. You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/support/ and download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive.

  • Page 77: Using The Baseboard Management Controller Utility Programs

    smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network. Using the baseboard management controller configuration utility program Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings.

  • Page 78: Using The Boot Menu Program

    – sysinfo Display general system information that is related to the server and the baseboard management controller. v Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network. You can also use SOL to remotely view and change the server BIOS settings.

  • Page 79: Configuring The Broadcom Gigabit Ethernet Controller

    3. In the Additional search terms field, type ethernet, and click Go. Updating IBM Director If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes. To install the IBM Director updates and any other applicable updates and interim fixes, complete the following steps.
  • Page 80 c. From the Category list, select xSeries (Intel and AMD processor-based). d. From the Sub-category list, select System x3400 and click Continue. e. In the Search within results field, type director and click Search. f. Select any applicable update or interim fix that you want to download. g.

  • Page 81: Chapter 5. Solving Problems

    Use the following beep code descriptions to help diagnose and solve problems that are detected during startup. Note: See the Problem Determination and Service Guide on the IBM System x3400 Documentation CD for more information about the POST beep codes.

  • Page 82: Post Error Codes

    POST error codes The following table provides an abbreviated list of the error codes that might appear during POST. See the Problem Determination and Service Guide on the IBM System x3400 Documentation CD for more information about the POST error codes.
  • Page 83 SlimLine firmware (see the Problem Note: In this case, the service processor is Determination and Service Guide on the the optional Remote Supervisor Adapter II IBM System x3400 Documentation CD). SlimLine. 2. Replace the Remote Supervisor Adapter II SlimLine. 3. (Trained service technician only) Replace the system board.
  • Page 84 System VPD not available. 1. Restart the server. 2. Update the BMC firmware (see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD. 3. (Trained service technician only) Reseat the microprocessor. 4. (Trained service technician only) Replace the microprocessor.
  • Page 85 Remote Supervisor Adapter II Adapter II SlimLine firmware (see the SlimLine or the BMC. Problem Determination and Service Guide on the IBM System x3400 Documentation CD). b. Replace the Remote Supervisor Adapter II SlimLine. 2. Update the BMC firmware (see the...
  • Page 86 Table 7. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 87 Note: x is the drive that has the error. on drive x (see “Running the diagnostic programs” in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 2. Reseat the following components, depending on the server model: v Hot-swap and non-hot-swap models: a.
  • Page 88 Make sure that the startup (boot) device is positioned early in the scanning order. (For information about the scanning order, see the User’s Guide on the IBM System x3400 Documentation CD). 3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.
  • Page 89 2. Run the hard disk drive diagnostic tests (see “Running the diagnostic programs” in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 3. Reseat the following components, depending on the server model: v Hot-swap and non-hot-swap models: a.
  • Page 90 01298001 No update data for microprocessor. 1. Update the BIOS code again (see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor.
  • Page 91 Table 7. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Configuration/Setup Utility program (see the User’s Guide on the IBM System x3400 Documentation CD). 2. Run the hard disk drive diagnostic tests (see “Running the diagnostic programs”...

  • Page 93: Serverguide Problems

    Troubleshooting tables Use the following tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x3400 Documentation CD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see “Running the diagnostic programs”...

  • Page 94: Cd Or Dvd Drive Problems

    CD or DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 95: Diskette Drive Problems

    76 mm (3 in.). If the problem remains, replace the internal diskette drive (see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 96: Intermittent Problems

    A hard disk drive passes the Run the diagnostic SCSI Attached Disk Test (see “Running the diagnostic diagnostic Fixed Disk Test but programs” in the Problem Determination and Service Guide on the IBM System the problem remains. x3400 Documentation CD).

  • Page 97: Keyboard, Mouse, Or Pointing-Device Problems

    Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 98: Memory Problems

    4. Make sure that there is no memory mismatch when the server is over the minimum memory configuration (one 512 MB DIMM) and that you have installed the correct number of DIMMs (see the User’s Guide on the IBM System x3400 Documentation CD for information about installing memory modules).

  • Page 99: Monitor Problems

    Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the information that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 100 1. If the wrong language is displayed, update the BIOS code with the correct screen. language (see “Updating the firmware” in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 2. Reseat the monitor cable. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.

  • Page 101: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 102: Power Problems

    6. See “Solving undetermined problems” in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD. The server does not turn off. 1. Determine whether you are using an Advanced Configuration and Power Management (ACPI) or a non-ACPI operating system.

  • Page 103: Serial Port Problems

    Serial port problems For more information about the serial port, see the User’s Guide on the IBM System x3400 Documentation CD. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 104: Software Problems

    Action A USB device does not work. 1. Run USB diagnostics (see “Running the diagnostic programs” in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 2. Make sure that: v The correct USB device driver is installed.

  • Page 105: System-Board Leds

    LED will be lit again. For additional information, see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD. Chapter 5. Solving problems...
  • Page 106 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 107: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 108: Software Service And Support

    You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 109: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 110: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 111: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI.

  • Page 112: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 113: Electronic Emission Notices

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 114: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 115: Taiwanese Class A Warning Statement

    Telephone: 0049 (0)711 785 1176 Fax: 0049 (0)711 785 1283 E-mail: tjahn@de.ibm.com Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement Appendix B. Notices...
  • Page 116 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...

  • Page 117: Index

    Configuration/Setup Utility 46 Array Configuration Utility 49 custom 51 arrays Ethernet controller 65 SAS/SATA express 51 using IBM ServeRAID Configuration Utility to fine-tuning 52 configure 47 integrated SATA controller 49 arrays, using ServeRAID Manager 50 resetting 85 assistance, getting 93...
  • Page 118 diskette drive (continued) Ethernet problems 81 activity LED 42 specifications 5, 6 connector 42 documentation CD 3 controller, configuring 65 drive high performance modes 65 bay identification 21 integrated on system board 65 cables 27 link status LED 42 hot-swap modes 65 installation 23 example...
  • Page 119 (continued) installing 16 IBM Configuration/Setup Utility program 46 problems 84 IBM Director 65 specifications 5, 6 IBM Support Line 94 memory capacity IDs for SAS hot-swap drives 25 examples 18 IDs for SATA simple-swap drives 26 memory installation sequence...
  • Page 120 power problems 88, 89 SAS/SATA controller (continued) power supply viewing the configuration 48 specifications 5, 7 SATA RAID power-cord connector 41 enabling 49 power-cord safety xii scanning order for adapters 29 power-on LED 38 serial 1 connector 41 power-on self-test (POST) Serial Advanced Technology Attachment (SATA) beep codes 67, 85 controller...
  • Page 121 93 Web site system board compatible options 2, 10, 16 LEDs 91 IBM System x and xSeries products 1 system reliability 10 ServerProven list 2, 10, 16, 28 system specifications 5, 6 weight 5, 6, 7 system specifications for Machine Types 7973 and...
  • Page 122 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide...
  • Page 124 Part Number: 44W2583 Printed in USA (1P) P/N: 44W2583...

This manual is also suitable for:

System x3400 type 7973System x3400 type 7974System x3400 type 7976

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