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IBM x3400 7975 Problem Determination And Service Manual

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System x3400
Types 7973, 7974, 7975, and 7976
Problem Determination and Service Guide

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Summary of Contents for IBM x3400 7975

  • Page 1 System x3400 Types 7973, 7974, 7975, and 7976 Problem Determination and Service Guide...
  • Page 3 System x3400 Types 7973, 7974, 7975, and 7976 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in “Notices,” on page 175, and the Warranty and Support Information document on the IBM xSeries Documentation CD. Third Edition (Ocotober 2006) © Copyright International Business Machines Corporation 2006. All rights reserved.

  • Page 5: Table Of Contents

    Power-supply LEDs ..... . . 56 Diagnostic programs, messages, and error codes ... . 58 © Copyright IBM Corp. 2006...
  • Page 6 Solving undetermined problems ....84 Calling IBM for service ..... . 85 Chapter 3.
  • Page 7 Installing the control-panel assembly ....142 Removing and replacing FRUs ....143 Removing the hot-swap power-supply cage assembly .
  • Page 8 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 11: Guidelines For Servicing Electrical Equipment

    Guidelines for servicing electrical equipment Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power surges, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.

  • Page 12: Safety Statements

    Safety statements Important: Each caution and danger statement in this documentation begins with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 16 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 17 Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby. Statement 17: CAUTION: The following label indicates moving parts nearby. Safety...
  • Page 18 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates.

  • Page 21: Machine Types 7973 And 7974 Features And Specifications

    Machine Types 7973 and 7974 features and specifications The following information is a summary of the features and specifications for Machine Types 7973 and 7974. Depending on the server model, some features might not be available, or some specifications might not apply. See the User’s Guide for more detail information about the specifications and features and the installation of the components.

  • Page 22: Machine Types 7975 And 7976 Features And Specifications

    Machine Types 7975 and 7976 features and specifications The following information is a summary of the features and specifications for Machine Types 7975 and 7976. Depending on the server model, some features might not be available, or some specifications might not apply. See the User’s Guide for more detail information about the specifications and features and the installation of the components.
  • Page 23 Table 2. Features and specifications Microprocessor: Fans: Three speed-control hot-swap fans Diagnostic LEDs: v Supports up to two Intel Xeon (standard) v Fans Note: Six fans are required to provide dual-core processors or two Intel v Memory redundancy in hot-swap models; therefore, quad-core processors v Hard disk drives (redundant models) you must install an additional redundant...

  • Page 24: Server Controls, Leds, And Connectors

    Server controls, LEDs, and connectors This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server. Front view The following illustration shows the controls, LEDs, and connectors on the front of the hot-swap server models. System power LED Power-control button Hard disk drive activity LED...
  • Page 25 The following illustration shows the controls, LEDs, and connectors on the front of the simple-swap server models. System power LED Power-control button Hard disk drive activity LED System error LED Front information panel USB connectors CD or DVD drive activity LED (green) CD or DVD-eject button Power-on LED...
  • Page 26 CD or DVD-eject button Press this button to release a CD from the CD drive or a DVD from the DVD drive. CD or DVD drive activity LED When this LED is lit, it indicates that the CD drive or DVD drive is in use. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server.

  • Page 27: Rear View

    Rear view The following illustration shows the LEDs and connectors on the rear of the hot-swap power supply models with optional redundant power. Power cords AC power LEDs DCpower LEDs Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 USB 3 (RJ45) Ethernet 10/100/1000 (RJ45) Ethernet 10/100...
  • Page 28 LEDs are lit. For any other combination of LEDs, see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD. DC power LED This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit.

  • Page 29: Internal Connectors, Leds, And Switches

    Internal connectors, LEDs, and switches The following illustrations show the connectors, light-emitting diodes (LEDs), and switches on the system board. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. Power Power USB tape...

  • Page 30: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. Mouse Keyboard Serial 1 (COM 1) DIMM LEDs Parallel Video USB 4 USB 3 (RJ45) Ethernet 10/100/1000 (RJ45) Ethernet 10/100 (for Remote Supervisor Adapter II SlimLine) NMI button Serial 2...

  • Page 31: System-Board Option Connectors

    System-board option connectors The following illustration shows the system-board connectors for user-installable options. DIMM 6 DIMM 12 DIMM 5 DIMM 11 DIMM 4 DIMM 10 DIMM 3 DIMM 9 DIMM 2 DIMM 8 DIMM 1 DIMM 7 DIMM LEDs Microprocessor 1 Remote Supervisor Microprocessor 2...

  • Page 32: System-Board Leds

    System-board LEDs The following illustration shows the LEDs on the system board. Microprocessor 1 error LED DIMM DIMM LEDs error LEDs 1 through 12 Microprocessor 2 Microprocessor error LED mismatch VRM error Slot 1 error LED Battery LED Slot 2 error LED BMC heartbeat Slot 3...

  • Page 33: System-Board Switches

    System-board switches The following illustration shows the switches on the system board. DIMM LEDs Boot block/Clear CMOS The following table describes the function of each switch on the system board. Table 3. System board switches Switch number Description Boot block: v When this switch is on 1, this is normal mode.
  • Page 34 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 35: Chapter 2. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD that comes with the server. See “Diagnostic programs, messages, and error codes”...

  • Page 36: Post Beep Codes

    POST beep codes A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem.
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 39: No-Beep Symptoms

    No-beep symptoms The following table describes situations in which no beep code sounds when POST is completed. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 40: Error Logs

    Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC log and the system-event log contain messages that were generated during POST and all system status messages from the service processor.

  • Page 41: Viewing Error Logs From The Configuration/Setup Utility Program

    8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD into the CD or DVD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.

  • Page 42: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,”...
  • Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 44 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 45 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 46 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 PCI-X, or PCI Express slots. Make sure that the startup (boot) device is positioned early in the scanning order. (For information about the scanning order, see the User’s Guide on the IBM System x3400 Documentation CD). 3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.
  • Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 50 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 52 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 55 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 56 To determine whether an operating system is one of the devices in the startup sequence, run the Configuration/Setup Utility program (see the User’s Guide on the IBM System x3400 Documentation CD). 2. Run the hard disk drive diagnostic tests.

  • Page 57: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 58: Performing The Checkout Procedure

    Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2.

  • Page 59: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 58 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.

  • Page 60: Diskette Drive Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 61: General Problems

    General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 62: Intermittent Problems

    Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Memory Problems

    4. Make sure that there is no memory mismatch when the server is over the minimum memory configuration (one 512 MB DIMM) and that you have installed the correct number of DIMMs (see the User’s Guide on the IBM System x3400 Documentation CD for information about installing memory modules).

  • Page 65: Microprocessor Problems

    Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 66 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 67 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor cable b.

  • Page 68: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 69: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 70: Serial Port Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 71: Serverguide Problems

    ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 72: Universal Serial Bus (Usb) Port Problems

    3. Make sure that the USB configuration options are set correctly in the Configuration/Setup Utility program. (For more information, see the User’s Guide on the IBM System x3400 Documentation CD). 4. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.

  • Page 73: Error Leds

    Error LEDs The following is an illustration of the system board LEDs.The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 58).

  • Page 74: Power-Supply Leds

    2. Check the front and rear of the server to determine whether any component LEDs are lit. 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem.
  • Page 75 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 76: Diagnostic Programs, Messages, And Error Codes

    7. Select CD/DVD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD in the CD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.

  • Page 77: Diagnostic Text Messages

    The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. If no mouse or a USB mouse is attached to the server, you cannot use the Next Cat and Prev Cat buttons to select categories. All other mouse-selectable functions are available through function keys.

  • Page 78: Diagnostic Error Codes

    Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed.
  • Page 79 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 80 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 86 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 88 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 90: Recovering From A Bios Update Failure

    Recovering from a BIOS update failure If power to the server is interrupted while BIOS code is being updated, the server might not restart correctly or might not display video. If this happens, complete the following steps to recover: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices”...
  • Page 91 13. Toggle the boot block recovery switch to 1. 14. Replace any adapters that you removed (see “Installing an adapter” on page 103); then, install the side cover (see “Installing the side cover” on page 101). 15. Lock the side cover if it was unlocked during removal. 16.

  • Page 92: System-Error Log Messages

    System-error log messages A system-error log is generated only if a Remote Supervisor Adapter II SlimLine is installed. The system-error log can contain messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action;...
  • Page 93 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 94 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 95 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 96 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3400 Types 7973, 7974, 7975 and 7976,” on page 87 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 100: Solving Scsi Problems

    Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems. For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v A missing or incorrectly installed SCSI terminator v A defective SCSI terminator...

  • Page 101: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level.

  • Page 102: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is two 512 MB DIMM on the system board.

  • Page 103: Calling Ibm For Service

    Calling IBM for service See “Getting help and technical assistance” on page 183 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
  • Page 104 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 105: Chapter 3. Parts Listing, System X3400 Types 7973, 7974, 7975 And 7976

    Web, complete the following steps: 1. Go to http://www.ibm.com/support/. 2. Under Search technical support type 7973,7974,7975, or 7976 (depending on your model) and click Search. 3. Under Document type, select Parts information and click Go. © Copyright IBM Corp. 2006...

  • Page 106: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 107 Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued) CRU part CRU part number (Tier number (Tier FRU part Index Description number SATA hard disk drive backplane (type 7973, 7974) 41Y9078 SAS hard disk drive backplane (type 7975, 7976 optional) 39Y9757 Back plate, with cable assembly 41Y9078...
  • Page 108 Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued) CRU part CRU part number (Tier number (Tier FRU part Index Description number Power supply, 835 W (type 7975, 7976 models 16x, 4Ax, 24R2731 5Ax, 6Ax) 4Ax 5Ax 6Ax 16x Power supply, 670 W (type 7973, 7974 all models) (type 24R2720 7975, 7976 models 14x, 42x, 52x, 62x)
  • Page 109 Table 5. Parts listing, Types 7973, 7974, 7975, 7976 (depending on your model) (continued) CRU part CRU part number (Tier number (Tier FRU part Index Description number Chassis 41Y9084 Fan air duct, rear 39Y8504 Fan cage, rear 41Y9067 Fan, rear bracket assembly (optional) 41Y9074 Feet, stabilizer, front 26K7345...

  • Page 110: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 111 IBM power cord part number Used in these countries and regions 39Y8161 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 112 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 113: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 114: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 115: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 116: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 117: Replacing The Bezel

    Replacing the bezel To replace the bezel, complete the following steps: 1. Insert the tabs on the bezel into the slots on the server chassis. 2. Rotate the bezel toward the server until it snaps in place. Chapter 4. Removing and replacing server components...

  • Page 118: Removing The Side Cover

    Removing the side cover Attention: Operating the server for more than 30 minutes with the side cover removed might damage server components. For proper cooling and airflow, replace the side cover before turning on the server. To remove the side cover, complete the following steps. Cover release latch Lock Left-side cover...

  • Page 119: Installing The Side Cover

    Installing the side cover Attention: For proper cooling and airflow, replace the side cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the following steps.

  • Page 120: Removing An Adapter

    Removing an adapter To remove an adapter, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 121: Installing An Adapter

    Installing an adapter For information about the types of adapters that the server supports and other information that you might consider when installing an adapter, see the User’s Guide. See “System-board option connectors” on page 13 for the locations of the expansion slots on the system board.
  • Page 122 Note: Make sure that the adapter is seated correctly in the expansion slot before you turn on the server. Incomplete installation of an adapter might damage the system board or the adapter. Rear adapter retention bracket Adapter Front adapter retention bracket 7.

  • Page 123: Removing And Installing Internal Drives

    Removing and installing internal drives See the User’s Guide for information about the types of drives that the server supports. The following figures show the locations of the drive bays in the server. The following illustration shows the location of the drive bays in the hot-swap server models.
  • Page 124 Removing a CD or DVD drive To remove a CD or DVD drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 125 Installing a CD or DVD drive To install a CD or DVD drive, complete the following steps: 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive.
  • Page 126 a. Remove the hot-swap power-supply. Press down on the orange release lever and pull the power supply out of the bay, using the handle. b. Lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis.

  • Page 127: Removing An Optional Tape Drive

    12. Lock the side cover. 13. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing an optional tape drive To remove an optional full-high tape drive, complete the following steps: 1.

  • Page 128: Installing An Optional Tape Drive

    11. If you are instructed to return the tape drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an optional tape drive To install an optional full-high tape drive, complete the following steps. 1.
  • Page 129 13. Return the power-supply cage handle to the locked position. 14. If you have a hot-swap model, reinstall the hot-swap power supplies (see “Installing a hot-swap power supply” on page 118). 15. Replace the bezel (see “Replacing the bezel” on page 99). 16.
  • Page 130 Installing a hot-swap hard disk drive Before installing a hot-swap hard disk drive, read the following information: v The hot-swap drives must be either all SAS hard disk drives or all SATA hard disk drives; do not mix SAS and SATA drives. v Inspect the drive tray for signs of damage.
  • Page 131 9. Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly. (You might have to restart the server for the drive to be recognized.) If the amber hard disk drive status LED for a drive is lit continuously, it indicates that the drive is faulty and must be replaced.
  • Page 132 Removing a simple-swap hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before removing or installing a simple-swap hard disk drive. To remove a simple-swap hard disk drive, complete the following steps. 1.
  • Page 133 Installing a simple-swap hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before removing or installing a simple-swap hard disk drive. To install a simple-swap hard disk drive, complete the following steps. 1.

  • Page 134: Removing A Hot-Swap Power Supply

    Removing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Removing a non-hot-swap power supply cage assembly” on page 150 for information about the removal of a non-hot-swap power supply. When you remove or install a hot-swap power supply, observe the following precautions.
  • Page 135 Statement 17: CAUTION: The following label indicates moving parts nearby. To remove a hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Disconnect the power cord from the power supply that is to be removed. 3.

  • Page 136: Installing A Hot-Swap Power Supply

    Installing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Installing a non-hot-swap power supply cage assembly” on page 153 for information about the installation of a non-hot-swap power supply. To install a hot-swap power supply, complete the following steps: 1.

  • Page 137: Removing A Memory Module

    Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 138: Installing A Memory Module

    Installing a memory module Note: If you are replacing a faulty DIMM, make sure that the replacement DIMM is the correct type of memory. If you are adding DIMMs, install the DIMMs in the sequence shown in the following tables. See the User’s Guide for detailed information about installing memory and the type of memory that is compatible with the server.
  • Page 139 7. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously.

  • Page 140: Removing A Hot-Swap Fan

    Removing a hot-swap fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove a hot-swap fan, complete the following steps. 1.

  • Page 141: Installing A Hot-Swap Fan

    Installing a hot-swap fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install a hot-swap fan, complete the following steps. 1.

  • Page 142: Removing The Rear System Fan Cage Assembly With Baffle

    Removing the rear system fan cage assembly with baffle Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the rear system fan cage assembly with baffle, complete the following steps: 1.
  • Page 143 Rear fan assembly with baffle 3. Connect the rear fan cage assembly cable to the system board (see “System-board internal connectors” on page 11 for the location of the rear fan assembly connector). Rear Fan Connector 4. Install the side cover (see “Installing the side cover” on page 101). 5.

  • Page 144: Removing The Front System Fan Cage Assembly

    Removing the front system fan cage assembly Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the front system fan cage assembly, complete the following steps. 1.
  • Page 145 7. If you are instructed to return the fan cage assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components...

  • Page 146: Installing The Front System Fan Cage Assembly

    Installing the front system fan cage assembly Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the front system fan cage assembly, complete the following steps. 1.

  • Page 147: Removing The Front Usb Connector Assembly

    Removing the front USB connector assembly To remove the front USB connector assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 148: Installing The Front Usb Connector Assembly

    Installing the front USB connector assembly To install the front USB connector assembly, complete the following steps. 1. Carefully feed the front USB cable through the opening in the front of the chassis. 2. Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing.

  • Page 149: Installing The Rear Adapter Retention Bracket

    Hinge pin Rear adapter retention bracket 6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use. Installing the rear adapter retention bracket To install the rear adapter retention bracket, complete the following steps: 1.

  • Page 150: Removing The Front Adapter-Retention Bracket

    Removing the front adapter-retention bracket To remove the front adapter-retention bracket, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 151: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.

  • Page 152: Removing The Serveraid 8K-L Adapter

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 153: Installing The Serveraid 8K-L Adapter

    Installing the ServeRAID 8k-l adapter The IBM ServeRAID 8k-l adapter must be installed in its dedicated connector on the system board. See the following illustration for the location of the connector on the system board.

  • Page 154: Installing The Serveraid-8K Adapter

    To remove the ServeRAID-8k adapter, complete the following. ServeRAID-8k adapter ServeRAID-8k connector 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 97. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
  • Page 155 ServeRAID-8k adapter ServeRAID-8k connector 5. Press the ServeRAID-8k adapter firmly into the connector. 6. Mount the battery pack to the chassis, using the two mounting screws. 7. Plug the battery pack cable into the connector on the adapter. 8. If you are installing the ServeRAID-8k adapter into a simple-swap SATA model, make the following cabling changes to enable RAID level-5 support: a.

  • Page 156: Dimm Air Duct

    The following illustration shows how the cables must be connected when you install the ServeRAID-8k Controller into the simple-swap SATA model. SAS/SATA backplane 1 Hot-swap SAS/SATA 1 RAID level-5 enabler plug SAS/SATA backplane 2 DIMM air duct To remove the DIMM air duct, complete the following steps. 1.

  • Page 157: Installing The Dimm Air Duct

    DIMM air duct 6. Push the air duct up toward the rear of the power supply cage. Once the locator pins are free of the power supply cage you can remove the air duct from the server. Installing the DIMM air duct To install a replacement DIMM air duct, complete the following steps: 1.

  • Page 158: Removing The Control-Panel Assembly

    Removing the control-panel assembly To remove the control-panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 159 10. Press up on the release latch of the control-panel assembly and pull the assembly toward the rear of the server. After you pull the assembly out approximately half-way, start turning it downward and pull it out of the chassis. Release latch Control panel assembly...

  • Page 160: Installing The Control-Panel Assembly

    Installing the control-panel assembly To install the control-panel assembly, complete the following steps. 1. Position the front end of the control-panel assembly in the channel above drive bay 1. 2. Slide the control-panel assembly toward the front of the chassis until it clicks into place.

  • Page 161: Removing And Replacing Frus

    Removing and replacing FRUs Field replaceable units (FRUs) must be installed only by trained service technicians. Removing the hot-swap power-supply cage assembly To remove the hot-swap power-supply cage assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95.
  • Page 162 Power-supply cage handle Power-supply cage assembly 6. While supporting the power-supply cage, remove the three screws from the pivot bracket that secure the power-supply cage to the chassis; then, lift the cage off the chassis. Power supply retaining screws Power supply assembly 7.

  • Page 163: Installing The Hot-Swap Power-Supply Cage Assembly

    Installing the hot-swap power-supply cage assembly To install the hot-swap power-supply cage assembly, complete the following steps. 1. Align the screw holes on the power-supply cage pivot bracket with the corresponding screw holes on the rear of the chassis. Support the cage while you install the three screws to secure the pivot bracket on the power-supply cage to the chassis.

  • Page 164: Removing The Simple-Swap Backplate

    Power supply support bracket Power supply release tab 3. Return the power-supply cage handle to the locked position. 4. Reinstall the hot-swap power supplies (see “Installing a hot-swap power supply” on page 118). 5. Install the side cover (see “Installing the side cover” on page 101). 6.
  • Page 165 v Non-hot-swap models, lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. 5. Remove the front fan-cage assembly (see “Removing the front system fan cage assembly”...

  • Page 166: Installing The Simple-Swap Backplate

    Installing the simple-swap backplate This procedure applies only to server models that have a simple-swap backplate installed on the back of the hard disk drive cage. To install the simple-swap backplate, complete the following steps. 1. Insert the bottom tabs of the simple-swap backplate with the slots on the lower lip of the drive cage.

  • Page 167: Removing The Sas/Sata Backplane

    Removing the SAS/SATA backplane To remove the SAS/SATA backplane, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 168: Installing The Sas/Sata Backplane

    Installing the SAS/SATA backplane To install the SAS/SATA backplane, complete the following steps. 1. Insert the bottom tabs of the SAS/SATA backplane with the slots on the lower lip of the drive cage. 2. Rotate the SAS/SATA backplane toward the drive cage until it locks in place in the retention tab of the spring-release latch on the drive cage.
  • Page 169 Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby. Statement 17: CAUTION: The following label indicates moving parts nearby. To remove a non-hot-swap power supply cage assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95.
  • Page 170 6. While you support the power-supply, remove the three screws from the pivot bracket that secure the power supply to the chassis; then, lift the power supply off the chassis. Save the screws to use when you install the replacement power supply.

  • Page 171: Installing A Non-Hot-Swap Power Supply Cage Assembly

    Installing a non-hot-swap power supply cage assembly To install a non-hot-swap power supply, complete the following steps. 1. Align the screw holes in power supply cage pivot bracket with the corresponding screw holes on the rear of the chassis. Power supply retaining screws Power supply assembly...

  • Page 172: Installing The Hot-Swap Power Supply Docking Cable Assembly

    5. Lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. 6. Disconnect the power supply docking cable assembly from the system board. 7.

  • Page 173: Removing The Microprocessor And Heat Sink

    Removing the microprocessor and heat sink To remove the microprocessor and heat sink, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 174 Important: Be careful when you handle the microprocessor and heat sink. If the microprocessor and heat sink will be reused, do not contaminate the thermal material between them. b. Tip the top of the heat sink toward the front of the server while you slide it away from the lower flange of the retention module;...

  • Page 175: Installing A Microprocessor And Heat Sink

    Installing a microprocessor and heat sink Important: Some models support dual-core processors and quad-core processors. Do not mix dual-core and quad-core processors in the same server. Install all dual-core processors or all quad-core processors in the server. To install the microprocessor and heat sink, complete the following steps. Heatsink 2 Microprocessor 2 Microprocessor...
  • Page 176 4. Carefully place the microprocessor into the microprocessor socket. Note: To maintain the correct orientation between the microprocessor and the microprocessor socket during installation, observe the following information: v The microprocessor has two notches that are keyed to two tabs on the sides of the socket.

  • Page 177: Thermal Grease

    down into the connector by applying pressure on both ends of the VRM simultaneously. The retaining clips snap into the locked position when the VRM is seated in the connector. 8. Reconnect any cables that you disconnected during the removal of the old microprocessor.
  • Page 178 Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 mL) of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor and heat sink”...

  • Page 179: Removing The System Board

    Removing the system board To remove the system board, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 180 11. Slide the system board toward the front of the server to disengage the tabs from the chassis; then, grasp the handles on each side and carefully lift the system board out of the server. Handle Release lever Handle 12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 181: Installing The System Board

    Installing the system board To install the system board, complete the following steps. 1. Grasp the system board by the handles and insert the system board into the chassis at a slanted angle and slide it toward the rear of the server until it fully locks into place on the chassis.
  • Page 182 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 183: Chapter 5. Configuration Information And Instructions

    Updating the firmware The firmware in the server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

  • Page 184: Using The Serverguide Setup And Installation Cd

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM xSeries Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the RAID configuration programs Note: RAID options and HostRAID are not supported on the SCO 6.0 and...
  • Page 185 To update the firmware and BIOS code for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. v If you install a different type of RAID controller in the server, use the method that is described in the instructions that come with the controller to view or change settings for attached devices.
  • Page 186 Hot-swap SATA v Simple-swap models with the optional ServeRAID-8k Controller installed This utility is part of the BIOS code. The IBM ServeRAID Configuration Utility program adds RAID functionality to the onboard SAS/SATA controller. The onboard SAS/SATA controller comes enabled by default.
  • Page 187 Viewing the array configuration: To view information about the RAID array, complete the following steps: 1. Start the IBM ServeRAID Configuration Utility program. 2. From the IBM ServeRAID Configuration Utility window, select Manage Arrays. 3. Select an array and press Enter. 4. To exit from the program, press Esc.
  • Page 188 For additional information about using the Adaptec RAID Configuration Utility program, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD that comes with the server. Adaptec RAID Configuration Utility menu choices: The following choices are on the Adaptec RAID Configuration Utility menu:...

  • Page 189: Using Serveraid Manager

    ServeRAID Manager in Startable CD mode. To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD or DVD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.

  • Page 190: Using The Boot Menu Program

    Note: Some operating systems have size limitations for logical drives. Before you save the configuration, make sure that the size of the logical drive is appropriate for your operating system. 5. Click Apply; when you are asked whether you want to apply the new configuration, click Yes.

  • Page 191: Configuring The Ethernet Controller

    To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support/.
  • Page 192 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 193: Appendix. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 194 BladeCenter ServerProven C2T Interconnect System x Chipkill TechConnect EtherJet ThinkPad e-business logo Tivoli FlashCopy Tivoli Enterprise Update Connector IBM (logo) Wake on LAN IntelliStation XA-32 i5/OS XA-64 NetBAY X-Architecture Netfinity XceL4 NetView XpandOnDemand OS/2 WARP xSeries Intel, Intel Xeon, Itanium, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 195: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
  • Page 196 EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative. System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 197: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 198: Electronic Emission Notices (Class A)

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 199: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 200 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...

  • Page 201: Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 202: Software Service And Support

    You can find service information for IBM systems and optional devices at http://www.ibm.com/servers/eserver/support/xseries/index.html. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 203: Index

    ServeRAID controller 171 installing 107 ServerGuide Setup and Installation CD 166 problems 42 summary window 172 removing 106 configuration utility specifications 3, 4 IBM ServeRAID display problems 47 starting 168 drive bays, internal 105 © Copyright IBM Corp. 2006...
  • Page 204 drives Ethernet (continued) bay 1, 2, or 3 controller, configuring 173 installing 107 high performance modes 173 removing 106 link status LED 8, 10 bay 4, 5, 6, or 7 modes 173 hot-swap, installing 112 Ethernet connector 10 hot-swap, removing 111 Ethernet controller, troubleshooting 83 simple-swap, installing 115 expansion slots 3, 5...
  • Page 205 hot-swap and hot-plug devices adapters 135 LEDs hot-swap drive CD drive activity 8 specifications 3, 4 DVD drive activity 8 hot-swap drives Ethernet link status 8, 10 SAS backplane LEDs 8 Ethernet transmit/receive activity 8, 10 hot-swap drives, SAS or SATA hard disk drive activity 7 installing 112 hot-swap hard disk drive activity 8...
  • Page 206 parallel connector 10 RAID parts listing 87, 88 unsupported 171 pointing-device problems 45 RAID array ports Serial ATA Ethernet 10 creating 170 parallel 10 RAID configuration programs 167 serial 1 10 recovering, BIOS update failure 72 serial 2 10 redundant array of independent disks (RAID) USB, front 7 Adaptec HostRAID 167 USB, rear 10...
  • Page 207 Configuration/Setup 166 for Machines Types 7975 and 7976 4 SAS/SATA Configuration 168 Startable CD mode 171 ServeRAID Manager 171 starting the IBM ServeRAID configuration utility 168 statements and notices 2 static-sensitive devices, handling 97 video system board connector 10 external connectors 12...
  • Page 208 weight 3, 4, 5 System x3400 Types 7973, 7974, 7975, and 7976: Problem Determination and Service Guide...
  • Page 210 Part Number: 31R2197 Printed in USA (1P) P/N: 31R2197...

This manual is also suitable for:

X3400 7976X3400 7973X3400 7974

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