Page 1 IBM System x3400 M3 Types 7378 and 7379 Problem Determination and Service Guide...
Page 3 IBM System x3400 M3 Types 7378 and 7379 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 327, and the IBM Safety Information, Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty Information document that comes with the server.
Page 6 Problem determination tips ....139 Chapter 4. Parts listing, System x3400 M3 Types 7378 and 7379 ..141 Replaceable server components .
Page 7 Removing and replacing Tier 2 CRUs ....220 Removing the operator information panel assembly ..220 Installing the operator information panel assembly .
Page 8 Hardware service and support ....326 IBM Taiwan product service ....326 Appendix B.
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2014...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11: Guidelines For Servicing Electrical Equipment
Guidelines for servicing electrical equipment Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power surges, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.
Page 12: Safety Statements
Read any additional safety information that comes with the server or optional device before you install the device. Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 Do not place any object on top of rack-mounted devices. Attention: This server is suitable for use on an IT power distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 19: Chapter 1. Start Here
You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 20 Installer to acquire and apply UpdateXpress System Packs and individual firmware and device-driver updates. For additional information and to download the UpdateXpress System Pack Installer, go to the IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 21 For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. a) Go to http://www.ibm.com/systems/support/.
Page 22: Undocumented Problems
Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 23: Chapter 2. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 24: Notices And Statements In This Document
Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 25: Features And Specifications
For a list of v UDIMMs sizes: 1 GB, 2 GB, and – Full-high devices such as an supported microprocessors, see 4 GB single-rank or dual-rank optional tape drive will occupy http://www.ibm.com/servers/ v Chipkill supported two half-high eserver/serverproven/compat/us/ 5.25-inch bays. ™...
Page 26 Sound power, idle: 5.5 bel declared the IMM v Sound power, operating: 6.0 bel Note: In messages and declared documentation, the term service processor refers to the integrated management module (IMM). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 27: Server Controls, Leds, And Connectors
Table 1. Features and specifications (continued) Environment: Electrical input: Heat output: v Air temperature: v Sine-wave input (50-60 Hz) – Server on: 10°C to 35°C (50.0°F required Approximate heat output: to 95.0°F); altitude: 0 to 915 m v Input voltage low range: v Minimum configuration: 2013 Btu (3000 ft) –...
Page 28 When the drive is removed, this LED also is visible on the SAS/SATA backplane, below the hot-swap hard disk drive activity LED. Please see “Event logs” on page 23 for more information. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 29: Rear View
Rear view The following illustration shows the connectors and LEDs on the rear of the server. AC power LED DC power LED Fault (error) LED Serial 1 (COM 1) Power cord Video connector System Ethernet management transmit/receive Ethernet activity LED connector NMI button Ethernet link...
Page 30: Power-Supply Leds
The following table describes the problems that are indicated by various combinations of the power-supply LEDs. For more information about solving power-supply problems, see “Power-supply LEDs” on page 96. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 31 Table 2. Power-supply LEDs Power-supply LEDs Error Description Action Notes No AC power to This is a normal 1. Check the AC power to the server. the server or a condition when no 2. Make sure that the power cord is problem with the AC power is connected to a functioning power...
Page 32 Power supply not fully seated, faulty system board, or faulty power supply Off or flashing Faulty power supply Normal operation Power supply is faulty but still operational IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 33: Internal Leds, Connectors, And Jumpers
Internal LEDs, connectors, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System board internal connectors The following illustration shows the internal connectors on the system board. Chapter 2.
Page 34 PCI Express extender card, if equipped. The following illustration shows two additional PCI-X expansion slots that are available on the PCI-X extender card, if equipped. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 35: System Board Switches And Jumpers
System board switches and jumpers The following tables show the settings of the switches and the jumpers. See Table 4 and Table 5 for information about the switch and jumper settings. Table 4. System board jumpers Jumper Jumper number name Jumper setting CMOS clear v Pins 1 and 2: Normal operation (default).
Page 36 (Review the information in “Safety” on page vii, “Installation guidelines” on page 149, and “Handling static-sensitive devices” on page 151.) IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 37: System Board Leds
System board LEDs The following illustration shows the LEDs on the system board. The system board is equipped with a PCI extender card that provides either one or two additional expansion slots. The following illustration shows the LEDs on the PCI Express extender card, if equipped.
Page 38: System Board External Connectors
Serial port USB ports Ethernet System management Hard disk drive backplane connectors The following illustrations show the connectors on the 2.5-inch and 3.5-inch hard disk drive backplanes. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 39 Figure 1. Connectors on the 3.5-inch hard disk drive backplane Figure 2. Connectors on the 2.5-inch hard disk drive backplane Chapter 2. Introduction...
Page 40 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 41: Chapter 3. Diagnostics
Messages are listed on the left side of the screen, and details about the selected message are displayed on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys. © Copyright IBM Corp. 2014...
Page 42: Viewing Event Logs Through The Setup Utility
Most recent versions of the Linux operating system come with a current version of IPMItool. For information about IPMItool, see http://publib.boulder.ibm.com/ infocenter/toolsctr/v1r0/index.jsp?topic=/com.ibm.xseries.tools.doc/ config_tools_ipmitool.html or complete the following steps. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 43 Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. 2. In the navigation pane, click IBM System x and BladeCenter Tools Center.
Page 44: Post Error Codes
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 55: System-Event Log
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 59 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 62 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 63 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 64 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 67 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 69 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 71 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 73 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 75 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 76 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 77 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 78 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 80 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 85 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 87 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 91: Checkout Procedure
Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
Page 92: Performing The Checkout Procedure
– If you receive an error, see “Diagnostic messages” on page 98. – If the diagnostic programs were completed successfully and you still suspect a problem, see “Solving undetermined problems” on page 138. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 93: Troubleshooting Tables
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 94: General Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 95: Hypervisor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 96: Intermittent Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98: Memory Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100: Microprocessor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 101: Monitor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 103: Optional-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104: Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 105: Serial Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 106: Serverguide Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 107: Software Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108: Light Path Diagnostics
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110 2. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that are lit to indicate the location of a problem. The following illustration shows the LEDs on the system board. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 111 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 113 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114: Power-Supply Leds
Off or Faulty power Replace the power supply. Flashing supply Normal operation Power supply is Replace the power supply. faulty but still operational IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 115: Diagnostic Programs, Messages, And Error Codes
Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...
Page 116: Viewing The Test Log
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 119 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 121 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 123 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 125 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 127 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 128 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 129 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 130 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 131 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 132 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 133 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 134 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 135 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 136 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 137 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 138 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 139 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 140 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 141 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 142 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 143 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 144 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 145 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 146 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 147 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 148 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 149 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 150 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 151 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 152: Recovering The Server Firmware
3. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 181). 4. Locate the UEFI boot recovery jumper (JP6) on the system board. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 153 5. Remove any adapters that impede access to the UEFI boot recovery jumper block (JP6) (see “Removing an adapter” on page 214). 6. Move the UEFI boot recovery jumper (JP6) to pins 2 and 3 to enable the UEFI recovery mode. 7.
Page 154: Automated Boot Recovery (Abr)
UEFI configuration and start the Setup utility so that you can make the necessary corrections to the IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 155: Solving Power Problems
configuration and restart the server. If the server is unable to successfully complete POST with the default configuration, there might be a problem with the system board. To specify the number of consecutive restart attempts that will trigger the Nx boot failure feature, in the Setup utility, click Settings >...
Page 156: Solving Undetermined Problems
Power cord v ServeRAID SAS adapter v System board assembly 4. Turn on the server. If the problem remains, suspect the following components in the following order: IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 157: Problem Determination Tips
Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
Page 158 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 159: Chapter 4. Parts Listing, System X3400 M3 Types 7378 And 7379
142. For an updated parts listing on the Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 160: Replaceable Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 161 Microprocessor Intel Xeon E5649 (6 core) 81Y5955 - 2.53 GHz, 12 MB, 1066 MHz, 80 W Microprocessor Intel Xeon X5675 (6 core) 81Y5958 - 3.06 GHz, 12 MB, 1333 MHz, 95 W Chapter 4. Parts listing, System x3400 M3 Types 7378 and 7379...
Page 162 EMC shield kit, miscellaneous 69Y1339 EMC shield, 4 x 3.5-inch 46D1402 EMC plate kit, simple-swap 46D1399 Extender card, PCI Express 49Y4508 Extender card, PCI-X 49Y4509 Filler, fan 69Y1324 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 163: Power Cords
IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 164 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 165 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil Chapter 4. Parts listing, System x3400 M3 Types 7378 and 7379...
Page 166 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 167: Chapter 5. Removing And Replacing Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 168: System Reliability Guidelines
Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 169: Handling Static-Sensitive Devices
v Remove items from your shirt pocket, such as pens and pencils, that might fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server. Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices.
Page 170 5. From inside of the top section of the bezel door, slide the blue tab up to unlock the bezel media door; then, grasp the depressed area on the media door and pull the door open. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 171 6. When the media door is unlocked, the icon on the side of the bezel will be in the unlocked position. Media door icon Chapter 5. Removing and replacing server components...
Page 172: Closing The Bezel Media Door
3. Remove the hot-swap power supply or power supplies and power-supply fillers, if any are installed (see “Removing a hot-swap power supply” on page 273). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 173 4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 181). 5. Pull up on the power-supply cage handle to unlock the cage; then, rotate the cage out until it stops. The tab on the rear power-supply latch bracket clicks into place when the cage is completely out of the way.
Page 174: Closing The Power-Supply Cage
Attention: Do not allow the power-supply cage cables to be caught or pinched while you rotate the power-supply cage into the chassis. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 175: Removing A Serveraid Adapter Battery
Power-supply cage front latch bracket Power-supply cage Power-supply Locating tabs cage handle Notch Locating tabs 3. Rotate the power-supply cage handle down until the handle tip engages the notch in the front latch bracket; then, lower the handle until it locks in place. 4.
Page 176: Installing A Serveraid Adapter Battery
4. Carefully turn the server on its side so that it is lying flat, with the cover facing Attention: Do not allow the server to fall over. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 177 5. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 181). 6. Align the holes in the edge of the battery carrier and the adapter battery with the holes on the ServeRAID adapter. 7. Insert the screws to secure the ServeRAID adapter battery in place. 8.
Page 178: Removing The Battery
Lift and remove the battery from the socket. Attention: Failing to remove the battery properly may damage the socket on the system board. Any damage to the socket may require replacing the system board. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 179 7. Dispose of the battery as required by local ordinances or regulations (see the Environmental Notices and User Guide for more information). Chapter 5. Removing and replacing server components...
Page 180: Installing The Battery
After you replace the battery, you must reconfigure the server and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. Statement 2: IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 181 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 182: Internal Cable Routing And Connectors
USB tape drive and the SATA tape drive. It also shows the internal power cable for the optical drives. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 183 The following illustrations show the cabling information for installing the SATA to traditional power converter cable when you install an RDX internal USB tape drive in the server. This cable comes with the server in the plastic bag with the drive rails. Power Connects to converter...
Page 184 Optical power cable SATA connector Power converter cable Tape drive IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 185: Dvd Drive Cable Connection
DVD drive cable connection The following illustration shows the internal SATA and power cable routing and the connectors from the DVD drive to the system board. Note: Do not disconnect the cable by using excessive force. Failing to remove the cable properly may damage the connectors on the system board.
Page 186: Operator Information Panel Cable Connection
UltraSlim DVD drive to the system board. Operator information panel cable connection The following illustration shows the internal cable routing and connectors from the operator information panel to the system board. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 187 Chapter 5. Removing and replacing server components...
Page 188: Hard Disk Drive Cable Connection
1. The following illustrations show the connectors on the 2.5-inch and 3.5-inch hard disk drive backplanes. Figure 3. Connectors on the 3.5-inch hard disk drive backplane Figure 4. Connectors on the 2.5-inch hard disk drive backplane IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 189 2. The following illustrations show the cable connectors on ServeRAID M1015/M5014/M5015. Figure 5. Cable connectors on ServeRAID-M1015 adapter Figure 6. Cable connectors on ServeRAID-M5014 adapter Note: v For proper cooling, do not install any card in the slot next in sequence to a ServeRAID adapter with battery backup module (for example, if a ServeRAID adapter with battery backup module is installed in slot 2, do not install any card in slot 3).
Page 190 See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 191 Review the following information before connecting power, configuration, and signal cables for the drives: 1. For server models with four 3.5-inch hot-swap hard disk drives. v The following illustration shows the internal power cable routing. v The following illustration shows the internal configuration cable routing. v The following illustration shows the internal signal cable routing for installing a ServeRAID adapter.
Page 192 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 193 2. For server models with eight 3.5-inch hot-swap hard disk drives. v The following illustration shows the internal power cable routing. v The following illustration shows the internal configuration cable routing. v The following illustration shows the internal signal cable routing for installing a ServeRAID adapter.
Page 194 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 195 3. For server models with eight 2.5-inch hot-swap hard disk drives. v The following illustration shows the internal power cable routing. v The following illustration shows the internal configuration cable routing. v The following illustration shows the internal signal cable routing for installing a ServeRAID adapter.
Page 196 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 197 4. For server models with sixteen 2.5-inch hot-swap hard disk drives. v The following illustration shows the internal power cable routing. v The following illustration shows the internal configuration cable routing. Chapter 5. Removing and replacing server components...
Page 198 The following illustration shows the internal signal cable routing for installing a ServeRAID adapter and a ServeRAID expansion adapter. Note: SAS expander card does not support 3 GB RAID adapters. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 199: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Removing the left-side cover To remove the left-side cover complete the following steps: 1.
Page 200 2. Rotate the top edge of the cover toward the server and press inward on the cover until it clicks into place. 3. Lock the cover, using the key that comes with the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 201: Removing And Installing Drives
Removing and installing drives Depending on the server model, the server might come with a SATA attached DVD-ROM drive in bay 1. The following are illustrations of the server and the location of the drive bays. Your hardware might differ, depending on the model. Note: If the server is configured for RAID operation using a ServeRAID adapter, you might have to reconfigure your disk arrays after you install drives.
Page 202 The following illustrations show the location of the drive bays in the 3.5-inch hot-swap SAS or hot-swap SATA hard disk drive server models. Figure 9. server with four 3.5-inch hard disk drives IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 203 PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event that you later remove the drive or adapter. v For a complete list of supported options for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
Page 204: Removing A 2.5-Inch Hot-Swap Hard Disk Drive
3. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 205 4. Press down on the release latch to open the drive handle; then, pull the drive out of the drive bay. 5. If you are instructed to return the hot-swap hard disk drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 206: Installing A 2.5-Inch Hot-Swap Hard Disk Drive
To install a hot-swap hard disk drive, complete the following steps: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 207 If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Page 208: Removing A 3.5-Inch Hot-Swap Hard Disk Drive
4. Rotate the drive tray handle of the drive assembly to the open position. 5. Grasp the handle of the drive and pull the drive out of the bay. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 209 6. If you are instructed to return the 3.5-inch hot-swap hard disk drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 5. Removing and replacing server components...
Page 210: Installing A 3.5-Inch Hot-Swap Hard Disk Drive
LED flashes slowly, and the green activity LED remains lit during the rebuild process. If the amber LED remains lit, see “Hard disk drive problems” on page 76. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 211 Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM Web site at http://www.ibm.com/systems/support/ for information about RAID adapters. 7. Close the bezel. 8. Lock the left-side cover.
Page 212: Removing A Simple-Swap Hard Disk Drive
4. Open the bezel. 5. Grasp the tab on the drive bay EMC shield and rotate it to the open position. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 213 6. Pull the loops of the drive assembly that is to be removed toward each other; then, pull the drive assembly out of the bay and set it aside. 7. If you are instructed to return the simple-swap hard disk drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 214: Installing A Simple-Swap Hard Disk Drive
5. Close the bezel. 6. Lock the left-side cover. 7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 215: Removing A Hot-Swap Fan
Removing a hot-swap fan The server comes with three 120 mm x 38 mm hot-swap fans in the fan-support bracket at the front of the server. The following instructions can be used to remove any hot-swap fan in the server. Hot-swap fan To remove a hot-swap fan, complete the following steps: 1.
Page 216 4. Insert the fan into the socket and close the handle to the locked position. 5. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 217: Removing A Dvd Drive
Removing a DVD drive 1. To remove the DVD drive on models with four 3.5-inch, eight 3.5-inch, eight 2.5-ich or sixteen 2.5-inch hard disk drives, complete the following steps: a. Read the safety information that begins on page vii and “Handling static-sensitive devices”...
Page 218 Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 219 e. Rotate the power-supply cage assembly out of the chassis. Lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. f. Remove the air baffle (see “Removing the air baffle” on page 212). g.
Page 220 If you are instructed to return the UltraSlim DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 221: Installing A Dvd Drive
Installing a DVD drive 1. To install the DVD drive on models with four 3.5-inch, eight 3.5-inch, eight 2.5-ich or sixteen 2.5-inch hard disk drives, complete the following steps: a. If you are replacing a drive, make sure that: v You have all the cables and other equipment that are specified in the documentation that comes with the new drive.
Page 222 Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 223 h. Install the blue rails on the DVD drive, using the holes nearest the center of the drive. i. Follow the instructions that come with the drive to set jumpers or switches, if there are any. Note: You might find it easier to install the new drive from the front and then attach the cables.
Page 224 Note: If you are installing a drive that contains a laser, observe the following safety precaution. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 225: Read The Safety Information That Begins On Page Vii And "Handling Static-Sensitive Devices
Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 226: Remove The Fan Cage Assembly (See "Removing The Fan Cage Assembly
Remove the air baffle (see “Removing the air baffle” on page 212). i. Remove the fan cage assembly (see “Removing the fan cage assembly” on page 243). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 227 j. Disconnect the power and signal cables of the DVD drive from the system board. Pull the power and signal cables of the UltraSlim DVD drive through the slim slot on top of the 3.5-inch hard disk drive cage. l. Connect the power and signal cables to the UltraSlim DVD drive. (See “Internal cable routing and connectors”...
Page 228 (See “Internal cable routing and connectors” on page 164 for more information.) r. Reinstall the air baffle. s. Reinstall the fan cage assembly (see “Installing the fan cage assembly” on page 244.) IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 229 t. Rotate the power-supply cage assembly back into the server. Press the power-supply cage release tab and rotate the power-supply cage assembly into the chassis. u. Close the bezel. v. Install and lock the left-side cover (see “Installing the left-side cover” on page 181).
Page 230: Removing The Air Baffle
Lift the air baffle up and remove it from the server. 8. If you are instructed to return the air baffle, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 231: Installing The Air Baffle
Installing the air baffle To install the air baffle, complete the following steps: 1. With the rear (hinged) part of the air baffle lifted up, align the positioning pins on the ends of the air baffle with the locating holes in the server chassis and fan cage assembly.
Page 232: Removing An Adapter
8. Pull the adapter out of the adapter connector; then, lift the adapter out of the server. 9. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 233: Installing An Adapter
Installing an adapter The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: v Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section. If you must change the switch or jumper settings on the adapter, follow the instructions that come with the adapter.
Page 234 5. If you are installing a full-length adapter, remove the blue adapter guide (if any) from the end of the adapter. Otherwise, continue with the next step. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 235 Note: If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install an adapter. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Page 236: Removing The Rear Adapter-Retention Bracket
7. If you are instructed to return the rear adapter-retention bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 237: Installing The Rear Adapter-Retention Bracket
Installing the rear adapter-retention bracket To install the rear adapter-retention bracket, complete the following steps: 1. Insert the bottom hinge point on the rear adapter-retention bracket into the matching hole in the chassis; then, insert the top hinge point into the matching hole.
Page 238: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. Removing the operator information panel assembly To remove the operator information panel assembly, complete the following steps: 1.
Page 239 5. Remove the power supply or power supplies from the power-supply cage (see “Removing a hot-swap power supply” on page 273). 6. Rotate the power-supply cage to its open position (see “Opening the power-supply cage” on page 154). 7. Remove the air baffle (see “Removing the air baffle” on page 212). 8.
Page 240: Installing The Operator Information Panel Assembly
10. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 241: Removing A Voltage Regulator Module
Removing a voltage regulator module Microprocessor 2 Heat sink 2 VRM connector To remove a voltage regulator module (VRM), complete the following steps: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. 2.
Page 242: Installing A Voltage Regulator Module
8. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 9. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 243: Removing The Virtual Media Key
Removing the virtual media key To remove the virtual media key, complete the following steps: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 244: Installing Memory
When two microprocessors are installed in the server, distribute the DIMMs between the two microprocessors to improve server performance. v The server supports a maximum of 16 single- or dual-rank DIMMs. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 245: Independent Channel Mode
v The maximum number of single-, dual-rank, ECC supported UDIMM the server supports is 12. v The memory controller has three registered DIMM channels per microprocessor (Channels 0, 1, and 2). Channels 0 and 1 support three DIMMS and Channel 2 supports two DIMMs.
Page 246: Memory Mirroring Mode
Channel 0 1, 2, 3, 9, 10, 11 Channel 1 4, 5, 6, 12, 13, 14 Channel 2 (not used in memory mirroring) 7, 8, 15, 16 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 247: Memory Sparing
The following illustration shows the memory connector layout that is associated with each microprocessor. For example, DIMM connectors 9, 10, 11, 12, 13, 14, 15, and 16 (DIMM connectors are shown underneath the boxes) are associated with microprocessor 2 socket (CPU2), and DIMM connectors 1, 2, 3, 4, 5, 6, 7, and 8 are associated with microprocessor 1 socket (CPU1).
Page 248: Removing A Memory Module
7. Remove the air baffle (see “Removing the air baffle” on page 212). 8. Locate the DIMM connectors on the system board (see “System board internal connectors” on page 15). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 249: Installing A Memory Module
Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently. 9. Move the DIMM retaining clips on the side of the DIMM connector to the open position by pressing the retaining clips away from the center of the DIMM connector.
Page 250 Enhance performance mode. The 1.35 V RDIMMs will function at 1.5 V The following notes describe the types of DIMMs that the server supports and other information that you must consider when you install DIMMs. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 251 1066, or 1333 MHz, PC3-10600R-999, registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
Page 252: Removing A Usb Embedded Hypervisor Flash Device
Removing a USB embedded hypervisor flash device To remove a hypervisor flash device, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 149. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 253 2. Turn off the server and peripheral devices and disconnect the power cords. 3. Remove the cover (see “Removing the left-side cover” on page 181). 4. Unlock the retention latch by pushing it down toward the system board. 5. Grasp the flash device and pull to remove it from the connector. 6.
Page 254: Installing A Usb Embedded Hypervisor Flash Device
2. Turn off the server and peripheral devices and disconnect the power cords. 3. Remove the cover (see “Removing the left-side cover” on page 181). 4. Rotate the adapter-retention brackets to the open position. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 255 5. Grasp the upgrade key and lift to remove it from connector on the ServeRAID adapter. 6. Close the rear adapter-retention bracket. Chapter 5. Removing and replacing server components...
Page 256: Installing An Optional Serveraid Adapter Advanced Feature Key
4. Rotate the adapter-retention brackets to the open position. 5. Align the upgrade key with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 257: Removing The Bezel
6. Close the rear adapter-retention bracket. 7. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 8. Lock the left-side cover. 9. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the bezel To remove the bezel, complete the following steps: 1.
Page 258 4. Press the retention tabs on each hinge assembly toward each other and pull the hinge assemblies out of the chassis. Note: You might need a flat-blade screwdriver to pry the hinge assemblies out of the chassis. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 259 Note: The bezel also disengages from the chassis hinges if you rotate the bezel beyond 180° or if excessive pressure is applied to the bezel. Do not be alarmed, because this is how the bezel was designed. The bezel is designed with breakaway hinges so that you can easily reattach it to the chassis.
Page 260: Installing The Bezel
Press in on the rear of the sliding hinge mount until it extends beyond the edge of the bezel, and hold it in place. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 261: Removing The Fan Cage Assembly
b. Align the sliding hinge mount with the hinge pin on the hinge assembly on the chassis. c. Press the sliding hinge mount against the hinge pin until the sliding hinge mount snaps onto the hinge pin. 4. Close the bezel. 5.
Page 262: Installing The Fan Cage Assembly
1. Align the guides on the fan cage with release latches on each side. 2. Push the fan cage assembly into the server until both release buttons click into place. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 263 Note: Make sure that the fan cage is fully seated in the server and that both of the release buttons click into place. 3. If you removed any full-length PCI adapters, install them (see “Installing an adapter” on page 215). 4.
Page 264: Removing An Optional Tape Drive
4. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 265 5. Disconnect the power and signal cables from the back of the tape drive. 6. Grasp the blue tabs on each side of the tape drive and press them inward while you pull the drive out of the server. 7. Note the location of the blue rails on the tape drive; then, remove the blue rails and save them for future use.
Page 266: Installing An Optional Tape Drive
Power Connects to converter tape drive cable Connects to optical power cable IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 267 Optical power cable SATA connector Power converter cable Tape drive 6. Connect one end of the tape drive signal cable to the tape drive and the other end to the connector on the system board. Route the cable through the plastic slots on the bottom of the chassis underneath the fan cage assembly.
Page 268: Removing The Usb Cable And Light Path Diagnostics Assembly
15. Disconnect the USB cable from the USB cable and light path diagnostics assembly: a. Rotate the USB cable and light path diagnostics assembly mounting bracket so that you are looking at the rear of the bracket. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 269 b. Squeeze the retaining clips on each side of the USB cable connector and pull the USB cable away from the mounting bracket. 16. If you are instructed to return the USB cable and light path diagnostics assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 270: Installing The Usb Cable And Light Path Diagnostics Assembly
274). 10. Install the bezel (see “Installing the bezel” on page 242). 11. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 271 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Chapter 5. Removing and replacing server components...
Page 272: Removing A 2.5-Inch Disk Drive Backplane
When the backplane is clear of the drive-cage retention tabs, remove it from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 273 12. If you are removing another SAS backplane, repeat steps 10 on page 254 and 11 on page 254 to remove the remaining backplane. 13. If you are instructed to return the 2.5-inch hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 274: Installing A 2.5-Inch Disk Drive Backplane
11. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 275: Removing The 3.5-Inch Hot-Swap Hard Disk Drive Backplane
Removing the 3.5-inch hot-swap hard disk drive backplane To remove the 3.5-inch hot-swap hard disk drive backplane from both the upper and bottom 3.5-inch disk drive cages, complete the following steps. 1. Read the safety information that begins on page viiand “Installation guidelines” on page 149.
Page 276 13. If you are instructed to return the 3.5-inch hot-swap hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 277: Installing The 3.5-Inch Hard Disk Drive Backplane
Installing the 3.5-inch hard disk drive backplane To install the 3.5-inch hard disk drive backplane on both the upper and bottom 3.5-inch disk drive cages, complete the following steps. 1. Insert the bottom tabs of the 3.5–inch hard disk drive backplane onto the lower lip of the drive cage.
Page 278 9. Install the left-side cover (see “Installing the left-side cover” on page 181). 10. Lock the left-side cover. 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 279: Removing The Simple-Swap Backplate
Removing the simple-swap backplate To remove the simple-swap backplate, complete the following steps. 1. Read the safety information that begins on page viiand “Installation guidelines” on page 149. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 280 13. Remove the simple-swap backplate and set it aside. 14. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 281: Installing The Simple-Swap Backplate
Installing the simple-swap backplate To install the simple-swap backplate, complete the following steps. 1. Insert the bottom tabs of the replacement simple-swap backplate onto the slots on the lower lip of the drive cage. 2. Rotate the simple-swap backplate toward the drive cage (make sure to align it with the locator pin) until it locks in place in the retaining tabs of the spring-release latch on the drive cage.
Page 282 9. Install the left-side cover (see “Installing the left-side cover” on page 181). 10. Lock the left-side cover. 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 283: Removing The 2.5-Inch Disk Drive Cage
Removing the 2.5-inch disk drive cage To remove the 2.5-inch hard disk drive cage, complete the following steps. 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 284 14. If you are instructed to return the 2.5-inch disk drive cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 285: Installing The 2.5-Inch Disk Drive Cage
Installing the 2.5-inch disk drive cage To install a 2.5-inch hard disk drive cage, complete the following steps: 1. Touch the static-protective package that contains the 2.5-inch disk drive cage to any unpainted metal surface on the server; then, remove the drive cage from the package.
Page 286: Removing And Replacing Frus
9. Turn the server upright and open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 287 10. Remove all of the disk drives from the 3.5-inch disk drive cage (see “Removing a 3.5-inch hot-swap hard disk drive” on page 190). 11. Disconnect the cables from the 3.5-inch disk drive backplane. 12. Disconnect the UltraSlim DVD drive cables from the system board if any. 13.
Page 288: Installing The Upper 3.5-Inch Disk Drive Cage
Note: Pull the power and signal cables of the UltraSlim DVD drive into the upper opening of the server first. Make sure the cables are not stuck when you slide the disk drive cage into the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 289 8. Align the holes in the edge of 3.5-inch disk drive cage with the holes in the edge of the server rack. 9. Insert the screws to secure the 3.5-inch disk drive cage in place. 10. Install any hot-swap hard disk drives that were removed from the drive cage (see “Installing a 3.5-inch hot-swap hard disk drive”...
Page 290: Turning The Stabilizing Feet
In some cases, you might need a screwdriver to press in on the clips. Feet 3. Reinstall the feet in the opposite location, with the tab on the feet extending beyond the edge of the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 291: Removing A Hot-Swap Power Supply
Removing a hot-swap power supply If you install or remove a hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Page 292: Installing A Hot-Swap Power Supply
To install a hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 293 Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.
Page 294: Removing The Power-Supply Cage
6. Rotate the power-supply cage to its open position (see “Opening the power-supply cage” on page 154). 7. Remove the air baffle (see “Removing the air baffle” on page 212). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 295 8. Remove the power cable shield: a. Note how the power-supply cage cables are routed behind the power cable shield. b. Press down on the power cable shield retention latch. c. Slide the power cable shield toward the front of the server to disengage the locating tabs;...
Page 296: Installing The Power-Supply Cage
3. Move the hinge inside the server chassis and align the screw holes with the holes in the chassis. 4. Secure the power-supply cage to the chassis, using three screws. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 297 5. Connect the power-supply cage cables and install the power cable shield: a. Route the system power and ADV power cables behind the power cable shield as shown in the illustration; then, connect the cables to the system board (see “System board internal connectors” on page 15). b.
Page 298 9. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 10. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 299: Removing An Extender Card
Removing an extender card To remove an extender card, complete the following steps: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 151. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 300 8. Pull the extender card out of the system board connector. 9. If you are instructed to return the extender card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 301: Installing An Extender Card
Installing an extender card To install an extender card, complete the following steps: 1. Touch the static-protective package that contains the extender card to any unpainted metal surface on the server; then, remove the extender card from the package. 2. Align the extender card with its connector on the system board; then, slide the extender card into the connector.
Page 302: Removing A Microprocessor And Heat Sink
See “Thermal grease” on page 291 for more information. 9. Lift the microprocessor-release latch to the fully open position (approximately 135° angle); then, lift the bracket frame and remove the microprocessor from the socket. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 303 10. If you are removing microprocessor 2, remove the voltage regulator module (VRM) from the connector next to microprocessor socket 2. a. Open the retaining clips on each end of the VRM connector. b. Pull the VRM out of the connector. 11.
Page 304: Installing A Microprocessor And Heat Sink
Some models support dual-core processors and quad-core processors. Do not use dual-core processors and quad-core processors in the same server. Install all dual-core or all quad-core processors in the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 305 To install a microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. 2. Open the microprocessor socket by pressing down on the end of the release lever, moving it to the side, and slowly releasing it to the open (up) position.
Page 306 5. Close the microprocessor bracket frame and hold it down; then, close the microprocessor retention latch and lock it securely in place. 6. Install a heat sink on the microprocessor. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 307 Touching the thermal grease will contaminate it. If the thermal grease is contaminated, call IBM service to request a replacement thermal grease kit. For information about installing the replacement thermal grease, see “Thermal grease” on page 291.
Page 308 11. Install and lock the left-side cover (see “Installing the left-side cover” on page 181). 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 309: Thermal Grease
Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: 1.
Page 310: Removing A Heat-Sink Retention Module
10. If you are instructed to return the heat-sink retention module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 311: Installing A Heat-Sink Retention Module
Installing a heat-sink retention module Alignment triangle To install a heat-sink retention module, complete the following steps: 1. Place the heat-sink retention module in the microprocessor location on the system board. 2. Using a Phillips screwdriver, install the four screws that secure the module to the system board.
Page 312: Removing A Microprocessor Retention Module
10. If you are instructed to return the microprocessor retention module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 313: Installing A Microprocessor Retention Module
Installing a microprocessor retention module To install a microprocessor retention module, complete the following steps: 1. Orient the triangle-shaped indicator on one corner of the microprocessor retention module to the corresponding alignment triangle on the system board; then, place the retention module on the system board. 2.
Page 314: Removing The System Board
The cable sockets on the system board are fragile. Any damage to the cable sockets may require replacing the system board. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 315 10. Remove any of the following components that are installed on the system board and put them in a safe, static-protective place: v Adapters (see “Removing an adapter” on page 214). v Extender card (see “Removing an extender card” on page 281). v DIMMs (see “Removing a memory module”...
Page 316: Installing The System Board
5. Reconnect any cables to the system board that you disconnected during removal (see “System board internal connectors” on page 15 and “Internal cable routing and connectors” on page 164). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 317 6. Install the fan cage assembly (see “Installing the fan cage assembly” on page 244). 7. Install the air baffle (see “Installing the air baffle” on page 213). 8. Return the power-supply cage to its closed position (see “Closing the power-supply cage”...
Page 318 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 319: Chapter 6. Configuration Information And Instructions
“Using the Setup utility” on page 303. v Boot Selection Menu program The Boot Selection Menu program is part of the IBM System x Server Firmware. Use it to override the startup sequence that is set in the Setup utility and temporarily assign a device to be first in the startup sequence.
Page 320: Updating The Firmware
4. Click System x3400 M3 to display the matrix of downloadable files for the server. Download the latest firmware for the server; then, install the firmware, using the instructions that are included with the downloaded files. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 321: Using The Setup Utility
CD image. v IBM System x Server Firmware code is stored in ROM on the system board. v IMM firmware is stored in ROM on the IMM on the system board.
Page 322 Select this choice to view or set the POST loader watchdog timer value. - Reboot System on NMI Enable or disable restarting the system whenever a nonmaskable interrupt (NMI) occurs. Enabled is the default. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 323 - Commands on USB Interface Preference Select this choice to enable or disable the Ethernet over USB interface on IMM. - Network Configuration Select this choice to view the system management network interface port, the IMM MAC address, the current IMM IP address, and host name; define the static IMM IP address, subnet mask, and gateway address;...
Page 324: Passwords
A system administrator who types the administrator password has access to the full Setup utility menu; the system administrator can give the user authority to set, IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 325: Administrator Password
change, and delete the power-on password. A user who types the power-on password has access to only the limited Setup utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.
Page 326: Using The Boot Selection Menu Program
Setup utility. Starting the backup server firmware The system board contains a backup copy area for the IBM System x Server Firmware (server firmware). This is a secondary copy of server firmware that you update only during the process of updating server firmware. If the primary copy of the server firmware becomes damaged, use this backup copy.
Page 327: Serverguide Features
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 328: Typical Operating-System Installation
The default settings for the Power Policy option are set by the IMM. To change the Power Policy option to the default settings, complete the following steps: 1. Turn on the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 329: Using The Integrated Management Module
Note: Approximately 20 seconds after the server is connected to AC power, the power-control button becomes active. 2. When the prompt <F1> Setup is displayed, press F1. If you have set an administrator password, you must type the administrator password to access the full Setup utility menu.
Page 330: Using The Embedded Hypervisor
4. Select Add Boot Option; then, select Embedded Hypervisor. Press Enter, and then select Esc. 5. Select Change Boot Order and then select Commit Changes; then, press Enter. 6. Select Save Settings and then select Exit Setup. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 331: Using The Remote Presence Capability And Blue-Screen Capture
Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM). When the optional IBM Virtual Media Key is installed in the server, it activates the remote presence functions. The virtual media key is required to enable the integrated remote presence and blue-screen capture features.
Page 332: Obtaining The Ip Address For The Web Interface Access
4. Click Continue to start the session. The System Health page provides a quick view of the system status. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 333: Enabling The Broadcom Gigabit Ethernet Utility
To find updated information about configuring the controllers, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 334: Starting The Lsi Configuration Utility Program
You must replace the system board. When you have finished changing settings, press Esc to exit from the program; select Save to save the settings that you have changed. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 335: Formatting A Hard Disk Drive
8. Exit the Setup utility. IBM Advanced Settings Utility The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying UEFI settings. Use the ASU program online or out-of-band to modify UEFI settings from the command line without the need to restart the server to access the Setup utility.
Page 336: Updating Ibm Systems Director
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 337: Updating The Universal Unique Identifier (Uuid)
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
Page 338 Advanced Settings Utility (ASU). g. In the next window under Related Information, click the Advanced Settings Utility link. v Remote LAN access, type the command: IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 339: Updating The Dmi/Smbios Data
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
Page 340 The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 341 Note: If you do not specify any of these parameters, ASU will use the default values. When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method, ASU will automatically use the following unauthenticated KCS access method. The following commands are examples of using the userid and password default values and not using the default values: Examples that do not use the userid and password default values:...
Page 342 Tools Center Web site at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 5. Restart the server. IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 343: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 344: Software Service And Support
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 345: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 346: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 347: Particulate Contamination
If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of server or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 348: Telecommunication Regulatory Statement
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 349: European Union Emc Directive Conformance Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 350: Vcci Class A Statement
(JEITA) statement Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korean Class A warning statement IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 351: Russia Electromagnetic Interference (Emi) Class A Statement
Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B. Notices...
Page 352 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 353: Index
239 power supply 274 blue-screen capture feature power-supply cage 154, 156 overview 313 rear adapter-retention bracket 219 boot selection menu program, using 308 voltage regulator module 224 CRUs, removing air baffle 212 battery 160 © Copyright IBM Corp. 2014...
Page 354 199 removing 197 error symptoms 75 fan cage DVD drive assembly, installing 244 activity LED 10 assembly, removing 243 eject button 10 FCC Class A notice 330 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 355 77 3.5-inch drive cage 270 adapter 215 extender card 283 heat-sink retention module 293 IBM Advanced Settings Utility, overview 317 microprocessor 286 IBM Support Line 326 microprocessor retention module 295 IBM Systems Director, updating 318 operator information panel assembly 222...
Page 356 134 system event message 37 opening LSI Configuration Utility power-supply cage 154 overview 315 operating system installation starting 316 with ServerGuide 310 without ServerGuide 310 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 357 operator information panel problems (continued) assembly, installing 222 hypervisor flash device 77 assembly, removing 220 IMM 37 cable routing 168 intermittent 78 LEDs 90 memory 80 optical drive power cable routing 164 microprocessor 82 optional device problems 85 monitor 83 ordering consumable parts 145 mouse 78 out-of-band method...
Page 358 United States electronic emission Class A notice 330 installing 263 United States FCC Class A notice 330 removing 261 Universal Serial Bus (USB) problems 89 size 8 UpdateXpress 3 slots 7 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 359 302 IBM Systems Director 318 server configuration 301 port problems 89 USB cable and light path diagnostics assembly installing 252 removing 250 USB connectors front 10 rear 12 using boot selection menu program 308 embedded hypervisor 312 LSI Configuration Utility 315...
Page 360 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide...
Page 362 Part Number: 00KC028 Printed in USA (1P) P/N: 00KC028...

This manual is also suitable for:

7379 System x3400 m3

IBM 7378 Problem Determination And Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, System X3400 M3 Types 7378 and 7379

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM 7378

Summary of Contents for IBM 7378