Solid color pages
These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
T
HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced.
For more information, contact Customer Support.
Streaked vertical lines
These are possible solutions. Try one or more of the following:
T
HE TONER IS SMEARED
Select another tray or feeder to feed paper for the job:
•
From the printer control panel, select the Default Source from the Paper Menu.
•
For Windows users, select the paper source from Print Properties.
•
For Macintosh users, select the paper source from the Print dialog and pop-up menus.
T
HE PRINT CARTRIDGE IS DEFECTIVE
Replace the print cartridge.
T
HE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Troubleshooting
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