Limited Warranty; If You Need Assistance - Dish Network SoloDVR ViP 612 User Manual

Appendix

Limited Warranty

L W
IMITED
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for
warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of
warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
EchoStar Technologies Corporation and its affiliated companies ("EchoStar") warrant this system against defects in
materials or workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the
equipment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor.
EchoStar warrants any such work done against defects in materials or workmanship for the remaining
portion of the original warranty period.
• Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge,
new or e-manufactured parts in exchange for parts determined to be defective subject to the limitations of
this warranty. EchoStar warrants any such replacement parts against defects in materials or workmanship
for the remaining part of the original warranty period. Note: "Parts" means items included in this package,
which may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting hardware.
It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will be warranted
under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer
electronic devices, remote control batteries, signal reception problems, loss of use of the system, or
unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line
surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by
other than authorized factory service, use of accessories not recommended by the receiver manufacturer,
negligence, commercial or institutional use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling,
removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner
prescribed, nor equipment purchased, serviced, or operated outside the continental United States of
America.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR
SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE
PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS
LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO
REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO
HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF
ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE
VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.

If You Need Assistance

1
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your
customer account number, the receiver conditional access number, or the receiver model number ready.
Display the Important System Information menu to find these numbers.
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ARRANTY