Troubleshooting; Troubleshooting Your Digia Ii - GE Security DIGIA II User Manual

32 Digia II
User Manual

Troubleshooting

This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE product and offers technical support contacts in case you need assistance. (See
Contacting technical support

Troubleshooting your Digia II

• I cannot log onto Digia II main menu.
1. Make sure you are using the correct admin passcode (default: 4444) or user passcode (default: 1234).
Note: The admin passcode will grant you access to all of the menus and allow you to configure all of the options. The
user passcode will only allow you access to the search, export, display, and information menus.
2. If the default passcodes do not work, try 1111.
3. If no passcodes work, contact technical support. Once you have access to the menus, set the admin
passcode and user passcode.
• I cannot upgrade the firmware on my Digia II.
When downloading the firmware files, Windows may add a .dat file extension, or another file extension,
depending on your version of Windows. It does this because Windows does not recognize the file type. If
this happens, the firmware upgrade process will not work. To solve this, simply edit the file name of the
firmeware upgrade file and remove the .dat file extension.
Also, make sure there is enough room on the USB device. The firmware upgrade process requires
approximately 5 MB of free space.
• I cannot record at 30 fps.
The unit supports up to 30 fps recording at D1 resolution, 60 fps recording at 2CIF resolution, and 120 fps
recording at CIF resolution. The unit distributes these frames across all the enabled channels evenly (when
the recording mode is set to continuous, schedule, or alarms) so that if you are recording at 2CIF (60 fps)
with four channels enabled, each channel will be capable of recording up to 15 fps. By default, all channels
are enabled and recording at 2CIF resolution. If you have a 4 channel unit, you can either:
• Disable two of the four channels to be able to record at 30 fps on any channel at the default
resolution of 2CIF; or,
• Change the recording resolution from 2CIF to CIF.
If you decide to record at D1 resolution on that same four channel unit, then you will need to disable three
of the four channels to be able to record at 30 fps.
• My USB device is not recognized by the Digia II.
When you export video, you should insert the USB device into the USB port prior to the final step. This
provides time for the Digia II to recognize the device. Some devices may not be compatible. Try a
different brand, or contact technical support.
• I want to export video to a CD-RW or DVD-RW drive.
The Digia II supports external optical burners via the USB 2.0 port. Check
technical support for the latest list of compatible optical drives.
on page 34.)
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