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User’s Guide User’s Guide Read this guide first. Please read this guide before operating this equipment. After you finish reading this guide, store it in a safe place for future reference.
Customer support ........ v dialing numbers and names ..2-12 Important safety instructions ....vi Users in Canada ......... viii 3 DOCUMENTS AND Pre-Installation Requirements for Canon PAPER Facsimile Equipment ........viii Notice ..............viii Preparing documents ....... 3-1 For Canadian Users ..........ix Types of documents you can scan ....
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Table of Contents Delayed sending ......5-10 Doc. memory list ..........7-7 Sending other documents while the fax is TX (Transmission) report ........7-7 set for delayed sending ......5-11 RX (Reception) report ......... 7-7 Canceling delayed sending ......5-11 Multi TX/RX (Transaction) report .....
Chapter 8. If you cannot solve the problem or if you think your fax needs servicing, contact your local authorized Canon dealer or the Canon help line.
• Do not allow small objects (such as pins, paper clips, or staples) to fall into the fax. If something does fall into the fax, unplug it immediately and contact your local authorized Canon dealer or the Canon help line.
If you notice anything unusual (smoke, strange odors, noises) around the fax, unplug it immediately. Contact your local authorized Canon dealer or the Canon help line. • Do not allow anything to rest on the power cord, and do not place the fax where the cord will be walked on.
IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards [e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones]. A dedicated extension off a PBX machine without “Camp On” signal is also permissible with your machine. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
24 HOURS A DAY, SEVEN DAYS A WEEK For Canadian Users ___________________________ Canon Canada Inc., offers a full range of customer technical support* options: • For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canon.ca) •...
You should also have the followings: • Power cord • Telephone line cord • Documentation • Warranty • Destination labels If any of these items are damaged or missing, contact your local authorized Canon dealer or the Canon help line immediately.
Removing the shipping materials _____________ Remove the shipping tapes q from the top of the fax and the protective piece w . Open the printer cover by gently pulling it towards you. Remove the shipping tapes q and the protective pieces w. Close the printer cover until it locks into place.
Assembling the fax Attaching components _______________________ For user convenience, the destination labels provided with your fax (in some countries) should be fitted over the one-touch speed dialing buttons on the left of the operation panel. Insert the tabs on the multi- purpose tray into the slots on the fax.
Making connections Connecting the telephone line and external devices _______________________________________ There are three jacks on the left side of the fax for connection of the following: Optional handset Extension phone (a telephone that you may wish to have away from the fax to use at a different location) or answering machine Telephone line...
Connect an extension phone or answering machine to the t jack. • Due to the range of specifications, Canon cannot guarantee that all answering machines will be compatible with your fax. • If you have connected an external device to your fax, be sure to select the correct receive mode (see Chapter 6).
Loading paper Paper guidelines ______________________________ • Be sure to load paper of the correct size, weight, and quantity recommended for your fax (see pp. 3-1, S-1). • Store all paper wrapped and on a flat surface until ready to use. Keep opened packs in their original packaging, in a cool, dry location.
Loading paper in the multi-purpose tray ______ If necessary, remove the document tray when loading paper. Move the paper guide to the left. Fan a stack of paper, then tap the edge of the stack on a flat surface to even the stack. Insert the stack into the multi-purpose tray q, and align the right edge of the stack with the right side of the multi-purpose tray.
For information on replacing the BJ cartridge, see p. 8-6. Guidelines ____________________________________ • Use only a Canon BX-3 Black BJ cartridge in your fax. • Store BJ cartridges at room temperature. • When the BJ cartridge print head is left exposed, it easily dries out and becomes unusable. To avoid this, keep the followings: –...
Installing the BJ cartridge in your fax ________ When there is no BJ cartridge installed in your fax, PUT IN CARTRIDGE is displayed on the LCD. Make sure the fax is plugged in. Load the paper in the multi-purpose tray. Open the printer cover by gently pulling it towards you (see p.
Align the slot in the cartridge with the yellow post in the fax, and with the label facing outwards, insert the BJ cartridge into the cartridge holder. Lower the cartridge lock lever until you hear a click to lock the cartridge in place. The yellow post (BJ cartridge guide) should be visible through the slot.
PREPARING TO USE YOUR FAX Main components of your fax Document tray Multi-purpose tray Document guide Operation panel Printer cover Cartridge holder Document release button...
Fax controls - the operation panel Report Cleaning Send Options Redial/ Coded Dial/ Pause Directory Space Clear Start/ Copy Polling Ink Saver Hook Stop Receive Mode Resolution Function One-touch speed Numeric buttons See next pege for buttons on dialing/Special the operation panel. function buttons (see below) Report button (see p.
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Scroll/Cursor buttons (see pp. 2-5, 7-1) Redial/ Pause Redial/Pause button (see pp. 5-7, 5-8) Redial/ Coded Dial/ Pause Directory Coded Dial/ Directory Coded Dial/Directory button (see pp. 5-5, 5-6) Start/ Copy Hook Stop Stop button Start/Copy button Hook button (see p. 5-4)
Guidelines for entering numbers, letters, and symbols When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the letter you want. Button Letter Mode (:A) Number Mode (:1) WXYZ OPER...
Use [3] or [4] to move the cursor under the incorrect letter. CANEN Use the numeric buttons to enter the correct letter over the incorrect letter. CANON When you have finished making corrections, press [Start/Copy] to register your new entry.
Setting the TEL LINE TYPE Before using your fax, make sure it is set for the telephone line type of your telephone system. If you are unsure of your telephone line type, check with your local telephone company. See pp. 2-2, 2-3 for the buttons on the operation panel. Press [Function].
The illustration below shows a sample document with the identifying information. 12/27/2002 10:12 FAX 123 4567 CANON CANON CANADA The page number THE SLEREXE COMPANY LIMITED SAPORS LANE•BOOLE•DORSET•BH25 8ER TELEPHONE BOOLE (945 13) 51617 – FAX 123456 Our Ref.
You can enter a plus sign (+) or space to make your number easier to read. To enter a plus sign (+), press [#]. TEL= 123 xxxx Press [Start/Copy] twice. Enter your name (up to 16 letters) using the numeric buttons (see p. 2-4). CANON Press [Start/Copy]. Press [Stop]. Registration ends and the fax returns to standby mode.
Setting the daylight saving time ______________ Some countries adopt the daylight saving time system that shifts the clock time ahead or back according to the change in seasons. You can select if the time information in your fax changes to match your country’s daylight saving time system and set the day and time when the daylight saving time begins and ends.
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Use [3] or [4] to select the week in which the daylight saving time starts. Press [Start/Copy]. WEEK Use [3] or [4] to select DAY. Press [Start/Copy]. SUNDAY 10 Use [3] or [4] to select the day of the week on which the daylight saving time starts. Press [Start/Copy].
Press [Start/Copy] to register the number. Enter the party’s name (up to 16 letters) using the numeric buttons (see p. 2-4). CANON Press [Start/Copy] to register the name. To assign additional one-touch speed dialing numbers, start from step 4 .
Registering coded speed dialing numbers and names Use coded speed dialing to dial a fax number at the press of three buttons. A fax/telephone number up to 50 digits can be registered under each two-digit speed dialing code (01-50) and you can register up to 50 locations.
DOCUMENTS AND PAPER Preparing documents Types of documents you can scan ____________ Size The fax can scan standard letter, A4, or legal-size documents. Scanned area The actual area scanned by the fax is shown below. 0.12 ±0.12 in. (3.0 ±3.0 mm) LTR/LGL 0.08 ±0.08 in.
Loading documents Adjust the document guide to the width of the document, and gently insert the top of the document face up into the document tray until you hear a beep. • For a multipage document, the pages are fed one by one from the top of the stack. •...
Paper requirements You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing. Be sure to test paper before purchasing large quantities.
MAKING COPIES Copying documents One of the convenient features of the fax is its ability to make high quality copies. You can make up to 99 copies of one document at a time. If you make copies of multiple documents at a time, the number of pages the fax can scan into memory varies depending on the scanning resolutions (see p.
SENDING DOCUMENTS Preparing to send a document Before you send a document, see Chapter 3: DOCUMENTS AND PAPER. Adjusting the quality of your documents _____ Setting the scanning resolution Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
Sending methods _____________________________ Direct sending (see below) Memory sending (see p. 5-3) Manual sending (see p. 5-4) Dialing methods ______________________________ There are several methods of dialing the receiving party’s number, depending on how your fax is set up. Regular dialing One-touch speed dialing (see p.
Memory sending ______________________________ The fax normally uses direct sending to send your document, but you can send it with memory sending (see below). In this case, the fax quickly scans the document into memory. Then it sends the document from memory. This means you do not have to wait for the fax to finish sending before you can retrieve your original document.
Manual sending _______________________________ If you would like to first speak with the person you are sending the document to, use manual sending. You need to connect the optional handset or extension phone to the fax for manual sending. Load the document face up into the document tray. See Loading documents, p.
Canceling sending Press [Stop]. When you cancel sending, you may need to press [Start/Copy] for a few seconds, then the fax will feed out the document. Automatic dialing Sending a document using one-touch speed dialing or coded speed dialing numbers ______ To use this feature you must first register numbers for one-touch speed dialing (see p.
DIRECTORY DIAL Press a numeric button to enter the first letter of the name of the party you are searching for. A01 Canon CANADA Press [3] or [4] to display the other names and numbers registered for the button letter group.
Special dialing Long-distance dialing _________________________ When you register a long-distance number, you may have to insert a pause within or after the number. For long-distance dialing, the location and length of the pause may differ depending on the telephone system. To enter a pause, press [Redial/Pause]. A pause within a number is 2 seconds long.
Redialing when the line is busy There are two methods of redialing: manual redialing and automatic redialing. This section explains these two methods. Manual redialing ______________________________ Press [Redial/Pause] to dial the last number you dialed with the numeric buttons. (This starts redialing regardless of whether automatic redialing is enabled.) Canceling manual redialing To cancel manual redialing, press [Stop].
Setting the options for automatic redialing You can set the following options for automatic redialing: • Whether or not the fax redials automatically. • The number of times the fax attempts to redial. • The time interval between redialing attempts. Press [Function].
Delayed sending Your fax can send a document automatically at a preset time. This allows you to take advantage of lower late-night long-distance rates offered by some telephone companies. The fax can only register one preset sending operation at a time. Load the document face up into the document tray.
Sending other documents while the fax is set for delayed sending ___________________________ You can send, receive, and copy other documents even when the fax is set for sending at a preset time. To send or copy other documents after setting the fax for delayed sending, simply send or copy using any other sending procedure in this guide.
Sequential broadcasting Sending a document to more than one location __________________________________ Sequential broadcasting sends one document to more than one location. You can send to a total of 60 locations as follows: • One-touch speed dialing 9 locations • Coded speed dialing 50 locations •...
Documents stored in memory Printing a list of documents in memory ______ Your fax can print a list of documents stored in memory, along with the transaction number (TX/ RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it.
Press [:] to print the first page only, or press [#] to print all pages of the document. The fax prints the document. Deleting a document from memory __________ Press [Function]. Use [3] or [4] to select MEMORY REFERENCE. Press [Start/Copy]. DOC.
RECEIVING DOCUMENTS Different ways to receive a document Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below. Receive Mode Main Use Operation Requirements Details FAX/TEL AUTO Fax/Tel Automatically switches Optional handset or p.
Setting the receive mode Once you have decided which mode is suitable for your needs, set the mode by pressing [Receive Mode]. Press [Receive Mode]. Every time you press [Receive Mode], the mode changes cyclically. Press [Start/Copy]. The fax returns to standby mode. Receiving both documents and telephone calls automatically: Fax/Tel mode _____________ If you set Fax/Tel mode, you can control precisely how the fax handles incoming calls by...
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Press [Start/Copy]. 8SEC Use the numeric buttons to enter the time the fax waits before ringing when it receives a call. You can select from 0 to 30 seconds (see p. 7-4). Press [Start/Copy] twice. 15SEC Use the numeric buttons to enter the time the fax rings while waiting for someone to pick up the handset.
Receiving documents manually: MANUAL MODE _________________________________________ Check that Manual is displayed on the LCD (see p. 6-2). 12/20 Manual Check that the optional handset or extension phone is connected to the fax (see p. 1-4). When you hear the handset or extension phone rings, pick up the handset. If you hear a person’s voice: Start your conversation.
Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD ____________ DRPD service assigns two or more telephone numbers with distinctive ring patterns to a single telephone line, allowing you to have both a fax number(s) and a telephone number(s) using only one telephone line.
• Before attempting to poll a fax machine, make sure that the other fax machine supports polling. • If the other party is using a Canon fax machine which has the Polling ID function, ask them to set the Polling ID of their fax machine to 255 (11111111 binary number).
Press [Function]. Press [Polling]. Press [Start/Copy]. Dial the fax number of the fax machine you wish to poll. Use one of the dialing methods described on page 5-2. TEL= 3456xxxx Press [Start/Copy]. Your fax begins receiving the document. Canceling receiving Press [Stop].
SETTINGS AND ACTIVITY REPORTS Selecting a menu The USER SETTINGS, REPORT SETTINGS, TX SETTINGS, RX SETTINGS, PRINTER SETTINGS, and SYSTEM SETTINGS menus allow you to customize the way your fax works. Each menu contains settings that control different functions of your fax. Press [Function].
USER SETTINGS Name Description Settings Set the date and time (24-hour clock) using the numeric – DATE & TIME buttons. Enter your fax number using the numeric buttons. – UNIT TELEPHONE # This is the name that appears at the top of each fax page –...
REPORT SETTINGS Name Description Settings Enable/disable automatic printing of the transmission OUTPUT NO/ TX REPORT report. OUTPUT YES/ OUTPUT NO: Turn off the transmission report feature. PRINT ERROR ONLY OUTPUT YES: Set the fax to print a transmission report every time you send a document. PRINT ERROR ONLY: Print only when an error occurs during sending.
RX SETTINGS Name Description Settings Enable/disable error correction during reception. ON/OFF ECM RX FAX/TEL AUTO SW Enable/disable FAX/TEL switchover. This feature is used to – answer calls, and if no fax tone is detected, the fax rings to alert you of an incoming call. Set the duration that the fax listens for a fax tone before 8 seconds (0 to 30) RING START TIME...
SYSTEM SETTINGS Name Description Settings Enable/disable auto test printing whenever the BJ cartridge ON/OFF AUTO TEST PRINT is replaced. DATE SETUP Set the date format. MM/DD/YYYY DD/MM YYYY YYYY MM/DD DISPLAY LANGUAGE Set the language of the LCD messages. ENGLISH/FRENCH/ SPANISH/PORTUGUESE Set the speed at which the fax starts transmitting.
Activity reports Your fax keeps track of most of its sending and receiving operations. These operations can be printed out in the form of activity reports that can help you check the dates and times of fax transmissions and whether or not each transaction was successful. How to print a report _________________________ Depending on the type of report, you can have the fax print the report automatically, or you can print it directly.
Activity report ________________________________ Summarizes the information for the sending and receiving activities of your fax after 20 transactions. For automatic printing, see ACTIVITY REPORT, p. 7-3. Transactions in an activity report are listed chronologically. One-touch speed dialing list __________________ Lists the numbers and names registered under one-touch speed dialing buttons. Coded speed dialing list ______________________ Lists the numbers and names registered under coded speed dialing codes.
SOLUTIONS TO COMMON PROBLEMS Clearing jams Jams in the document tray ___________________ When a document jams or misfeeds in the document tray, open the printer cover and see FIG. 1 inside the cover. If the fax does not feed out the document after you press [Start/Copy] for a few seconds, follow the procedures below to remove the document.
Jams in the multi-purpose tray _______________ If paper jams in the multi-purpose tray, CLEAR PAPER JAM is displayed on the LCD. If necessary, remove the document tray when clearing paper jams. You do not need to unplug the fax when clearing paper jams. Remove the paper stack from the multi-purpose tray.
Periodic cleaning Your fax requires little periodic maintenance. This section describes the necessary cleaning procedures for the fax. Please note the following before cleaning: • Be sure to disconnect the power cord before cleaning the fax. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord (see p.
When you are finished, close the printer cover. Be sure to close the printer cover until it locks into place. Reconnect the power cord. Cleaning the scanner components • If the scanner components are dirty, the documents you send or copy will also be dirty. •...
Testing and cleaning the BJ cartridge print head __________________________________________ The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your fax is equipped with a print head cleaning function that does this.
Cleaning the BJ cartridge print head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly (see p. 8-5). If the pattern is broken or missing, clean the BJ cartridge print head. •...
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• Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables. You may want to place it in a plastic bag to keep any residual ink from spilling. • Spilled ink can stain any surface; protect yourself and your work area. Remove the new BJ cartridge from its package, then remove the orange protective cap q and tape w.
Troubleshooting Paper feeding problems ______________________ Paper does not load. The multi-purpose tray may contain too many sheets. • Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P) (see p. 1-6). Paper may not be loaded correctly. •...
Faxing problems ______________________________ Sending problems You cannot send a document. The BJ cartridge may not be installed properly. • Make sure the BJ cartridge is installed properly. Do not remove a used BJ cartridge except to replace it with a new one. The fax may have overheated.
Cannot send using Error Correction Mode (ECM). The receiving party’s fax machine may not support ECM. • If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. •...
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The fax does not switch automatically between telephone and fax reception. The fax may not be set to switch automatically between telephone and fax reception. • For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/Tel mode), DRPD, or ANS.MACHINE MODE (see Chapter 6).
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Fax does not print. The BJ cartridge may not be installed properly. • Make sure the BJ cartridge is installed properly (see p. 1-8). • Be sure to remove the orange protective tape from the BJ cartridge before you install it (see p.
Print quality problems ________________________ The print quality is not what you expect; print is not clear, is splashed, has missing dots or white streaks. The paper you are using may not be supported by the fax. • Make sure you are using the recommended paper (see p. 3-3). You may be printing on the wrong side of the paper.
Copying problems ____________________________ The fax does not make a copy. The BJ cartridge may need to be replaced. • Determine if the problem is with the BJ cartridge and replace if necessary (see p. 8-6). The document may not have been loaded correctly into the document tray. •...
LCD messages The following messages are displayed on the LCD when the fax is performing a function or encounters an error. The error code appears in the activity report (see p. 7-7). Message Cause Action AUTO REDIAL The fax is waiting to redial Wait for the fax to the receiving number automatically redial the...
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(see p. 8-6). The waste ink tank (which Contact your local authorized holds the ink used for print Canon dealer or the Canon head cleaning) may be full. help line to have the waste ink tank replaced immediately.
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Message Cause Action CLEAR PAPER JAM There is a paper jam. Clear the paper jam (see p. 8-1) and reload paper in the multi- purpose tray. Press [Stop]. DATA ERROR An error has occurred and all Press [Start/Copy], then re- one-touch speed dialing, register the data (see Chapter 2).
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Message Cause Action REC’D IN MEMORY The fax received the Load paper in the multi- document in memory purpose tray (see p. 1-7), because paper or ink ran out, replace the BJ cartridge (see a paper jam occurred, or the p.
In case of a power failure The user data settings and registered data for one-touch speed dialing and coded speed dialing are saved during a power failure using a built-in battery. However, documents stored in the fax memory will be deleted. If a power failure occurs or the power is turned off, the fax will automatically print a memory clear report as soon as the power is turned on or the power is restored.
Up to 50 letter-size pages* (standard resolution) Auto dial functions: One-touch speed dialing (Registration for 9 numbers) Coded speed dialing (Registration for 50 numbers) Ink cartridge: Canon BX-3 Black BJ cartridge Power source: 120 V/60 Hz Power consumption: Standby: Approx. 4.4 W Operation: Approx.
Index t (extension phone) jack 1-5 Buttons 2-2, 2-3 (See also Coded speed dialing h (optional handset) jack 1-4 individual button names) description 2-12 L (telephone line) jack 1-4 cursor 2-3, 2-5 list (See Coded speed dialing numeric 2-2, 2-4 list) one-touch speed dialing 2-2 registering numbers and...
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Index Deleting tray 1-1, 2-1 document from memory type 3-1 5-14 DRPD General problems 8-14 Dialing description 6-1 Guide automatic 5-5 setting 6-5 document 2-1 directory 5-6 long-distance 5-7 methods 5-2 regular 5-2 ECM RX Handling and maintenance, special 5-7 message 8-17 safety instructions vi Directory dialing, sending a...
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Index Line, telephone 1-4, 2-6 TX (Transmission) List (See individual list names) SETTINGS 7-3 Loading USER SETTINGS 7-2 Paper documents 3-2 LCD 8-15 (See also indi- guide 1-7 paper 1-6, 1-7 vidual message names) guidelines 1-6 Location, safety instructions MID PAUSE SET setting 7-3 limit mark (See Paper limit Mistakes, correcting 2-5 mark)
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Index faxing 8-9 REDUCE DIMENSION Scroll buttons 2-3, 7-1 general 8-14 setting 7-4 Send options 5-3 paper feeding 8-8 Registering Sender information, print quality 8-13 coded speed dialing numbers registering 2-7 receiving 8-10 and names 2-12 Sending receiving in memory when fax/telephone number 2-8 canceling 5-5 name 2-8...
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Index description 7-7 printing 7-6 USER’S GUIDE TEL LINE TYPE setting using this guide v 2-6, 7-2 Telephone connecting 1-4 problems 8-13 Volume TELEPHONE # MARK ALARM VOLUME setting setting 7-2 Telephone line 1-1 CALLING VOLUME setting connecting 1-4 setting type 2-6 KEYPAD VOLUME setting Telephone problems 8-13 Testing...
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CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 P.O. Box 2262, 1180 EG Amstelveen, The Netherlands CANON FRANCE S.A.