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User Guide
Log in to a VPN
•
Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
•
If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears
in the VPN profile must be correct.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. To connect to your organization's network, click Log in.
Change the user name and password for a VPN profile
1.
On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. Highlight a VPN profile.
4. Press the
key > Edit.
5. In the Username field, type a new user name.
6. In the Password field, type a new password.
7. Press the
key > Save.
About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your device regenerates periodically and a
PIN. For more information about software tokens, contact your administrator.
Change the software token for a VPN profile
To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your
administrator.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. Highlight a VPN profile.
4. Press the
key > Edit.
5. Change the Software Token Serial Number field.
6. Press the
key > Save.
Change the PIN for a software token on your device
1.
On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Software Tokens.
3. Click a software token > Specify PIN.
Security
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Troubleshooting
