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User Guide
Change your UMA connection preferences
1.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Connection Preference field.
4. Press the
key > Save.
Related topics
I cannot connect to a Wi-Fi network, 225
Submit a Wi-Fi diagnostic report
1.
On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the
key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the
key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your
BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default
recipient.
1.
On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the
key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the
key > Options.
• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the
key > Save.
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log
in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software
token to connect to your organization's network using a Wi-Fi network.
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:
Manage Connections
225
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Table of Contents
Troubleshooting
