Blackberry BOLD 9700 - V 6.0 User Manual page 107

User Guide
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to
receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 216
Wireless coverage indicators, 215
Turn on or turn off data service or set roaming options, 216
Change, prioritize, or delete an email filter, 73
Forward messages from a specific email folder to your device, 67
I am not receiving email from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
I cannot file email
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry®
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 12
I cannot send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 216
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
Messages
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