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E-Mail, Modem, and Internet Problems
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
NOTE:
For optimum performance, install a modem card only in PCI slot 2, 3, or 4.
HECK THE TELEPHONE LINE CONNECTION
C
modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a
click when you insert the telephone line connector into the modem.
HECK THE TELEPHONE JACK
C
telephone. Listen for a dial tone.
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
C
the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them
and use the telephone to connect the modem directly to the telephone wall jack.
SE A DIFFERENT TELEPHONE LINE
U
one.
UN THE
ODEM
R
M
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
ERIFY THAT THE MODEM IS COMMUNICATING WITH
V
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware.
2
Click Phone and Modem Options.
3
Click the Modems tab.
4
Click the COM port for your modem.
5
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
6
communicating with Windows.
If all commands receive responses, the modem is operating properly.
34
Solving Problems
— Verify that the telephone line is connected to the jack on the
— Disconnect the telephone line from the modem and connect it to a
— If you are using a line that is 3 m (10 ft) or more in length, try a shorter
— Click the Start button, point to All Programs, and then click
ELPER DIAGNOSTICS
H
— If you have other telephone devices sharing
®
INDOWS
W
—
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