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A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
HECK THE SOFTWARE DOCUMENTATION
C
that may help you solve the problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
UN THE
ROGRAM
OMPATIBILITY
R
P
C
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
Click the Start button, point to All Programs Accessories, and then click Program Compatibility
1
Wizard.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
A solid blue screen appears
— If the computer does not respond to a keystroke or a proper shutdown, press
URN THE COMPUTER OFF
T
the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again
to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the
instructions on the screen.
Other software problems
HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
C
INFORMATION
ACK UP YOUR FILES IMMEDIATELY
B
documentation for instructions.
NSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA
E
ensure that the values or characters you are entering are valid.
— Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
HECK FOR VIRUSES
C
— Many software manufacturers maintain websites with information
®
IZARD
W
—
— If your computer has a CD-RW drive installed, see the drive's
®
Windows
operating system
— See the program documentation to
37
Solving Problems
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