Unexpected Characters; Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding - Dell XPS 140M Owner's Manual

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O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D
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K E Y B O A R D
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and
click Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell. See "Contacting Dell" on page 145.
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U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S
Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See
"Contacting Dell" on page 145.

Unexpected characters

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I S A B L E T H E N U M E R I C K E Y P A D
displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION:
Product Information Guide

The computer does not start up

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N S U R E T H A T T H E
O U T L E T

The computer stops responding

NOTICE:
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U R N T H E C O M P U T E R O F F
keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

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N D T H E P R O G R A M
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
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Solving Problems
Press <Num Lk> to disable the numeric keypad if numbers are
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Before you begin any of the procedures in this section, follow the safety instructions in the
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A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your
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Run the PC-AT Compatible Keyboards tests in the
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C H E C K T H E I N T E G R A T E D