SATO M-8400RVe Operator And Technical Reference Manual page 218

Section 7: Troubleshooting
USING THE UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints when doing a test print you will need to verify that the device drivers
have been successfully installed by doing the following:
1. Click on Start, then Settings and then Control Panel.
2. Within the new Window you should have an Icon listed as System. Double
Click on this.
3. Click on the Device Manager tab.
4. Make sure that the View Device by type is checked. Scroll down until you
get to SATO-USB device.
5. Verify that it does not have any errors next to it. If it shows an error,
remove the device and then reinstall it.
6. Reboot the PC and the Printer.
7. Consult the Windows 98 Troubleshooting guide or contact technical
support for further assistance.
USING THE LAN ETHERNET INTERFACE
Printer Does Not Come Up Ready
If you cannot print to the print server after you install it, check the following:
1. Make sure that the printer is powered on, that all cables are securely
plugged in, and that the printer is on-line.
2. If possible, connect a terminal to the serial port. If you see the boot
prompt, the print server firmware has not been loaded properly. If
reloading does not fix the problem, try setting switch 1 to ON (factory
defaults) and powering the print server off and then on again; if the
problem persists, the product may be defective.
Installation Problems (Printer Comes up Ready but You Cannot Print)
If the printer starts up OK but you cannot print, the problem could one of the
following:
There is a problem with the interface between the print server and the
printer
There is a problem with the network connection or cabling.
There is a queue setup problem, a print server setup problem, or other
protocol-related problem.
Checking the Interface between the Print Server and the Printer
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