Hp Support Services - HP Vectra XW User Manual

NOTE
6 Hewlett Packard Support and Information Services

HP Support Services

To identify a specific BIOS, driver or utility for your Personal
Workstation, please follow the steps listed below prior to placing your
order.
Contact your authorized HP reseller for assistance in selecting the
•
appropriate driver.
If your reseller is unable to help you, call HP FIRST for the most up-
•
to-date list of drivers.
HP Support Services
Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.
HP telephone support for your Vectra Personal Workstation is available
during the first year of your hardware warranty. This service will also
provide technical assistance with the basic configuration and setup of
your Vectra Personal Workstation and for the bundled or pre-loaded
operating system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
HP does NOT provide support for Vectra Personal Workstations
configured as network servers. We recommend HP NetServers for your
network server requirements.
Reloading the software bundled or pre-loaded on your Personal
Workstation is not covered by the HP three-year warranty.
For your bundled application, HP recommends that you keep the
master CD-ROM.
Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.
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