Troubleshooting Without Diagnostics; Before Replacing Parts; Obtaining Update Information With Info Messenger - Compaq Armada E700 Series Maintenance And Service Manual

2.5 Troubleshooting Without Diagnostics

This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of messages
that may be displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms of the
computer malfunction against the problem description in the Troubleshooting tables to
avoid a misdiagnosis.

Before Replacing Parts

When troubleshooting a problem, check the following items for possible solutions
before replacing parts:
I Verify that cables are connected properly to the suspected defective parts.
I Verify that all required device drivers are installed.
I Verify that all printer drivers have been installed for each application.

Obtaining Update Information with Info Messenger

Compaq Info Messenger allows you to set a customized search of the Compaq Web
site. By registering for this utility, you can stay up to date with software and hardware
information specific to your system.
I To access Compaq Info Messenger, go to www.compaq.com and select Info
Messenger.
I To register, follow the instructions on the Info Messenger page. When your
registration is complete, you can
Implement your customized search whenever you prefer from the Info
I
Messenger page.
Set Info Messenger to send you the information by email as it becomes
I
available.
Info Messenger will also inform you if there are updates to the system ROM for your
computer.
2-12 Troubleshooting