For North American Users - Epson AcuLaser C4000 Reference Manual

For North American users

If you purchased your printer in the United States or Canada,
EPSON provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
Service
World Wide Web
EPSON Internet FTP
Site
EPSON E-MAIL
Technical Support
Automated Telephone
Services
To speak directly to a technical support representative, dial:
(888) 377-6611, 6
Friday and 7
Before you call, make sure you have your Unit ID number ready.
You can purchase ink or toner cartridges, paper, manuals, and
accessories from EPSON at (800) 873-7766 or visit our web site at
www.epsonsupplies.com (U.S. sales only). In Canada, please call
(800) 873-7766 for dealer referral.
378 Contacting Customer Support
Access
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can
download drivers and other files, look at
documentation such as product brochures and user
manuals, and access troubleshooting information.
If you have Internet FTP capability, use your Web
browser (or other software for FTP downloading) to log
onto ftp.epson.com with the user name anonymous
and your e-mail address as the password.
To receive technical advice through e-mail, go to
http://support.epson.com and complete the form
under the troubleshooting tab, as requested.
A variety of automated help services are available 24
hours a day, seven days a week. To use these
services, you must have a touch tone telephone and
call (800) 922-8911.
to 8 , Pacific Time, Monday through
AM PM
to 4 , Pacific Time, Saturday and Sunday.
AM PM