Troubleshooting; Nothing Appears On The Neo Screen When I Turn It On; When I Attach My Neo To My Computer, I Can't Send Any Data, And My Neo Screen Shows A File Instead Of The "Attached To; When I Turn On My Neo, I See Something Other Than The File That I Expected - Alphasmart NEO User Manual

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ROUBLESHOOTING

Nothing appears on the NEO screen when I turn it on.

When I attach my NEO to my computer, I can't send any data, and my NEO
scr een shows a file instead of the "Attached to..." message.
When I turn on my NEO, I see something ot her t han the file that I expected.
NEO and NEO 2 by AlphaSmart
This chapter describes some common NEO difficulties and their solutions. If
you're having a problem that you don't see described here, visit the
AlphaSmart Web site or contact Technical Support.
If the screen is blank except for a flashing cursor in the upper-left corner,
then you're simply in an empty file. Start typing and characters should appear
on your screen.
If your screen is completely blank without a flashing cursor, check your
batteries by connecting your NEO to your computer with a USB cable. If the
NEO turns on when you connect it to a computer, you probably have one of
these problems:
• Your alkaline batteries need to be replaced (see page 124).
• Your alkaline batteries were not installed correctly. Reinsert the batteries,
making sure to have the + and – ends as shown on the diagram inside the
battery door.
• Your rechargeable battery pack was fully discharged and needs charging.
Check these three things:
• Examine the cable connections—one may be loose.
• Plug your USB cable into a different USB port on your computer.
• Close AlphaSmart Manager if it's running. You can't send text to a program
on your computer when AlphaSmart Manager is running.
The startup SmartApplet determines which program starts when you turn the
NEO on.
If the startup SmartApplet is AlphaWord Plus, your NEO places you in the file
you were last working in when you turned the NEO off. To change files, press
one of the numbered file keys.
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