Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for THOMSON ST605
Summary of Contents for THOMSON ST605
- Page 1 Thomson ST605/608(WL)/620 Installation and Setup Guide...
- Page 3 Thomson ST605 608 (WL)/620 Installation and Setup Guide...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
4 Troubleshooting ................ 29 Checking the Hardware................. 30 LED Diagnostics .................... 31 Web Diagnostics ................... 33 Thomson Gateway Setup CD Troubleshooting ..........35 Windows Zero Configuration ................ 38 Easy Setup Troubleshooting ................. 40 Reset to Factory Defaults ................41 E-DOC-CTC-20060911-0089 v1.0... - Page 6 Contents E-DOC-CTC-20060911-0089 v1.0...
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Page 7: About This Installation And Setup Guide
Terminology Generally, the Thomson ST605(i), Thomson ST608(i), Thomson ST608 WL(i) WL and Thomson ST620(i) will be referred to as Thomson Gateway in this Installation and Setup Guide. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20060911-0089 v1.0...
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Page 9: Introducing The Thomson Gateway
In a minute you will be able to access the Internet using your Thomson Gateway. This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network (LAN) to the Internet. - Page 10 You can easily identify your variant by checking the product name printed on the label on the bottom of your Thomson Gateway. Only use the Thomson Gateway variant which is appropriate for the DSL service provided to your premises. E-DOC-CTC-20060911-0089 v1.0...
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Page 11: Basic Installation
Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet. -
Page 12: Mounting Your Thomson Gateway
Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway. Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the wall. -
Page 13: Installing Your Thomson Gateway
Basic Installation Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson Gateway. The best way depends on your operating system. If you use the following operating the recommended way to set up your Thomson... -
Page 14: Guided Installation
Show you how to turn on your device. > Prepare you to smoothly run the Thomson Gateway Home Install Wizard. The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer(s) to connect to the Internet. The Home Install Wizard will: >... - Page 15 The Thomson Gateway Safety Instructions and Regulatory Notices are displayed. A product picture helps you to easily identify your Thomson Gateway. If you are not sure what device you have, check the label on the bottom of your Thomson Gateway.
- Page 16 If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown. The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your computer. “ Wiring” on page 20 for a comprehensive overview of all Thomson Gateway connections.
- Page 17 Basic Installation Make one of the following connections: Connect the yellow RJ-45 Ethernet cable to the yellow (indicated) Ethernet port on your Thomson Gateway and the other end to the computer’s Ethernet port. For wireless networking (only possible on a 608 WL/620), plug a wireless card or adapter into your computer.
- Page 18 Configuring the Internet connection Proceed as follows: If prompted, enter the User name and Password for your Thomson Gateway security settings and click The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation.
- Page 19 Click Next to continue. To protect the wireless connections to your Thomson ST608 WL/620, move the slide control to the desired security mode. The following security modes to secure traffic between the Thomson Gateway and connected wireless stations are available: E-DOC-CTC-20060911-0089 v1.0...
- Page 20 Provide a user name and password to protect your Thomson Gateway from unauthorised access. Each time a user wants to access a Thomson Gateway management interface, or Command Line Interface, the user will be prompted to provide this user name and password before access is granted.
- Page 21 You can follow the configuration progress in following window: Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your Thomson Gateway will be lit green to indicate Internet connectivity. If not, refer to “4.2 LED Diagnostics” on page 31.
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Page 22: Manual Installation
Proceed as follows: Open a Web browser. Browse to an arbitrary Web site, for instance http://www.thomson-broadband.com. As long as no Internet connection has been set up, you will be automatically redirected to the Thomson Gateway Welcome page. If you are not redirected automatically, go to “... - Page 23 “2.6 Basic Security” on page In the next window you can review your settings, before starting the configuration of your Thomson Gateway. If something is missing or incorrect, click Back. To confirm your settings, click Start.
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Page 24: The Setup Cd
Setup CD Your Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, Thomson Gateway system software, service templates, SNMP MIBs, etc. - Page 25 If you have problems viewing the documentation, see “ I cannot view the Thomson Gateway documentation” on page > Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com. > View CD Contents to open a new window to view the Setup CD contents. E-DOC-CTC-20060911-0089 v1.0...
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Page 26: Thomson Gateway Connection Essentials
Chapter 2 Basic Installation Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thomson Gateway. ISDN Asso- Reset ciation 18VAC Console ISDN Internet Making connections In most cases, the Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your Thomson Gateway. -
Page 27: Connections Overview And Powering
Powering the Thomson Gateway Plug the coaxial jack of the electric power supply adapter into the Thomson Gateway power inlet port and the other end into the wall outlet. The Thomson Gateway electrical power requirements are indicated on the label on the bottom side of your Thomson Gateway. - Page 28 Chapter 2 Basic Installation > Wireless networking (only possible on a Thomson Gateway608 WL/620) It is recommended to use the Guided Installation procedure. “2.2.1 Guided Installation” on page 8 for more information. E-DOC-CTC-20060911-0089 v1.0...
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Page 29: Wireless Setup
Basic Installation 2.5.1 Wireless Setup Wireless client adapters If you want a wireless connection to your Wi-Fi certified Thomson Gateway, you need a wireless 802.11 b/g compatible client adapter. You can use one of the following wireless client adapters: >... - Page 30 Plug in the wireless client adapter. The hardware is being installed. Enter your Thomson Gateway’s serial number and click Next. Your Thomson Gateway’s serial number is a 13-digit key printed on the bottom label of your Thomson Gateway. A progress window appears, showing the setup of the wireless connection to your Thomson Gateway.
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Page 31: Basic Security
Basic Installation Basic Security Default user name and password The Thomson Gateway comes with a default user. Its user name is ‘Administrator’ and the default password is blank. Changing your password For security reasons, it is recommended to set a password to access the Thomson Gateway. Proceed as... - Page 32 High: Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) encryption, the highest form of security available. This can only be used if your wireless client and client manager support it. Medium: Wired-Equivalent Privacy (WEP) encryption. Low: no encryption, no security. For more information, see the Thomson Gateway User’s Guide. E-DOC-CTC-20060911-0089 v1.0...
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Page 33: Web-Based User Interface
The Thomson Gateway comes with embedded web pages, providing an interface to the software installed on the device. It allows Easy Setup and management of the Thomson Gateway via your web browser from any computer connected to the Thomson Gateway. - Page 34 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch SpeedTouch Information Easy Setup Configuration System Information Event Logs Connections Update Diagnostics Syslog System Update Broadband Connection SpeedTouch Services SNTP DSL Connection Internet Services Add-on...
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Page 35: Troubleshooting
> LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.7 Reset to Factory Defaults” on page However, note that resetting the Thomson Gateway to its factory settings will revoke all the changes you made to the configuration. -
Page 36: Checking The Hardware
Troubleshooting Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. -
Page 37: Led Diagnostics
Make sure the Thomson Gateway is plugged into an electrical outlet. > Make sure you are using the correct power supply for your Thomson Gateway. The Thomson Gateway electrical power requirements are indicated on the label on the bottom of your Thomson Gateway. - Page 38 Red: The Thomson Gateway wireless access point uses no security. > The WLAN LED is not lit if the Thomson Gateway wireless access point is disabled. For wireless networking, make sure the WLAN is enabled on the Thomson Gateway. Proceed as follows: Go to the Thomson Gateway Web pages.
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Page 39: Web Diagnostics
Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: Go to the Thomson Gateway home page (http://dsldevice.lan or 192.168.1.254). In the menu, click SpeedTouch. - Page 40 Chapter 4 Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. > Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP.
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Page 41: Thomson Gateway Setup Cd Troubleshooting
On your desktop, double-click the CD icon. Double-click Menu. The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your Thomson Gateway, an error window appears. If this is the case, check whether: >... - Page 42 If you are not connected, this icon will have a red cross: Check whether the displayed network has your Thomson Gateway network name (SSID). To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds your Thomson Gateway, you can continue with “...
- Page 43 A security warning is displayed: Click Yes. You can now view or print the Thomson Gateway documentation pages. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer: In the Internet Explorer menu, select Tools >...
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Page 44: Windows Zero Configuration
The Windows Zero Configuration (WZC) service allows you to automatically configure your wireless connections. WZC is a part of Windows XP SP 2 and above. When you install a Thomson Gateway wireless networking product, it will automatically use WZC whenever possible. If not, a dedicated client utility is installed. - Page 45 The WZC may prompt you for an SSID and a WPA or WEP Key (in case of a secure network): The typical SSID is SpeedtouchXXXXXX where XXXXXXrepresents a set of alphanumerical characters. You can find the SSID and the key on the label on the bottom of the Thomson Gateway.
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Page 46: Easy Setup Troubleshooting
Thomson Gateway (If the Thomson Gateway is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). If you use fixed IP addresses, the Thomson Gateway has to be configured as DNS server (default). Supported Web browsers Your Web browser must be able to run JavaScript. -
Page 47: Reset To Factory Defaults
Asso- Reset ciation 18VAC Console Release the reset button. The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. E-DOC-CTC-20060911-0089 v1.0... - Page 48 Chapter 4 Troubleshooting E-DOC-CTC-20060911-0089 v1.0...
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Page 50: Prins Boudewijnlaan
THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2007. All rights reserved. E-DOC-CTC-20060911-0089 v1.0.