Before You Call For Service - Eccotemp SHLX-LP Installation, Use And Care Instructions

Troubleshooting

BEFORE YOU CALL FOR SERVICE

Save time and money! Review the charts on the following pages first and you may not need to call for service.
This water heater is equipped with a variety of shut-off devices that prevent the operation of the water heater
if undesirable combustion conditions occur. Such as, the presence of a blockage in the combustion air vent,
insufficient gas pressure can impact the safe operation of the water heater. Please contact a qualified service
technician if this occurs.
Problem
Not enough or no
hot water
Water not hot
enough
Water too hot
Fan continues to
rotate after hot
water faucet is
closed.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECTED TO CHANGE WITHOUT NOTICE.
40
40
Support: Support.Eccotemp.com
Possible Cause
Water shut-off valve is not
fully opened.
Hot water faucet is not fully
opened.
Water piping is frozen.
No electricity or water supply
is cut off.
Water heater is not "ON".
The temperature may be set
too low.
Mixing valve malfunction (if
applicable).
Error code displayed on
remote control panel.
The temperature may be set
too low.
The gas valve is not fully
opened.
The temperature is set too
high.
Water shut-off valve is not
fully opened.
Small amount of water has
been heated.
Water filter is clogged.
This function is to purge
unburned gas 10-15 seconds.
PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Check shut-off valve and open fully.
Open hot water faucet completely. (The main burner
goes off when incoming water volume is inadequate.)
Allow piping to thaw.
Check that proper power is being supplied and/or
water supply is adequate.
Turn the water heater "ON" by the button on the
remote control.
Increase the temperature setting.
Check and replace if necessary.
See instructions for error code and if required, contact
a dealer for service.
Increase the temperature setting.
Check and open the gas valve fully.
Decrease the temperature setting.
Check shut-off valve and open fully.
Allow more water to flow.
Clean the filter with a tooth brush.
Normal operation. There is no need to call for service.
Check for error code.
Shop Online: www.Eccotemp.com
What to do
Phone: 866-356-1992