Troubleshooting Tips; Before You Call - Eccotemp i12 Use & Care Manual

Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
Before You Call For Service

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you
may not need to call for service.
This water heater incorporates a variety of shut off devices that prevents the
operation of the water heater down if undesirable combustion conditions occur.
Such as the presence of a blockage of the combustion air vent insufficient gas
or pressure which can impact the safe operation of the water heater. Please
contact a Qualified Service Technician if this occurs.
Problem
Not enough or no
hot water
Water not hot
enough
Water too hot
Fan continues to
rotate after hot
water faucet is
closed.
PLEASE NOTE: THIS MANUAL IS SUBJECT TO CHANGE AT ANYTIME, TO ENSURE THIS MANUAL IS UP TO DATE PLEASE VISIT OUR HELPDESK AT WWW.ECCOTEMP.COM
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Possible Cause
Water shutoff valve is not
fully opened.
Hot water faucet is not
fully opened
Water piping is frozen
No electricity or water
supply is cut off.
Unit is not "ON".
The temperature may be
set too low
Mixing Valve malfunction
(if applicable).
Error code displayed on
remote control panel
The temperature may be
set too low.
The gas valve is not fully
opened.
The temperature is set
too high
Water shutoff valve is not
fully opened.
Small amount of water
has been heated.
Water filter is clogged
This function is to purge
unburned gas 10-15
seconds.
PLEASE NOTE: THIS MODEL IS FOR INDOOR PERMANENT INSTALLATIONS ONLY.
FOR ALL OF OUR PRODUCT MANUALS.
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What To Do
Check shutoff valve and open fully.
Open hot water faucet completely.
(The main burner goes off when incoming
water volume is inadequate.
Allow piping to thaw.
Check that proper power is being supplied
and/or water supply is adequate.
Turn the unit "ON" by the button on the
remote control.
Increase the temperature setting.
Check and replace if necessary.
See instructions for Error Code and if
required, contact a dealer for service.
Increase the temperature setting.
Check and open the gas valve fully.
Decrease the temperature setting.
Check shutoff valve and open fully.
Allow more water to flow.
Clean the filter with a tooth brush.
Normal operation. There is no need to call for
service. Check for error code.
Store Locater: Eccotemp.com/locater
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