Troubleshooting Tips; Before You Call - Eccotemp SH22 Manual

Before You Call For Service

Troubleshooting Tips

Problem Problem
Not enough or
no hot water
Water not Water not
hot enough.. hot enough..
Water too hot Water too hot
Fan continues Fan continues
to rotate after to rotate after
hot water faucet hot water faucet
is closed. is closed.
PLEASE NOTE: SH22 IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND SH22I IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Support: Support.Eccotemp.com
Support: Support.Eccotemp.com
Save time and money! Review the charts on the following pages first and you
may not need to call for service.
This water heater incorporates a variety of shut off devices that prevents the
operation of the water heater down if undesirable combustion conditions occur.
Such as the presence of a blockage of the combustion air vent insufficient gas or
pressure which can impact the safe operation of the water heater. Please contact
a qualified service technician if this occurs.
Possible Cause Possible Cause
Water shutoff valve is not
fully opened.
Hot water faucet is not
fully opened
Water piping is frozen
No electricity or water
supply is cut off.
Unit is not "ON".
The temperature may
be set too low
Mixing Valve malfunction
(if applicable).
Error code displayed on
remote control panel
The temperature may be
set too low.
The gas valve is not fully
opened.
The temperature is set
too high
Water shutoff valve is
not fully opened.
Small amount of water
has been heated.
Water filter is clogged
This function is to
purge unburned gas
10-15 seconds.
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Shop Online: www.Eccotemp.com
What To Do What To Do
Check shutoff valve and open fully.
Open hot water faucet completely.
(The main burner goes off when incoming
water volume is inadequate.
Allow piping to thaw.
Check that proper power is being supplied
and/or water supply is adequate.
Turn the unit "ON" by the button on the
remote control.
Increase the temperature setting.
Check and replace if necessary.
See instructions for Error Code and if required,
contact a dealer for service.
Increase the temperature setting.
Check and open the gas valve fully.
Decrease the temperature setting.
Check shutoff valve and open fully.
Allow more water to flow.
Clean the filter with a tooth brush.
Normal operation. There is no need to call for
service. Check for error code.
Phone: 866-356-1992