Troubleshooting; Before You Call For Service - Eccotemp 6GB BUILDER Series Installation, Use And Care Instructions

Troubleshooting

BEFORE YOU CALL FOR SERVICE

Save time and money! Review the charts on the following pages first and you may not need to call for
service.
This water heater incorporates a variety of shut-off devices that prevents the operation of the water
heater down if undesirable combustion condition occurs. Such as the presence of a blockage of the
combustion air vent insufficient gas of pressure which can impact the safe operation of the water
heater. Please contact a Qualified Service Technician if this occurs.
Problem
The water is not hot enough
The water is too hot
The hot water is not available when a
The hot water gets cold and stays
cold.
Fluctuation in hot water temperature.
It takes a long tome to get hot water
The fan motor is still spinning after
operation has stopped.
Problem
Remote controller does not display
anything when the power button is
turned on.
An error code is displayed
Remote controller can not change the
set temperature.
PLEASE NOTE: 6GB IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
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Support: Support.Eccotemp.com
Temperature And Amount Of Hot Water
1. Check cross plumbing between cold and hot water lines
2. Is the gas supply valve fully open?
3. Is the gas line sized properly?
4. Is the gas supply pressure enough?
5. Is the set temperature set too low?
Is the set temperature set too high?
1. Make sure the unit has 110v 60hz power supply.
2. If you are using the remote controller, is the power button turned on?
3. Is the gas supply valve fully open?
4. Is the water supply valve fully open?
6. Is there enough LPG in the bottle? (For propane)
2. Is the gas supply valve fully open?
2. Is the gas line sized properly?
3. Is the supply gas pressure enough?
4. Check for cross connection between cold water lines and hot water lines
depends on the length of piping between the two. The longer the distance or
the larger the pipes, the longer it will take to get hot water.
This normal. After operation has stopped, the fan motor keep running 15 - 75
seconds in order to reignite quickly, as well as push all exhaust gas out of
Remote Controller
If the light does not light up?
1. Make sure the unit has power.
2. Make sure the connection to the unit is correct.
Please see page 37
Please see pg. 23
inactivity.
PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
Possible Solutions
Possible Solutions
Shop Online: www.Eccotemp.com Phone: 866-356-1992