Before You Call - Eccotemp SMARTHOME Installation Use And Care Manual

Before you call

undesirable combustion conditions occur, such as the presence of a blockage of the combustion air vent, or
Service Technician if this occurs.
Problem Problem
Not enough or
no hot water
Water not
hot enough
Water too hot
Fan continues
to rotate after
hot water faucet
is closed
PLEASE NOTE: SH12 IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT
NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR THE MOST UP TO DATE WARRANTY AND MANUAL.
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Possible Cause Possible Cause
Water Shut-off Valve is not
Check Shut-off Valve and open fully.
fully opened.
The flow restrictor may be Adjust the flow restrictor in the (-) direction to
open too much. reduce the amount of water flow.
Open hot water faucet completely.
Hot water faucet is not
(The main burner goes off when incoming water
fully opened.
volume is inadequate.
Water piping is frozen. Allow piping to thaw.
No electricity or water Check that proper power is being supplied
supply is cut off. and/or water supply is adequate.
Turn the water heater "ON" by the button on the
Water heater is not "ON".
remote control.
The temperature may
Increase the temperature setting.
be set too low.
Mixing valve malfunction
Check and replace if necessary.
(if applicable).
Error code displayed on See instructions for Error Code and if required,
remote control panel. contact a dealer for service.
The temperature may be set
Increase the temperature setting.
too low.
The flow restrictor may be Adjust the flow restrictor in the (-) direction to
open too much. reduce the amount of water flow.
The gas valve is not fully
Check and open the gas valve fully.
opened.
The temperature is set
Decrease the temperature setting.
too high.
The flow restrictor may be Adjust the flow restrictor in the (+) direction to
closed too much. increase the amount of water flow.
Water Shut-off Valve is
Check Shut-off Valve and open fully.
not fully opened.
Small amount of water Allow more water to flow by adjusting the flow
has been heated. restrictor in the (+) direction.
Water filter is clogged. Clean the filter with a tooth brush.
This function is to
Normal operation. There is no need to call for
purge unburned gas
service. Check for error code.
10-15 seconds.
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What To Do What To Do
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