Before You Call - Eccotemp 20 Series Use & Care Manual

Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
Not enough or
no hot water
Water not
hot enough..
Water too hot
Fan continues
to rotate after
hot water faucet
is closed.
PLEASE NOTE: 20H IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND 20HI IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
47
Support: Eccotemp.com/help-desk
Before You Call For Service
may not need to call for service.
operation of the water heater down if undesirable combustion conditions occur.
pressure which can impact the safe operation of the water heater. Please contact
fully opened.
Hot water faucet is not
fully opened
Water piping is frozen
No electricity or water
The temperature may
be set too low
Mixing Valve malfunction
(if applicable).
Error code displayed on
remote control panel
The temperature may be
set too low.
The gas valve is not fully
opened.
The temperature is set
too high
not fully opened.
Small amount of water
has been heated.
This function is to
purge unburned gas
10-15 seconds.
Shop Online: Eccotemp.com/products
What To Do
Open hot water faucet completely.
water volume is inadequate.
Allow piping to thaw.
Check that proper power is being supplied
and/or water supply is adequate.
remote control.
Increase the temperature setting.
Check and replace if necessary.
See instructions for Error Code and if required,
contact a dealer for service.
Increase the temperature setting.
Check and open the gas valve fully.
Decrease the temperature setting.
Normal operation. There is no need to call for
service. Check for error code.
Store Locator: Eccotemp.com/locator