NCR Self Serv 60 User Manual
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NCR Self Serv 60 User Manual

NCR Self Serv 60 User Manual

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NCR Self
NCR
Self Serv
Serv 60 60
Release 1.2
Release
1.2
User Guide
User
Guide
B005
B005
‐ ‐
0000
0000
‐ ‐
1889
1889
Issue C C
Issue
Kiosk (7409)
Kiosk
(7409)

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Summary of Contents for NCR Self Serv 60

  • Page 1 NCR Self Self Serv Serv 60 60 Kiosk Kiosk (7409) (7409) Release Release 1.2 User User Guide Guide B005 B005 ‐ ‐ 0000 0000 ‐ ‐ 1889 1889 Issue Issue C C...
  • Page 2   b ook   b ook is is a a licensed licensed product product of of NCR NCR Corporation. Corporation. NCR is is a a registered registered trademark trademark of of NCR NCR Corporation. Corporation. NCR SelfServ SelfServ 60 60 is is a a trademark...
  • Page 3   b ook   b ook is is a a licensed licensed product product of of NCR NCR Corporation. Corporation. NCR is is a a registered registered trademark trademark of of NCR NCR Corporation. Corporation. NCR SelfServ SelfServ 60 60 is is a a trademark...
  • Page 4 Notice: Notice: This This document document is is NCR NCR proprietary proprietary information information and and is is not not to to   b e   b e disclosed disclosed or or reproduced reproduced without without consent.
  • Page 5 References NCR SelfServ 60 Kiosk Site Preparation Guide (B005 ‐ 0000 ‐ 1890)  NCR SelfServ 60 Kiosk Hardware Service Manual (B005 ‐ 0000 ‐ 1891)  NCR SelfServ 60 Kiosk Parts Identification Manual (B005 ‐ 0000 ‐ 1892) ...

  • Page 6: Table Of Contents

    ‐ Connectivity ......................1 ‐ ‐ 232 ......................1 ‐ USB........................1 ‐ 10/100/1000 Ethernet LAN................1 ‐ Printers........................1 ‐ NCR 7197 Printer ...................1 ‐ NCR 7198 Printer ...................1 ‐ 7402 ‐ K592 Self ‐ Service Printer ..............1 ‐ 7402 ‐ K596 Self ‐...
  • Page 7 7404 ‐ K594 Receipt Printer w/Enclosure............1 ‐ Power Management ..................... 1 ‐ G3 Mechanical Off ..................1 ‐ G2/S5 Soft Off ....................1 ‐ G1 Sleeping ..................... 1 ‐ G0 Working.....................1 ‐ ACPI Sleep States (S0 – S5) ................1 ‐ Restrictions for USB Devices if Using S3 Standby........1 ‐...
  • Page 8 Chapter 3: BIOS Settings Entering Setup ......................3 ‐ How to Select Menu Options................3 ‐ Restoring Factory Settings..................3 ‐ BIOS Default Values....................3 ‐ Main Menu......................3 ‐ Advanced Menu....................3 ‐ PCI/PnP Menu....................3 ‐ Boot Menu......................3 ‐ Security Menu ....................3 ‐ Chipset Menu ....................3 ‐...
  • Page 9 Chapter 8: Maintenance Cabinet Cleaning Procedures ................8 ‐ Touch Screen Cleaning Procedures ..............8 ‐ MSR Cleaning Procedures..................8 ‐  Appendix A: Cables Printer Cables ....................A ‐ ‐ 232 (9 ‐ Pin to 9 ‐ Pin) ................A ‐ ‐ 232 Extender (9 ‐ Pin to 9 ‐...

  • Page 10: Chapter 1: Product Overview

    ‐ one kiosk that is designed to address the demanding hardware requirements for self ‐ service kiosks. The NCR SelfServ 60 hardware can   b e used as the core component of a large multi ‐ function kiosk or as a single compact device allowing for a point ‐...

  • Page 11: Optional Mounting Configurations

    VESA mounting (both 75mm and 100mm) capability is offered, which can accommodate mounts for wall, pole, table top, and pedestal configurations. The NCR SelfServ 60 can also   b e mounted   b ehind custom enclosures, countertops, or other cosmetic fascia plates.

  • Page 12: Serial Number/Model Number Labels

    P    r   o   p  e  r    l    y   NCR Corporation Thisdevicecom plieswithPart 15of theFCC Crules.  At l an ta, GA 30 09 6 Made in Singapore Ope rationissubject tothefollowing twoconditions:...

  • Page 13: Features

    Chapter 1: Product Overview Features Serial ATA (SATA) Hard Drive Interface  High ‐ speed Gigabit Ethernet  Intel AMT 4.0 Remote Management  Proven Capacitive Touch Technology  High Brightness LCD (17/19”)  Stereo Speakers  Motion Detection Sensor ...

  • Page 14: Motherboard

    Chapter 1: Product Overview Motherboard Mobile Intel® GM 45 Express Chipset  Scalable Mobile Processors  – Intel® Core™2 Duo T7500 – Intel® Celeron® 575 Two SODIMM Sockets Supporting 667 – 800 MHz DDR2 Memory Modules  – 1GB – 8GB –...

  • Page 15: Storage Media

    Operating System images include Audio, Video, LAN, and USB Touch drivers. Cash Drawer Support The NCR SelfServ 60 controls the cash drawer through the cash drawer Kickout connector on the transaction printer. The terminal can   b e configured with 0, 1, or 2 cash drawers.

  • Page 16: Msr

    Chapter 1: Product Overview 26640 The Magnetic Stripe Reader is a field installable kit. It is can   b e installed on the side of the 7409 Bezel or on the front of the 7409 ‐ K035 Fixed Angle Mount. For installation instructions see the following.
  • Page 17 Chapter 1: Product Overview For more information about using the scanner see the following: NCR 7404/7409 Scanner Quick Reference Guide (B005 ‐ 0000 ‐ 1792)  NCR 7404/7409 Scanner Implementation Guide (B005 ‐ 0000 ‐ 1793)  The MSR interface supports a maximum of 3 tracks of magnetic stripe information for...

  • Page 18: Bar Code Scanner

    Chapter 1: Product Overview Bar Code Scanner Scanner  26641 The Bar Code Scanner is a field installable kit. It is can   b e installed on the   b ottom center of the 7409 Bezel or on the front of the Fixed Angle Mount. For installation instructions see the following.
  • Page 19 1-10 Chapter 1: Product Overview For more information about using the scanner see the following: NCR 7404/7409 Scanner Quick Reference Guide (B005 ‐ 0000 ‐ 1792)  NCR 7404/7409 Scanner Implementation Guide (B005 0000 1793) ‐ ‐ ...

  • Page 20: Imaging Scanner

    Chapter 1: Product Overview 1-11 Imaging Scanner 7409-K035 Fixed Angle Mount MS4680 Scanner  28014 This kit provides an Imaging Bar Code Scanner for the 7409. The assembly installs on the front of the 7409 ‐ K035 Fixed Angle Mount. For installation instructions see the 7409 ‐...
  • Page 21 At this site, select the Support tab.   b . Select Drivers and Patches → Retail Suppor t Files → NCR RealPOS and SelfServ Peripherals (Firmw are, Drivers , Utiliti es → Scanners/Scales c. Under Handheld and Imbedded Scanners – Firmware and Tools select Scan modules impeded in Kiosks d.
  • Page 22 Chapter 1: Product Overview 1-13 Default Settings The factory default settings for the MS4980 are listed   b elow. The programming   b ar codes are located in the referenced documents.  MetroSelect Single Line Scanner Configuration Guide (B005 0000 1973) ‐...

  • Page 23: Operator Controls

    1-14 Chapter 1: Product Overview Operator Controls Control Buttons The only operator control is the On/Off Power Switch. It is located   b ehind the Button Cover and can only   b e access   b y removing the cover. Note: The Power  ...

  • Page 24: Storage Options

    Disk Partiti oning All NCR SelfServ 60 Hard Disks with preloaded operating systems are created and released with a primary partition of a minimum 2GB, named C, which contains the specified operating system and files. A secondary partition may also   b e created utilizing various file systems  ...

  • Page 25: Bios Memory

    1-16 Chapter 1: Product Overview BIOS Memory The system BIOS is   b ased on Phoenix – AWARD Desktop BIOS v6.00PG. Supports PnP version 1.0a, APM version 1.2, PCI version 2.2, and ACPI version  1.0b. DMI (Desktop Management Interface) version 2.3 standard. SMBIOS (System Management BIOS) version 2.3.

  • Page 26: Connectivity

    3207 Miniscan is easily supported   b y the power supply. However, it is possible to exceed the power capacity when multiple terminal powered peripherals (that draw ‐ significant power) are configured. Please refer to the NCR SelfServ 60 (7409) Power Budget Matrix (B005 ‐ 0000 ‐...

  • Page 27: Printers

    1-18 Chapter 1: Product Overview Printers NCR 7197 Printer The NCR 7197 Printer is a fast, quiet, relatively small and very reliable receipt printer. It prints receipts and two ‐ color printing. The printer communicates through an RS ‐ or 7409 USB port and receives power from an external power supply.

  • Page 28: 7402-K592 Self-Service Printer

    Chapter Chapter 1: 1: Product Product Overview Overview 1-19 1-19 7402-K592 Self-Service Printer 7402-K592 Self-Service Printer The 7402 7402 ‐ ‐ K592 K592 can can   b e   b e mounted mounted on on a a wall wall with with the the 7409 7409 or or installed...

  • Page 29: 7402-K596 Self-Service Printer

    1-20 1-20 Chapter Chapter 1: Product 1: Product Overview Overview 7402-K596 Self-Service Printer 7402-K596 Self-Service Printer The 7402 7402 ‐ ‐ K596 K596 can can   b e   b e installed installed with with the the 7409 7409 in in a a pedestal. pedestal.

  • Page 30: 7409-K065 Full-Page Printer Pedestal

    Chapter Chapter 1: 1: Product Product Overview Overview 1-21 1-21 7409-K065 Full-Page Printer Pedestal 7409-K065 Full-Page Printer Pedestal The 7409 7409 can can   b e   b e installed installed on on a a 7409 7409 ‐ ‐ K065 K065 pedestal.

  • Page 31: 7409-K066 Receipt Printer Pedestal

    1-22 Chapter 1: Product Overview 7409-K066 Receipt Printer Pedestal The 7409 can   b e installed on a 7409 ‐ K066 pedestal. The printer communicates through a 7409 USB port and receives power from an external power supply. 27659...

  • Page 32: 7404-K594 Receipt Printer W/Enclosure

    Chapter 1: Product Overview 1-23 7404-K594 Receipt Printer w/Enclosure The 7404 ‐ K594 kit provides an enclosed receipt printer which mounts   b elow the 7409 w/Fixed Angle Mount in a wall or pole mount configuration. The printer communicates through an RS ‐...

  • Page 33: Power Management

    1-24 Chapter 1: Product Overview Power Management The BIOS supports the supports the Advanced Configuration and Power Management Interface (ACPI) 3.0b specification. A key feature of ACPI is that the operating system, not the BIOS, configures and implements power management. The 7409 terminal supports the Global system power states defined  ...

  • Page 34: Acpi Sleep States (S0 - S5)

    This state is similar to the S1 sleeping state except that the CPU and system cache context is lost (the OS is responsible for maintaining the caches and CPU context). Control starts from the processor’s reset vector after the wake event. In NCR systems, during S3, power is only provided to the on ‐...
  • Page 35 1-26 Chapter 1: Product Overview Peripherals: ACPI defines power states for peripherals which are separate from the system power state. The device power states range from D0 (fully on) to D3 (off) It is ‐ the responsibility of the driver developer for each peripheral to define and support the available power states.

  • Page 36: Restrictions For Usb Devices If Using S3 Standby

    Chapter 1: Product Overview 1-27 Restrictions for USB Devices if Using S3 Standby If S3 Standby state is desired, there are certain restrictions on connecting certain USB peripherals. Restrictions on 7409 USB Ports: If a Restricted Device is  An S3 Wake Devi ce can plugged into Port: NOT be plugged into Port: Note:...

  • Page 37: Wake On Lan Considerations

    1-28 Chapter 1: Product Overview Wake on LAN Considerations The NCR Gold Drives are set up for Wake on LAN from Magic Packet (i.e. specific  MAC address) and from Directed Packet. No driver configuration is required. The default is to only wake from standby. To   b e able to wake from Power Off ...

  • Page 38: Mounting Options

    Chapter 1: Product Overview 1-29 Mounting Options The 7409 can   b e mounted on many of the standard NCR kiosk mounts. ixed Angle Mount Table Top Mount Universal Mount Bracket Wall Brackets  Floor Pedestals 26664e...

  • Page 39: 7409-K035 Mount Configurations

    1-30 Chapter 1: Product Overview 7409-K035 Mount Configurations The Fixed Angle Mount is used in a large variety of configurations. 7409-K035 Mount Configurations 27941...

  • Page 40: Pinpad Devices

    A wide variety of Pinpad devices are supported. They are installed the side of the Fixed Angle Mount. 19" 7409 Pinpad Arm Mount Spacer  Fixed Angle Mount (7409-K571) for NCR 7404/7409 (7404-K037) Generic Piinpad Mount (7409-K570) VivoTech 4500M a  m e ...

  • Page 41: Pedestal Scanner/Keyboard Options

    1-32 Chapter 1: Product Overview Pedestal Scanner/Keyboard Options The following keyboard and scanner options are available for the 7409 K065/K066 ‐ pedestals. Pedestal Filler Plate (7409 K061) ‐  Pedestal Filler Plate with Scanner (7409 ‐ K062)  Pedestal Filler Plate with MS4980 Scanner (7409 ‐...

  • Page 42: Software Drivers

    2. Under Related Items, Services; select Drivers and Patches 3. Select Retail Suppo rt Files 4. Select Retail Platform Software At this screen download the NCR Retail Peripheral Software Package for your particular Operating System. Install the software on the 7409 as a PC.
  • Page 43 1-34 Chapter 1: Product Overview...

  • Page 44: Chapter 2: Hardware Installation

    Chapter 2: Introduction The NCR SelfServ 60 is fully assembled at the factory. This chapter discusses how to install a standalone terminal and optional external peripheral devices There are also several feature kit options that can   b e integrated in the terminal. For installation information about these please see the Kit Instructions for each.
  • Page 45 Install the NCR SelfServ 60 near an electrical outlet that is easily accessible. Use  the power cord as a power disconnect device. Do not permit any object to rest on the power cord. Do not locate the NCR  SelfServ 60 where the power cord can   b e walked on.

  • Page 46: Mounting Options

    Chapter 2: Hardware Installation Mounting Options The 7409 can   b e mounted on various types of NCR mounts. See their associated kit instructions for installation instructions. Flush Wall Mount (7404 ‐ K034)  Fixed Angle Mount (7409 K035) ‐...

  • Page 47: Installing Remote Peripherals

    Chapter 2: Hardware Installation Installing Remote Peripherals External Cable Routing (Table-Top Mount) 1. Remove the Front Plate from the mount. 2. Route the cables from the Connector Panel down the mount and out the hole in the rear of the   b ase or out the hole in the Mount Base. Note: Install the Grommet in the hole that the cables are routed through.
  • Page 48 Chapter 2: Hardware Installation External Cable Routing (Fixed Angle Mount) Route the cables from the Connector Panel into the Fixed Angle Mount and out the opening in the   b ottom or   b ack of the mount. Note: Install the Grommet in the opening that the cables are routed through. 26639...

  • Page 49: Accessing The Cable Connectors

    Chapter 2: Hardware Installation  Accessing the Cabl e Connectors Table Top Mount Model 1. Tilt the top of the display   b ack. 2. Loosen the captive screw that secures the Cable Cover. 3. Remove the Cable Cover. Cable Cover Captive Screw 26690 Line Out 2 Line Out 1...

  • Page 50: Fixed Angle Mount Model

    Chapter 2: Hardware Installation Fixed Angle Mount Model 1. Remove the screws (2) on the sides of the Fixed Angle Mount. Screw (One on each side) 26681 2. Raise the   b ottom of the display and rest it on the Display Support. Cable Cover Captive Screw Display Support 26680...

  • Page 51: Installing A Transaction Printer

    Chapter 2: Hardware Installation Installing a Transactio n Printer RS-232 Printer Connection s The RS 232 connection requires an adapter cable: ‐ ‐ 45 to RS ‐ 232 Converter Cable (1432 ‐ C304 ‐ 0003). 1. Connect the RJ 45 to RS 232 Converter Cable to one of the RS ‐...

  • Page 52: Usb Printer Connections

    Chapter 2: Hardware Installation USB Printer Connections 1. Connect the USB Data Cable to one of the USB Connectors on the terminal and to the USB Connector the on the printer. 2. Connect the Printer Power Supply to the Power Connector on the printer and to an AC outlet.

  • Page 53: Connecting Ac Power

    2-10 Chapter 2: Hardware Installation Connecting AC Power 1. Connect the Power Supply cable to the DC Power connector on the terminal. 2. Connect the AC Power Cord to the Power Supply and to an AC outlet. Note: For International installations a Power Dongle is required to adapt standard AC Power Cords (country specific) to the Power Supply.
  • Page 54 Chapter 2: Hardware Installation 2-11 Disconnecting the Power Cable The Power Cable connector locks into position when connected to the terminal and cannot   b e removed   b y simply pulling on the cable. You must grasp the connector and slide the outside housing out from the terminal to unlock it from the terminal connector.

  • Page 55: Accessing The Motherboard

    2-12 Chapter 2: Hardware Installation  Accessing the Motherboard 1. Lay the terminal face down on a flat surface. Note: For clarity this procedure is shown with the 7409 removed from its mount. However, the cabinet can   b e opened while mounted. 2.

  • Page 56: Installing Memory

    Chapter 2: Hardware Installation 2-13 Installing Memory There are two kits available which provide various increments of memory available for the terminal. Kit No. Memory Part No. Descriptio n 7403 K132 0460359 DDR2, 1 GB DIMM, 800 MHz ‐ ‐ 7403 ‐...
  • Page 57 2-14 Chapter 2: Hardware Installation Installing the Memory Module Caution: Static Electricity Discharge may permanently damage your system. Discharge any static electricity   b uild up in your   b ody   b y touching your computer’s case for a few seconds. Avoid any contact with internal parts and handle cards only  ...
  • Page 58 After powering up the terminal, re ‐ flash the SPI/BIOS to ensure the latest version is installed and verify that the terminal is fully functional (see the BIOS Updating Procedures chapter in the NCR RealPOS 70 User Guide (B005 ‐...

  • Page 59: Replacing The Lithium Battery

    2-16 Chapter 2: Hardware Installation Replacing the Lithium Battery Caution: Danger of explosion if   b attery is incorrectly replaced. Replace only with the same or equivalent type as recommended   b y the manufacturer. Discard used   b atteries according to the manufacturer ʹ...

  • Page 60: Chapter 3: Bios Settings

    Entering Setup 1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR logo displayed press [Del] How to Select Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values.

  • Page 61: Bios Default Values

    Chapter 3: BIOS Settings BIOS Default Values BIOS Version: 6.2.4.0 Main Menu (variable) System Time (variable) System Date  Advanced Menu CPU Configur ation Hardware Prefetcher [Enabled] Adjacent Cache Line Prefetch [Enabled] Max CPUID Value Limit [Disabled] Execute ‐ Disable Bit [Enabled] Compatibility Intel(R) SpeedStep(tm) tech...
  • Page 62 Chapter 3: BIOS Settings Serial Port D Address [2E8] Serial Port D IRQ [IRQ10] Serial Port E Address [2E0] Serial Port E IRQ [IRQ06] System Hardware Health Monitori ng Motherboard HHM I/O Board HHM  ACPI Conf igurat ion General ACPI Configuration Suspend Mode [Auto] Repost Video on S3 Resume...
  • Page 63 Chapter 3: BIOS Settings SATA Port1 [Auto] S.M.A.R.T. [Enabled] AHCI Port2 [Not Detected] SATA Port2 [Auto] S.M.A.R.T. [Enabled] AHCI Port3 [Not Detected] SATA Port3 [Auto] S.M.A.R.T. [Enabled] AHCI Port4 [ATAPI CDROM] SATA Port4 [Auto] AHCI Port5 [Not Detected] SATA Port5 [Auto] S.M.A.R.T.

  • Page 64: Pci/Pnp Menu

    Chapter 3: BIOS Settings USB Configur ation USB Devices Enabled: 1 Keyboard, 1 Mouse Legacy USB Support [Enabled] USB 2.0 Controller Mode [HiSpeed] BIOSEHCI Hand ‐ [Enabled] PCI/PnP Menu [No] Clear NCRAM [No] Plug & Play O/S [64] PCI Latency Timer [Yes]  All ocat e IRQ to PCI VGA [Disabled]...

  • Page 65: Boot Menu

    Chapter 3: BIOS Settings Boot Menu Boot Settings Configuration Quick Boot [Disabled] Quiet Boot [Enabled] AddOn RoM Display Mode [Force BIOS] Bootup Num=Lock [On] PS/2 Mouse Support [Disabled] Wait For ‘F1’ If Error [Disabled] Hit ‘DEL’ Message Display [Enabled] Interrupt 19 Capture [Disabled] Boot Type [Cold Boot]...

  • Page 66: Security Menu

    Chapter 3: BIOS Settings Hard Disk Drives Drive [RAID:ST380215AS] CD/DVD Drive Drive [CD/DVD:P1 ‐ ‐ ‐ [Hot Key] Initiate Pre-boot Services Security Menu :Not Installed Supervisor Password: :Not Installed User Password: [Enter] Change Supervisor Password [Enter] Change User Password [Disabled] Boot Sector Virus Protection Chipset Menu NorthBridge Configuration...
  • Page 67 Chapter 3: BIOS Settings Spread Spectrum Clock [Disabled] HDCP Support [Disabled] South Bridge Configuration USB Functions [12 USB Portal] USB Port Configure [6X6 USB Ports] USB 2.0 Controller [Enabled] GbE Controller [Enabled] GbE LAN Boot [Enabled] GbE Wake Up From S5 [Disabled] Had Controller [Enabled]...
  • Page 68 Chapter 3: BIOS Settings USB Port E [Enabled] USB Port F [Enabled] USB Port G [Enabled] USB Port H [Enabled] USB Port I [Enabled] USB Port   J [Enabled] USB Port K [Enabled] USB Port L [Enabled] Me Subsystem Configuration ME HECI Configuration ‐...
  • Page 69 3-10 Chapter 3: BIOS Settings...

  • Page 70: Chapter 4: Operating System Recovery

    2. Connect a keyboard to the terminal. 3. Apply power to the terminal. 4. Press [F8] during   b oot (when you see the NCR logo) to enter the Boot Select menu. 5. If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V...
  • Page 71 Chapter 4: Operating System Recovery 8. At the prompt, insert the CD containing the operating system image (disk 1 if OS occupies more than one disk). Press [Enter] 9. Press [A ] at the following prompt to accept the arguments and to   b egin the restore process.

  • Page 72: Chapter 5: Bios Updating Procedures

    Support tab. f. Select Drivers and Patches → Retail Suppor t Files → NCR RealPOS and SelfServ Terminal and Operating Systems → NCR RealPOS 70XRT (7409) → BIOS g. Select the desired SPI Files (includes the BIOS) or BIOS Files (BIOS only).

  • Page 73: Creating The Bootable Media

    Chapter 5: BIOS Updating Procedures Creating the Bootable Media Creating a Bootable CD The downloaded file is a CD image file (ISO) containing the files necessary to create a   b ootable CD. A system with a CD/DVD   b urner is required to perform this function. 1.

  • Page 74: Spi/Bios Updating Procedures

      b oot order temporarily in the BIOS Setup Boot Menu or you can press [F8] during   b oot (when you see the NCR logo) to enter the Boot Select menu. If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V ...
  • Page 75 Chapter 5: BIOS Updating Procedures 5. Make a menu selection and follow the screen prompts (Option 1 is recommended). 1 Updat e SPI and BI OS – No pr om pt f or Ser i al / M odel / Cl ass unl ess i nval i d 2 Updat e BI OS onl y –...
  • Page 76 Chapter 5: BIOS Updating Procedures Option 2 – Update BIOS only –  No prompt    for Serial/Model/Class unless invalid This option automatically updates the BIOS only. 1. Highlight Option 2 and press [ENTER] 2. The Flash Program updates the BIOS and automatically reboots the terminal. Option 3 – Update DMI only  ‐...
  • Page 77 Chapter 5: BIOS Updating Procedures Option 4 – Update of SPI and BIOS –    Always prompts for Serial/Model/Class This option is similar to Option 1 above except you are prompted for Class/Model/Serial information at the   b eginning of the program. You also have to select which type of update to run, BIOS or SPI.
  • Page 78 Chapter 5: BIOS Updating Procedures Option 5 – Update of BIOS only –    Always prompts for Serial/Model/Class This option prompts for Class/Model/Serial information at the   b eginning of the program and then updates the BIOS only. 1. Highlight Option 5 and press [ENTER] 2.

  • Page 79: Manually Updating The Mac Address

    Chapter 5: BIOS Updating Procedures Manually Updating the MAC Address The SPI/BIOS Updating Utility can   b e used to replace a lost or corrupted Motherboard MAC address. 1. Boot the terminal with the SPI/BIOS Update device as described earlier in this chapter.

  • Page 80: Chapter 6: Touch Screen Calibration Utility

    Support tab. 2. Select Drivers and Patches → Retail Suppor t Files → NCR RealPOS and SelfServ Terminal and Operating Sys tems → NCR RealPOS 70XRT (7403) → Windows → Window s XP Pro, Window s EP Embedded, and WEPOS 3.
  • Page 81 Chapter 6: Touch Screen Calibration Utility 5. Use the USB Controller Interface > Next 6. Setup is ready to install > Next > Finish At the completion of the install program the driver is loaded and functioning. You do not have to restart your system.

  • Page 82: Calibrating The Touch Screen

    Chapter 6: Touch Screen Calibration Utility Calibrating the Touch Screen Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. Face the monitor directly.  Perform the calibration in the position (sitting or standing) that you normally ...
  • Page 83 Chapter 6: Touch Screen Calibration Utility Do NOT get your   b ody too close to the display.  27734 Do NOT touch the   b ezel with your other fingers.  27735...
  • Page 84 Chapter 6: Touch Screen Calibration Utility Do NOT spread your other fingers near the touch ‐ screen surface.  27736 Do NOT have get your hand and other fingers too close to the   b ezel.  27737...

  • Page 85: Calibration Procedures

    Chapter 6: Touch Screen Calibration Utility Calibration Procedures Note: In order to achieve an accurate calibration the touch display must in the normal operating position when AC power is applied to the terminal (45 degrees can   b e assumed if this not known). If this was NOT done properly then   b egin with Step 1. Otherwise skip to Step 2.
  • Page 86 Chapter 6: Touch Screen Calibration Utility 4. Do one of the following: Using the keyboard TAB until you see a dashed   b ox around the Screen  Selection tab. Right arrow to select the Calibration tab. Tab until you get a dashed line around the Select section and select 9 ‐...
  • Page 87 Chapter 6: Touch Screen Calibration Utility 5. Touch the center of the target. Pull your finger a few inches away from the screen when you see the Release message. 6. Repeat the process for each target location as they appear. 7.
  • Page 88 Chapter 6: Touch Screen Calibration Utility 8. After touching  Ac cep t you are warned to not touch the screen. Caution: Touching the screen during this time can cause the application to hang. This screen automatically closes after the touch controller has completed communicating.

  • Page 89: Verifying The Calibration

    6-10 Chapter 6: Touch Screen Calibration Utility Verifying the Calibration 1. Select the Tools tab. 2. Select the Drawing Test   b utton.
  • Page 90 Chapter 6: Touch Screen Calibration Utility 6-11 3. Test the calibration on the draw screen. Touch the screen in various spots and trace each of the horizontal and vertical lines, including the   b order around the screen. In this test, all touches are persistent, including touch downs (green dots) and touch ups (red dots).

  • Page 91: Optional Settings

    6-12 Chapter 6: Touch Screen Calibration Utility Optional Settings After the touch screen is calibrated, adjust the other features to meet your personal preferences. Double ‐ Click Option  Right ‐ Mouse Click  Touch Modes  Touch Sounds  Tack Bar Pull Up ...

  • Page 92: Chapter 7: Configuring Amt

      Configuring AMT Chapter 7: This chapter explains how to configure an NCR SelfServ 60 so it can   b e accessed remotely using Intel Management Technology (AMT). Configuring the 7409 Terminal 1. Re   b oot the terminal. ‐...
  • Page 93 Chapter 7: Configuring AMT 3. Under the Advanced tab, select Intel AMT Configuration and press [Enter] BIOS SETUP UTILITY Main Advanced PCIPnP Boot Security Chipset Exit  Advanced Settings Conf i gur e CPU. CPU Conf i gur at i on ► I DE Conf i gur at i on ►...
  • Page 94   b oot watch for the following message: Pr ess < CTRL- P> t o ent er I nt el ( R) M E Set up This message occurs immediately after the NCR logo disappears. At that moment press Ctrl-P...
  • Page 95 [ENTER]=Submit 8. Enter the new password (write it down to remember). The password must contain upper  , lower  , symbol  , & numeric characters. Example: Ncr@2008 You must enter the password twice for verification. [Enter] 9. Highlight Intel(R) ME Configuration and press...
  • Page 96 Chapter 7: Configuring AMT 10. Enter at the warning message to continue. 11. Highlight Intel(R) ME Features Control and press [Enter] =======[ ]========== Intel(R) ME State Control Intel(R) ME firmware Local Update Qualifier Intel(R) ME Features Control ► Intel(R) ME Power Control ►...
  • Page 97 Chapter 7: Configuring AMT 13. Highlight Intel(R) AMT and press [Enter] ==========[ ]=========== Manageability Features Selection Return to Previous Menu [ESC]=Exit ]=Select [ENTER]=Access ↑↓ [ ] NONE [*] Intel(R) AMT [ ] ASF 14. Highlight Return to Previous Menu and press [Enter] 15. Again, highlight Return to Previous Menu and press [Enter] to exit the program.
  • Page 98 Chapter 7: Configuring AMT 18. At the Main Menu highlight Intel(R) AMT Configuration and press [Enter] ==============[ ]=================== Intel(R) ME Configuration ► Intel(R) AMT Configuration ► Change Intel(R) ME Password Exit [ESC]=Exit ]=Select [ENTER]=Access ↑↓ [ESC]=Exit [ENTER]=Submit 19. Highlight Host Name and press [Enter] ===========[ ]===========...
  • Page 99 Chapter 7: Configuring AMT Verify Provision Model is set to Small Business. Highlight Provision Model and press [Enter] ===========[ ]=========== Host Name TCP/IP Provision Model Setup and Configuration ► Un-Provision SOL/IDE-R Password Policy Secure Firmware Update [ESC]=Exit ]=Select [ENTER]=Access ↑↓ 22. The pop up message indicates whether your Provision Model is set as Small Business or Enterprise.
  • Page 100 Chapter 7: Configuring AMT 23. Press [ESC] [ESC] to confirm to exit. 24. The terminal reboots and is now ready to   b e accessed via a   b rowser from a PC on the network.

  • Page 101: Logging Onto The 7409 Terminal Using Amt

    7-10 Chapter 7: Configuring AMT Logging onto the 7409 Terminal Using AMT After configuring the 7409 you should now   b e able to log into it from a   b rowser on a remote PC. 1. Determine the target 7409’s IP address. Windows: Start  Al l Pr og ram s  Ac ces so ri es Command Prompt...
  • Page 102 Chapter 7: Configuring AMT 7-11 5. Enter the UserName and Password and then select UserName: admin Password: <your password> The System Status Screen is displayed. You can now control the AMT functions.

  • Page 103: Removing The Hard Disks

    7-12 Chapter 7: Configuring AMT Removing the Hard Disks If the hard disks are removed   b oth disks must   b e re installed in the same slots that ‐ they were removed from in order for Intel ME/AMT features to function correctly.

  • Page 104: Chapter 8: Maintenance

    Cleaning Cards Cards and and MSR MSR Treatment Treatment Cards Cards may may   b e   b e purchased purchased from from NCR NCR or or KIC Products. For Products. For details, details, see see http://www.ncr http://www.ncr ‐ ‐...
  • Page 105 Chapter Chapter 8: 8: Maintenance Maintenance MSR T MSR Treatm reatment Card ent Card The MSR MSR Treatment Treatment Card Card is is used used to to assist assist in in protecting protecting Magnetic Magnetic Stripe Stripe Readers Readers from from Electrostatic Electrostatic Discharge...

  • Page 106: Appendix A: Cables

     A  A   Cables   Cables  Appendix A:  Appendix A: Printer Cables Printer Cables RS-2 RS-232 (9-P 32 (9-Pin in to to 9-Pin) 9-Pin) 497-0430266 - 1.0 m 497-0430266 - 1.0 m (1416-C879-0010) (1416-C879-0010) 9-pin 9-pin 9-pin 9-pin 497-0430265 - 4 m 497-0430265 - 4 m D-shell D-shell...

  • Page 107: Display Cables

    Appendix A: Cables Display Cables VGA (5942, 5964, 5965, 5975) 497-0435044 - 1m (1416-C972-0009) Sub Miniature D-Shell Sub Miniature D-Shell 497-0435045 - 4m 15-Pin Plug 15-Pin Plug (1416-C972-0040) (Display) (Host Terminal) 23433 DVI to DVI 497-0422831 - 1.0 m (1416-C723-0010) 497-0422832 - 4.0 m (1416-C723-0040) (Display)

  • Page 108: Rj-45 To Rs-232 Serial Converter Cable

    Appendix A: Cables RJ-45 to RS-232 Serial Converter Cable 497-0461860 1432-C304-0003 D-Shell RJ-45 9-Pin 10-Pin Recepticle Plug 26675 Ethernet, 10/100/1000BaseT 497-0433667 - 3.0 m Modular  Modular  1432-C046-0030 8-Pin 8-Pin Plug Plug 22584a...

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