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4. Troubleshooting
4-5. Network
<TV>
TV to Router "
Failure"
„
Check
9
Network Status
Check
Network Status (TV
Wired & Wireless MAC Address
9
•
No Wired MAC Address
•
No Wireless MAC Address
Module cabling & voltages from Main Board.
9
•
If operating voltages are OK but signal missing.
Replace
WiFi
9
Proper
security passcode
9
Check
Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
9
•
Try another source (Hot spot or Test Router)
Check
related Bulletins.
9
Check
Factory Mode → SVC → Info → WiFi Error
9
Router to Network "
„
Check
9
Network Status
Check
Network Status (TV
•
Instruct the customer the TV has proper connection to the router and is likely OK.
Check
other devices using network are OK. If they test OK this does not mean the TV should be working.
9
•
Try another source (Hotspot) to test/show TV Network operation.
4-20
Router
Internet)
in Customer Support Menu.
: Replace Main
Board.
:
Module (WiFi/Bluetooth Module).
Failure"
Router
Internet)
<Router>
Count (replace module for high error counts).
<Internet>
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