Network; Checking The Internet Connection Status - Samsung QN43Q60TBF Service Manual

4-5. Network

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV>

4-5-1. Checking the Internet connection status

Settings General
£ £
„ TV to Router "Failure"
1. Select the Network Status
– View the current network and Internet status.
<Network Status : TV
2. Check the items.
Wired & Wireless MAC Address in
9
→
No Wired MAC Address: Replace Main Board.
→
No Wireless MAC Address:
Module cabling & voltages from Main Board.
9
→
If operating voltages are OK but signal missing.
→
Replace WiFi Module (WiFi/Bluetooth Module).
Check the security passcode.
9
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
9
→
Try another source (Hot spot or Test Router)
Check related Bulletins.
9
Check Factory Mode
9
Network Network Status
£ £
menu.
Router
Customer Support
→ SVC → Info → WiFi Error Count
<Router>
Internet>
Menu.
(replace module for high error counts).
4. Troubleshooting
<Internet>
4-25