Dell MF6F1 Service Manual
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Dell MF6F1 Service Manual

Dell MF6F1 Service Manual

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Alienware m15 R2
Service Manual
Regulatory Model: P87F
Regulatory Type: P87F001

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Summary of Contents for Dell MF6F1

  • Page 1 Alienware m15 R2 Service Manual Regulatory Model: P87F Regulatory Type: P87F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Safety instructions..........................6 Before working inside your computer..........................6 Before you begin ................................6 Electrostatic discharge—ESD protection..........................6 ESD field service kit ................................7 Transporting sensitive components............................8 After working inside your computer............................8 2 Removing and installing components....................9 Recommended tools................................9 Screw list....................................
  • Page 4 System board..................................38 Removing the system board............................38 Installing the system board............................41 Fan and heat-sink assembly............................... 45 Removing the fan and heat-sink assembly........................45 Installing the fan and heat-sink assembly........................47 Touchpad.................................... 48 Removing the touchpad............................... 48 Installing the touchpad..............................49 Power-adapter port................................50 Removing the power-adapter port..........................
  • Page 5 6 Getting help and contacting Dell....................... 69...

  • Page 6: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Base Cover

    Component Secured to Screw type Quantity Screw image Right I/O-board M2x3 • System board connector • Right I/O-board Right I/O-board Palm-rest assembly M2x3 Fans Palm-rest assembly M2.5x5 System board Palm-rest assembly M2x3 Fan and heat-sink System board M2x3 assembly Solid-state drive support Palm-rest assembly M2x1.9 bracket...

  • Page 12: Installing The Base Cover

    Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly. 2. Loosen the six captive screws. 3. Using a plastic scribe, pry the base cover from the bottom-left corner and continue to work on the sides to open the base cover. 4.
  • Page 13 Steps 1. Connect the battery cable to the system board. 2. Slide the notches on the top of the base cover under the rear I/O-cover and snap the base cover into place on the palm-rest assembly.

  • Page 14: M.2 Solid-State Drive

    3. Tighten the six captive screws on the base cover. 4. Replace the two screws (M2.5x5) that secure the base cover to the palm-rest assembly. Next steps 1. Follow the procedure in After working inside your computer. M.2 solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1.

  • Page 15: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the M.2 thermal shield to the mounting bracket. 2. Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive. 3. Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board. 4.
  • Page 16 If these configurations are installed After Point-of-Sale (APOS), that is, after you purchase the computer; contact Dell support to purchase a thermal shield. NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for: •...

  • Page 17: Removing The M.2 2280 Solid-State Drive

    6. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive and thermal shield to the M.2 2230 mounting bracket. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1.

  • Page 18: Installing The M.2 2280 Solid-State Drive

    If these configurations are installed After Point-of-Sale (APOS), that is, after you purchase the computer; contact Dell support to purchase a thermal shield. NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for: •...

  • Page 19: Rear-I/O Cover

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Rear-I/O cover Removing the rear I/O-cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the rear I/O-cover and provides a visual representation of the removal procedure.

  • Page 20: Installing The Rear I/O-Cover

    Steps 1. Peel and lift the Mylar covering the system board. 2. Disconnect and peel the Tron light cable from the system board and route the cable through the slot on the Mylar. NOTE: To prevent damaging your computer ensure the Tron light cable has been disconnected from the system board before removing the rear I/O-cover.

  • Page 21: Display Assembly

    Steps 1. Push the rear I/O-cover into the palm-rest assembly snapping it into place. NOTE: To avoiding damaging your computer, ensure the Tron light cable is not pinched and that the Mylar is pasted on the system board before snapping the rear I/O-cover into place. 2.
  • Page 22 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-up Display (HUD) and cannot be further disassembled. If components within the display assembly need to be replaced, the entire display assembly is to be replaced. The following image indicates the location of the display assembly and provides a visual representation of the removal procedure.
  • Page 23 Steps 1. Peel the Mylar covering the system board. 2. Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board. 3. Lift the wireless card bracket off the left I/O-board. 4. Disconnect the antenna cables from the wireless card. 5.

  • Page 24: Installing The Display Assembly

    13. Gently lift the display assembly from the palm-rest assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The display assembly is a Hinge-up Display (HUD) and cannot be further disassembled. If components within the display assembly need to be replaced, the entire display assembly is to be replaced.
  • Page 25 Steps 1. Ensure that the palm-rest assembly is placed face up with the keyboard facing you. 2. Gently place the display assembly on the palm-rest assembly and align the screw holes on the display assembly to the screw holes on the palm-rest assembly. 3.

  • Page 26: Battery

    11. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 27: Installing The Battery

    Steps 1. Ensure that the battery cable has been disconnected from the system board. 2. Remove the six screws (M2x4.5) that secure the battery to the palm-rest assembly. 3. Remove the battery from the palm-rest assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. 1. Follow the procedure in Before working inside your computer.

  • Page 29: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the connector on the system board. 2. Peel the tapes securing the coin-cell battery cable to the right I/O-board and palm-rest assembly. 3. Peel and lift the coin-cell battery off the palm-rest assembly along with its cable. 4.

  • Page 30: Keyboard-Controller Board

    2. Adhere the coin-cell battery into its slot on the palm-rest assembly. 3. Adhere the tapes securing the coin-cell battery cable to the right I/O-board and palm-rest assembly. 4. Connect the coin-cell battery cable to the connector on the system board. Next steps 1.

  • Page 31: Installing The Keyboard-Controller Board

    4. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 5. Pull on the securing tab to release the keyboard-controls board from the palm-rest assembly. 6. Using the plastic tab, pry and remove the keyboard-controller board from the palm-rest assembly. Installing the keyboard-controller board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Left I/O-Board

    Left I/O-board Removing the left I/O-board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive. (if applicable) 4. Remove the 2280 solid-state drive. (if applicable) 5. Remove the battery. About this task The following image indicates the location of the left I/O-board and provides a visual representation of the removal procedure.

  • Page 33: Installing The Left I/O-Board

    3. Lift the wireless-card bracket off the left I/O-board. 4. Remove the two screws (M2x3) that secure the left I/O-board cable connecting the left I/O-board and the system board. 5. Lift the left I/O-board cable from the left I/O-board and the system board. 6.

  • Page 34: Right I/O-Board

    2. Replace the screw (M2x3) that secures the left I/O-board to the palm-rest assembly. 3. Connect the power-button assembly-cable to the left I/O-board and close the latch. 4. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 3.

  • Page 35: Installing The Right I/O-Board

    Steps 1. Remove the two screws (M2x3) that secure the right I/O-board cable connecting the right I/O-board and the system board. 2. Lift the right I/O-board cable off the right I/O-board and system board. 3. Disconnect the speaker cable from the right I/O-board. 4.

  • Page 36: Speakers

    Steps 1. Using the alignment posts, place the right I/O-board in place on the palm-rest assembly. 2. Replace the two screws (M2x3) that secure the right I/O-board to the palm-rest asssembly. 3. Connect the speaker cable to the connector on the right I/O-board. 4.

  • Page 37: Installing The Speakers

    About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the right I/O-board. 2. Lift the right speaker off the palm-rest assembly. 3.

  • Page 38: System Board

    Steps 1. Using the alignment posts, place the left speaker on the palm-rest assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3.
  • Page 39 About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure.

  • Page 41: Installing The System Board

    Steps 1. Peel the Mylar covering the system board. 2. Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board. 3. Lift the wireless-card bracket off the left I/O-board. 4. Disconnect the antenna cables from the wireless card. 5.
  • Page 42 About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure.
  • Page 44 Steps 1. Install the fan and heat-sink assembly. 2. Connect the touchpad cable to the system board and close the latch. 3. Turn the system board over and place the system board on the palm-rest assembly. 4. Replace the five (M2.5x5) screws that secure the fans to the palm-rest assembly. 5.

  • Page 45: Fan And Heat-Sink Assembly

    15. Using the alignment pins, connect the left I/O-board cable to the left I/O-board and the system board. NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT end of the cable is connected to the system board. 16.
  • Page 46 Steps 1. Disconnect the left and right fan cables from the system board. 2. In the reverse sequential order (6>5>4>3>2>1) remove the six screws (M2x3) that secure the fan and heat-sink assembly to the system board. 3. Lift the fan and heat-sink assembly from the system board.

  • Page 47: Installing The Fan And Heat-Sink Assembly

    Installing the fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 48: Touchpad

    Next steps 1. Install the system board. 2. Install the right I/O-board. 3. Install the battery. 4. Install the rear I/O-cover. 5. Install the 2230 solid-state drive. (if applicable) 6. Install the 2280 solid-state drive. (if applicable) 7. Install the base cover.

  • Page 49: Installing The Touchpad

    4. Fold up the keyboard cable. 5. Open the latch and disconnect the touchpad cable from the touchpad. 6. Lift the touchpad cable from the palm-rest assembly. 7. Remove the two (M2x1.9) screws that secure the solid-state drive support bracket to the palm-rest assembly. 8.

  • Page 50: Power-Adapter Port

    Next steps 1. Install the system board. (only applicable when the touchpad cable has been replaced) 2. Install the right I/O-board. (only applicable when the touchpad cable has been replaced) 3. Install the battery. 4. Install the rear I/O-cover. 5. Install the 2230 solid-state drive.

  • Page 51: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure.

  • Page 52: Installing The Power-Button Assembly

    2. Remove the base cover. 3. Remove the 2230 solid-state drive. (if applicable) 4. Remove the 2280 solid-state drive. (if applicable) 5. Remove the rear I/O-cover. 6. Remove the battery. 7. Remove the left I/O-board. 8. Remove the right I/O-board. 9.

  • Page 53: Keyboard

    Steps 1. Place the power-button assembly and its cable in the slot on the palm-rest assembly. 2. Place the power-button bracket on the power-button assembly. 3. Replace the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly. 4.
  • Page 54 9. Remove the system board. 10. Remove the power-button assembly. About this task The following image indicates the location of the keyboard and provides a visual representation of the removal procedure.

  • Page 55: Installing The Keyboard

    Steps 1. Remove the two (M2x1.9) screws that secure the keyboard-backlight cable to the keyboard-controller board. 2. Disconnect the keyboard-backlight cable from the keyboard-controller board. 3. Lift the latch and disconnect the keyboard cable from the keyboard-controller board. 4. Remove the nine (M1.2x2.1) screws that secure the keyboard bracket to the keyboard. 5.
  • Page 57 Steps 1. Place the keyboard on the palm-rest assembly. 2. Replace the 33 (M1.2x1.6) screws that secure the keyboard to the palm-rest assembly. 3. Place the keyboard bracket on the keyboard. 4. Replace the nine (M1.2x2.1) screws that secure the keyboard bracket to the keyboard. 5.

  • Page 58: Palmrest

    Palmrest Removing the palm rest Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive. (if applicable) 4. Remove the 2280 solid-state drive. (if applicable) 5. Remove the rear I/O-cover.
  • Page 59 Steps To install the palm rest perform the post-requisites. Next steps 1. Install the keyboard. 2. Install the power-button assembly. 3. Install the power-adapter port. 4. Install the touchpad. 5. Install the system board. 6. Install the speakers. 7. Install the right I/O-board.

  • Page 60: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 61: System Setup

    1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 62: System Setup Options

    • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen. System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 5.
  • Page 63 Default: Enabled BIOS Auto-Recovery Enable or disable BIOS Auto-Recovery. Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool.
  • Page 64 Advanced Default: 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery. Default: Enabled Intel(R) Rapid Storage Technology Non-RAID Physical Disks Displays the disk using the Intel(R) Rapid Storage Technology. Table 7. System setup options—Security menu Security Unlock Setup Status Displays if the setup status is unlocked.

  • Page 65: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying...

  • Page 66: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 67: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 68: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 69 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 11. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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Alienware m15 r2

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